The Norfolk Personal Property Shipping Office serves all military services in the Tidewater area. There is no personal property office at NAS Oceana or Dam Neck Annex. The personal property shipping office is off Hampton Boulevard near the Housing Service Center (7920 14th St., Building SDA 336). Hours are 8 a.m. to 4 p.m. Monday, Tuesday, Thursday and Friday; and 9 a.m. to 4 p.m. Wednesday.
Requests for shipping and storing household goods are to be done online by visiting www.move.mil to complete an application and receive counseling. If you are going to a remote area where there is no routine shipping, you will need to call the office at 757-443-3700 or toll free at 877-619-8596 and select option four to speak to a customer representative.
Once your application is completed at www.move.mil and submitted in the system you will need to select FLC Norfolk as your counseling office and forward your orders, power of attorney, Page 1 and 2, signed DD 1299 and signed DD 1797 to fax 757-443-3736 or email these required documents to HHG_MA_counseling@navy.mil.
Note: There are informational briefs given on Tuesday for customers moving household goods to overseas locations and on Thursday for domestic and PPM shipments. These briefs are informational, and you may ask questions. However, all customers are required to do their application and counseling online. Please plan to do your move at least three weeks out. The Personal Property Shipping Office requires three weeks to process your application for movement or storage. If you are required to move earlier than three weeks you will need to call the office and talk to a customer service representative.
For all shipments coming inbound to this area, if you know who your transportation service provider is give them a call to arrange delivery when you are ready. Please allow them as much notice as possible. If you do not know who your transportation service provider is, call 757-443-3700 or 877-619-8596. Please keep in mind in most cases you are only authorized 90 days or less of storage upon arrival of your shipment into this area. It is imperative that you have your shipment released prior to the storage expiration or ask for an extension of your storage. Extensions on storage are not easy to get; there are requirements that must be met. If unsure if you qualify, contact your personal property office at the previously listed numbers prior to your storage expiring.