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Military Support Services

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EFMP - Enrollment

To help oversee the quality of outpatient services at WBAMC, the Military Health System rolled out a single survey for all military treatment facilities across all services, called the Joint Outpatient Experience Survey (JOES), in 2016. The survey welcomes patients at DoD Military Treatment Facilities (MTFs) the opportunity to voice outpatient experiences to compare and standardize beneficiary visits for superior care.



Exceptional Family Member Program - Enrollment

The Exceptional Family Member Program (EFMP) includes a variety of personnel, medical, and family support functions. Enrollment is a major component of the program and is mandatory for all military personnel who have a member of their family with a medical or educational disability.

By submitting a completed DD 2792, EFM Medical Summary and/or the DD 2792-1, EFMP Educational Summary, the military member identifies that a family member has a special need. Information about the family member’s condition including diagnosis, type of provider(s), frequency of care, medication, and special accommodations is documented on the forms. The information is used during the time that a service member is being considered for a new assignment to insure that the service member’s family member can obtain necessary care at the new location.

Although each of the Military Services handles the enrollment somewhat differently, there are some commonalities:

  1. Each Service uses the Department of Defense forms (DD 2792 and DD 2792-1)
  2. Each Service submits the completed forms to the receiving location for review.
  3. The receiving location indicates whether care is available.
  4. The DD 2792 medical form is reviewed by medical personnel,
  5. The DD 2792-1 is reviewed by educational personnel,
  6. All of the information is confidential and private, and on a need to know basis.

Military personnel, depending upon the Service, can pick up the necessary forms as follows:

Army – At the military treatment facility – ask for the EFMP office.

Marine Corps – At Marine Corps Community Service. Ask for the EFMP manager.

Navy – At the military treatment facility. Ask for the EFMP Coordinators’ Office.

Air Force – At the military treatment facility. Ask for the Special Needs Information and Assignment Coordination (SNIAC) officer.

These individuals can also explain the process for getting the forms completed, and for returning them.

EFMP - Family Support

Family support

Exceptional Family Member Program - Family Support

The Exceptional Family Member Program (EFMP) includes a variety of personnel, medical, and family support functions. The EFMP family support services may include, but are not limited to:

  • Information and referral for military and community services
  • Relocation assistance
  • Financial management
  • Local school and early intervention services information
  • Case management

To reach a family support program in the:

  • Army – Army Community Service - EFMP Manager
  • Marine Corps – Marine Corp Community Service - EFMP Coordinator
  • Air Force - Airman and Family Readiness Centers - EFMP-Family Support
  • Navy – Regional Information and Referral specialists

Military families with special needs who are not located near a military installation are encouraged to call Military OneSource (1-800-342-9647) and ask to speak with a special needs consultant. The Military OneSource program is designed to supplement programs and services available on the installation, and can be especially helpful to Guard and Reserve families who don’t live near an installation, or to members who are geographically isolated.

Legal Assistance

Legal services

The Fort Bliss Office of the Staff Judge Advocate provides timely, accurate legal advice, service, and support for the command and staff of Fort Bliss. In addition, the Office provides legal services and preliminary legal advice to active-duty and retired soldiers, their family members, and other individuals entitled to receive legal assistance at Fort Bliss and its surrounding area.

Office of the Staff Judge Advocate HQ, Fort Bliss Bldg 113, Pershing Road 915-568-7141 (DSN 978)

Satellite Legal Assistance Office opening on East Bliss

AR 404 SGM Blvd (across from Division Headquarters) 915-744-6562

Office Hours, Location and Services

LOCATION: Building 113, Pershing Road (Parking off Slater Road) HOURS: Monday, Tuesday, Wednesday, Friday: 9:00 a.m. - 11:45 a.m., 1:00 p.m. - 4:30 p.m. / Thursday: 1:00 p.m. - 4:30 p.m. (Lunch 11:45 a.m. - 1:00 p.m.) EMERGENCY: Walk-in basis NOTARY: Walk-in basis HOURS: Monday, Tuesday, Wednesday, Friday: 9:00 a.m. - 11:45 a.m. / Monday, Wednesday, Friday: 1:00 p.m. - 4:00 p.m. / Thursday: 12:30 p.m. - 4:30 p.m. TELEPHONE: 915-568-7141 APPOINTMENTS: No appointments are made outside of 7 business days ELIGIBILITYAll persons must have, and show, a military ID, active or retired (and their family members) HANDOUTS:Click here for information available on topics of concern listed below.

LOCATION: Ar 404 SGM Blvd (across from Division Headquarters) HOURS: Monday, Tuesday, Wednesday and Friday: 9:00 a.m. - 11:45 a.m. & 1:00 p.m. - 4:30 p.m. / Thursday: 1:00 p.m. - 3:00 p.m. TELEPHONE: 915-744-6562 SERVICES: Powers of Attorney & Notarizations - on a walk-in basis / Consultation with Attorney/Wills – by appointment


Legal assistance services

Our attorneys have a wide range of knowledge and will better assist you having more knowledge of the pertinent facts of your issue/case. When calling for an appointment, provide us with a brief description of your issue/case. Also, have in hand last four of your SSN; along with spouse last four SSN if it is Family Law-type case.

Those with appointments have priority.

Call 915-568-7141 to make an appointment. Appointments are made one week in advance, and there are no walk-ins. If you cannot make your appointment, please call at 24 hours in advance to cancel so that we can assist other clients.

Emergencies, please speak with NCOIC or OIC.

Please arrive at least 10 minutes prior to your appointment to fill out a client card. If late you could be listed as a "No Show".



Wills are done on Tuesdays only. Initial in-take is done Tuesday mornings, and the finalization is done Tuesday afternoons one week later. If both spouses are making wills then they both will need to be present and they will need their own individual appointments (although they can request to see the same attorney).


Powers of attorney

Usually are performed on a daily walk-in basis, with possible delay due to a lack of Notaries, and will fall behind those clients who already have an appointment. If a SPOA is being done for a vehicle or a home, information such as such as VIN or legal property description (found on title or deed) is required to complete the form. Be aware that not all businesses or organizations will honor the POAs. Therefore, it is recommended that you check with your financial institution or place you plan on using the POA for their acceptance.



An appointment is required for a consultation with an attorney. If a spouse has been seen for the same reason, a conflict arises and the second person will not be able to be seen at this office and will be referred to White Sands Missile Range Legal Office.



Handouts and Factsheets are available in the waiting room of Building 113, 1st floor, Pershing Road. Advice will not be given over the phone due to not being able to ascertain your identity and eligibility for services. Unfortunately, we are not staffed or equipped to provide any "call-backs". You can use our reference of with civilian attorneys that are in good standing.

General advice and assistance in the following areas:

Personal Civil Disputes: Real Property Issues:Contracts Purchase/Sale of Home, Leases Advice on Mortgage Foreclosure, Tenant's Rights, Auto Warranties, Lemon Law

Economic Matters: Identity Theft, Insurance, Bankruptcy

Family Matters: Adoption, Name Change, Garnishment Orders, Involuntary Allotments, Dependent Support Insurance Claims, Child Custody, Separation/Divorce
Tax Assistance: Free Tax Return Preparation Electronic Filing, From late January - mid April yearly
Adverse Administrative Actions: OER/EER Appeals Civilian Criminal Matters (Advice Only), Rebuttals to Reports of Survey Soldier Readiness Processing, Appeals to Reports of Survey, Line of Duty Responses, Suspension of Security Clearance, Notarization of Documents (including power of attorney).

Limitations on Services: The office does not provide assistance in the following areas--Military Justice Matters, Private Business Activities of the Client, Litigation/Claims for or against the U.S. Employment Matters, Providing an Agency Position on any standard of conduct issue.

Emergency Assistance

Planning for emergencies

No matter how well you have planned your move, emergencies do happen.


Important documents/hand carry

Before you leave make sure you have all important papers with you - not packed with your household goods. Make sure you have important numbers such as Staff Duty Officer, your Command Duty Office, and your sponsor or unit number. Your sponsor can be invaluable in case of an emergency while in transit. As a matter of practicality, try and plan your travel route around military installations to provide rapid access to military emergency services.


Army emergency relief (AER)

AER provides financial assistance to eligible soldiers and their dependents. AER can help with emergency financial needs for food, rent, utilities, emergency transportation and vehicle repair, funeral expenses, medical/dental expenses, and personal needs when pay is delayed or stolen. Assistance is given in the form of an interest free loan, grant, or part loan/grant. To receive AER assistance, first see your unit commander then contact the AER office for appointment. AER also provides undergraduate level education scholarships, based primarily on financial needs, for dependent children of active duty, retired, or deceased soldiers.


Texas roadside assistance

For Emergency Road Service in Texas you may want to print this information and keep a copy in your car. Texas has a free courtesy patrol on major freeways in major cities. They will change a flat, provide fuel, help start your car, or call a tow truck. It is a public service. Please see the contacts below for phone numbers for the major cities in Texas.


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