690 Peary St.
JPPSO-NE Customer Service: 800-235-7776/781-377-7627
Hours: 7:30 a.m. to 4:30 p.m. Monday through Friday.
Service Window Hours: 9 a.m. to 3 p.m. Monday through Friday.
The Personal Property Processing Office, a satellite office of Joint Personal Property Shipping Office, Detachment 2, is responsible for providing information about allowable entitlements on shipment, storage and delivery of household goods, unaccompanied baggage, mobile homes and privately owned vehicles to all military and civilian personnel.
Incoming personnel to the Newport area can contact the Personal Property Processing Office to update their contact phone numbers, email addresses and delivery address, if available, or they can call the Customer Service Department at Joint Personal Property Shipping Office Northeast. Additionally, personnel moving within the Defense Personal Property Program are reminded to access their Defense Personal Property Program account in order to keep their contact address, phone numbers and email addresses up to date. Maintaining current contact information is critical throughout the entire move.
The status of a shipment also can be checked via JPPSO-NE’s interactive voice response telephone system 24/7 at 800-235-7776. Additionally, other valuable information such as tracking a POV shipment or locating a scale for a personally procured move can be found on the DOD Household Goods Portal at www.move.mil. Personnel occupying government quarters are advised to review floor plans in advance and ship only those household goods that can be accommodated in the units. It is recommended that those items that cannot be placed within the unit be stored at the point of origin. Entitlements are outlined in Joint Federal Travel Regulations paragraphs U5222 and U5232D. Arrangements must be made at the time of outbound counseling. Permanent long-term storage is only authorized at Newport as an overflow to government quarters. Those living off base will be responsible for their own storage units and storage charges.
Be sure to submit the completed DD Form 1840 (at and after delivery form) to the carrier within 75 days from the date of delivery. Those moving within the Defense Personal Property Program must submit their form to their carrier online at www.move.mil within 75 days from the date of delivery.