Support Programs: A-L
AMERICAN RED CROSS
The Fort Knox American Red Cross office is at 1131 Fifth Ave. It offers 24-hour communications to obtain health and welfare reports and the verification needed for emergency leave or extension purposes. New arrivals should let their Families know that the quickest and easiest way to reach them during an emergency is to contact the Fort Knox Red Cross office during duty hours at (502) 624-2163 or after-duty hours at (877) 272-7337. Families also need to know the military member’s Social Security number, unit address and unit location.
The American Red Cross has a long history of supporting military members, veterans and their Families. Now, the Red Cross has launched a new, free Hero Care App to provide instant access to vital Red Cross services anywhere in the world. The app will guide you to valuable resources and services that can help alleviate stress and provide important information. Some of the important features of the app allow users to:
- Request Red Cross emergency services, including emergency messages or assistance with emergency travel or emergency financial aid.
- Access nonemergency Red Cross behavioral health assistance, including financial assistance and free local workshops for military kids and spouses.
- Access local resources and information provided by trusted community partners like the Tragedy Assistance Program for Survivors (TAPS), Blue Star Families, Military Child Education Coalition, United Way, Goodwill, Easter Seals and others.
- Locate information on key government resources such as Military OneSource, VA benefits and services, Department of Labor VETS, the VAQ Caregiver Support Program and SAMSHA community health support services.
Users can also connect with other Red Cross apps, including the emergency, first aid and blood apps. Information in the app is available in both English and Spanish and a user can even use the app to share their own Red Cross stories and photos.
Hero Care App is free of charge and available for both iOS and Android devices. To download to your smartphone or tablet, search for “American Red Cross” in your app store, text GETHEROCARE to 90999 to receive a link to download the app or go to www.redcross.org/get-help/prepare-for-emergencies/mobile-apps.
Help can also be provided during times of financial distress and unexpected emergencies. Each case is judged individually, based on need. If the Red Cross is unable to help financially, assistance may include referrals to other agencies able to help solve the problem. The Red Cross also has a food pantry and a loan closet for emergencies.
The Red Cross has new programs and workshops that help support the Soldier and military Families during and after deployment. The pet therapy program supports Soldiers that have been diagnosed with PTSD or TBI. This program provides dogs and their masters with the Canine Good Citizen certification. Once the training is complete, the dogs are then selected for specific programs like Puppy Tales, a reading program that helps children to read. The Reconnection Workshop, Psychological First Aid and Coping with Deployments are workshops that focus on individuals and small groups. The workshops are designed to help Family members reconnect with their Soldier and for service members to be able to reintegrate with their Families and communities successfully.
A variety of health and safety programs are offered to promote individual well-being, life-saving and preventing or reducing human suffering. Skills taught during community first aid and CPR classes enable students to prepare for and cope with accidents. Young people, ages 11 to 15, can learn to care for siblings and other children by enrolling in baby-sitting courses. Other classes include a certified nursing assistance program, phlebotomy, home alone classes for children and pet first aid.
Volunteers and instructors who give their time and talents to support the needs of the community make the Red Cross programs and services possible. Red Cross-trained volunteers are needed in many areas, such as Ireland Army Health Clinic, the veterinary clinic and dental clinics on an as-needed basis. Instructors teach a variety of courses including CPR, first aid, water safety and baby-sitting. Volunteers provide clerical and computer support, serve as caseworkers to assist families during emergencies and train as disaster specialists who are ready to respond in emergencies. The Red Cross also supports a Thanksgiving food program and a Santa’s Workshop program.
Volunteer opportunities include serving as swim aides, assisting patients at Ireland Army Health Clinic and various other positions in the Fort Knox community during the summer months. As a Junior Red Cross volunteer in the schools throughout the year, those ages 11 to 18 can join together to complete community projects, assist with disaster relief, learn about disasters and first aid, and participate in various other programs that support the various Red Cross programs.
ARMY COMMUNITY SERVICE
Army Community Service provides Soldiers, retirees and their Families with a centralized source of information, guidance and assistance. Limited services are available for Army Civilian employees. ACS services are in Brigade Hall, Building 1477 on Eisenhower Avenue. ACS operates 7:30 a.m. to 4 p.m. Monday through Friday. For additional information on ACS programs, call (502) 624-8391/6291. ACS programs are as follows:
COMMUNITY INFORMATION SERVICES
- Local, military and civilian information*
- Social, economic, medical and educational information*
- Outreach service*
TRANSITION SUPPORT SERVICES
- Relocation assistance
- Military OneSource installation locator
- Reassignment briefs
- Lending Closet
- Multicultural services
FAMILY ADVOCACY PROGRAM
- Parent education and playgroups
- New Parent Support Program
- Victim advocacy services
- Commander, senior advisers and troop briefings
To report spouse or child abuse, call the 24-hour point of contact, the MP desk, at (502) 624-2111.
EXCEPTIONAL FAMILY MEMBER PROGRAM
- Resources and information for Exceptional Family Members
- Respite care
MOBILIZATION AND DEPLOYMENT
- Pre- and post-deployment briefings
- Family Readiness Group training
- Resilience training for Soldiers and Family members
FINANCIAL READINESS PROGRAM
- Budget counseling*
- Consumer rights*
- Understanding credit*
- Personal financial management training*
- Army Emergency Relief
- Emergency assistance
- Volunteer information and referral.
- Army Family Team Building*
- Army Family Action Plan*
EMPLOYMENT READINESS PROGRAM
- Resume preparation**
- Assessment and career planning**
- Community job vacancy information**
- Federal application assistance**
SURVIVOR OUTREACH SERVICES
- Resources and information for Families of fallen Soldiers
*Services available to DOD civilian employees
** Services only available through www.militaryonesource.mil/
Armed Forces Bank is a member of the Association of Military Banks and the Armed Forces Financial Network. There are three locations and nine 24-hour ATMs on post to serve the community. Bank locations include the Community Center branch and main post exchange branch.
BETTER BUSINESS BUREAU
The Better Business Bureau serving Louisville, southern Indiana and western Kentucky covers the Fort Knox area. The Lincoln Trail Area BBB branch focuses on Hardin, Hancock, Daviess, Ohio, Grayson, Breckinridge, Meade, LaRue, Nelson, Washington and Marion counties. To check on a business or charity, visit www.bbb.org or call 800-388-2222.
BBB is an authority on trust in the marketplace. BBB sets and upholds high standards for ethical marketplace behavior. BBB accreditation is a coveted honor earned by elite businesses and charities. BBB is a valuable resource to turn to for objective, unbiased information on businesses and charities. Free BBB business reviews and BBB wise giving reports help you make the right purchasing or donation decision. BBB is also a significant distributor of consumer and business education information and tips and alerts about marketplace scams. And BBB offers dispute resolution programs for consumers and businesses when there is difference in viewpoints.
Since 2004, BBB Military Line has provided free resources to military communities in the areas of financial literacy and consumer protection through the efforts of 112 BBBs across the United States. The program includes business reviews that help military consumers do their homework on more than 4 million businesses in North America; offers wise giving reports to assist in charity research before you donate or volunteer; and works with businesses and consumers to resolve complaints. The BBB tracks military complaints separately.
BBB Military Line’s free monthly e-newsletter, The Trusted Scout, helps readers be better consumers and avoid scams aimed at military members. Registration can be accessed at www.bbbmarketplacetrust.org/category/291048/military-and-veterans.
OTHER COMPONENTS OF THE PROGRAM ARE:
- Education: Many local BBBs on and around military installations teach financial readiness classes to service members.
- Outreach: The BBB attends and supports community fairs, conferences and other events, speaking with service members and distributing information.
- Information: The website provides a one-stop shop for articles, links and consumer alerts for each branch of service.
- Data Collection: The BBB analyzes its data to help identify the threats and needs of the military community in the marketplace.
- Complaint and Dispute Resolution: Filing a complaint with BBB helps military consumers resolve disputes and alerts the BBB to issues affecting the military community at large.
CASUALTY ASSISTANCE CENTER
The Fort Knox Casualty Assistance Center mission is to provide high quality, quick and responsive, professional service to the next-of-kin and family members of critically injured or deceased active-duty Army Soldiers, retirees and veterans within its geographical area of responsibility. The CAC is on Pershing Drive in Building 1378, which is across from the Fort Knox Credit Union.
The Fort Knox CAC office is open 8 a.m. to 4 p.m. Monday through Friday and can be contacted by email using email@example.com or by phone at (502) 624-6051, after hours (502) 888-7005 or fax (502) 624-4689.
Requests for military funeral honors must be scheduled within 48 hours of the honors being rendered. All requests will consist of a DD Form 214, Certificate of Release or Discharge from Active Duty before the scheduling process begins.
The Fort Knox Commissary is at 933 Gold Vault Road, Building 121, which is adjacent to the exchange. The commissary includes a large deli, a bakery, a sushi bar and “private label” items. Special orders are readily accepted in grocery, meat and produce departments (allow 48-hour advance notice).
Store hours are 11 a.m. to 6 p.m. Sunday and 9 a.m. to 7:30 p.m. Tuesday through Saturday. The commissary also offers early-bird shopping if you are shopping for 40 items or fewer from 10 to 11 a.m. Sunday and 7 to 9 a.m. Tuesday through Saturday. The commissary is closed Monday; however, the commissary is open the Monday before Thanksgiving and Christmas each year.
Fort Knox Federal Credit Union is a not-for-profit financial cooperative owned by its members. Membership is open to active-duty military personnel, their Family members and federal employees who are permanently assigned to Fort Knox. Membership is also open to any employee of more than 500 select employer groups or if you live, work or worship in Boyle, Breckinridge, Grayson, Hart, La Rue, Meade, Nelson or Taylor counties in Kentucky.
There are three branch locations and eight additional ATMs on post. Fort Knox Federal is the only financial institution with branches on and off post with 10 other locations in the surrounding communities. Fort Knox Federal Credit Union’s on-post facilities are the Pershing Branch, the Knox Branch, near the commissary, and the newest branch located within Patriot Commons.
Fort Knox employs civilians in federal nonappropriated and appropriated fund positions. All vacancies are online at www.usajobs.gov. Individuals interested in applying for federal vacancies can receive more information on how to apply using USA Jobs’ resource center.
Applicants with questions regarding the application procedures may go to Building 5101, 8 a.m. to 4 p.m. Monday through Friday.
The exchange, in Building 127, is a modern shopping facility that includes a large variety of retail goods including computers, electronics, toys, outdoor living items, jewelry, clothing and much more. A major renovation was completed in this facility in May 2004, which resulted in an expanded stock assortment and more shopping convenience for the customers. You will find the mall filled with a barbershop, a beauty salon, a furniture store, a food court and concession operations. The hours of operation for the exchange are 9 a.m. to 8 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday. Hours are expanded for holiday and summer sales events.
The exchange also offers a furniture store in Building 126, open 10 a.m. to 6 p.m. Monday through Sunday.
The exchange mall offers many places to eat, including Qdoba, Anthony’s Pizza, Subway, Charley’s Grilled Subs and Popeye’s. Other places to satisfy those taste buds on post include Burger King on Eisenhower Avenue; Taco Bell, Dunkin’ and Baskin Robbins in the mini-mall on Eisenhower Avenue; Pizza Hut at the Express on Chaffee Avenue; Starbucks in the Dietz Community Center off Estrada Avenue; and Subway in the Wilson Express on Wilson Road.
The Waybur Theater, on Spearhead Division Avenue, shows first-run movies in addition to functioning as an auditorium for the various mission partners. In addition, the exchange service offers two gas stations: Wilson Express on Wilson Road, which is open 5 a.m. to 11 p.m. Monday through Friday and 6 a.m. to 11 p.m. Saturday and Sunday; and the Chaffee Avenue Express gas station in the Van Voorhis housing area, which is open 7 a.m. to 8 p.m. Monday through Friday, 9 a.m. to 8 p.m. Saturday and 10 a.m. to 8 p.m. Sunday. The mini-mall Express on Eisenhower Avenue is open 6:30 a.m. to 7:30 p.m. Monday through Friday and 9 a.m. to 7 p.m. Saturday and Sunday.
The Military Clothing Sales store is adjacent to the exchange. It is open 9 a.m. to 7 p.m. Monday through Friday and 10 a.m. to 5 p.m. Saturday. The Class VI Store, behind the exchange and commissary complex, is open 10 a.m. to 7 p.m. Monday through Saturday and noon to 5 p.m. Sunday.
Current movie schedules, job opportunities and upcoming events can be viewed 24/7 at www.shopmyexchange.com. This website also offers online shopping through the AAFES catalog, as well as various other vendors through Centric Mall, which can be accessed through the AAFES website.
The military and civilian attorneys and support staff who comprise the Office of the Staff Judge Advocate provide a wide range of legal services to Soldiers on active duty, Family members and retirees drawing military retired pay. To verify their eligibility for services, clients must present a valid identification card. The office is in Pike Hall, Building 1310. The building is ADA-compliant with a ramp and elevator at the rear of the building.
The Fort Knox Legal Assistance Office is open 9 a.m. to 4 p.m. Monday through Wednesday and Friday. So that Soldiers can participate in Sergeant’s Time training, hours on Thursday are 1 to 4 p.m. Appointments to consult with an attorney can be made either in person at the office or by calling (502) 624-2771. The fax number is (502) 624-2772.
Powers of attorney and notary public services are available on a walk-in basis.
For income taxes, the Legal Assistance Office operates a separate tax center, which is at Pike Hall during tax season, from mid-January through April 17. The tax center provides free electronic filing for federal and state income tax returns.
Individuals requiring information or assistance concerning property damage or loss of household goods and hold baggage and other types of claims will be seen 8 a.m. to 4 p.m. Monday through Friday, except Thursday, when training delays opening until 1 p.m.
Clients should submit claims in a timely manner — within two years of the date of the loss — to avoid unnecessary delays and possible denial of the claims based on failure to file within the appropriate time-frame. No appointment is necessary for claims assistance. You may send claims to firstname.lastname@example.org or call (502) 624-0044.
Traffic tickets not requiring a court appearance may be paid by mailing a check or money order to P.O. Box 71363, Philadelphia, PA 19176 or online at www.cvb.uscourts.gov. Payments will not be accepted at the clerk’s office in Pike Hall. Any offenses occurring on Fort Knox are tried in U.S. District Court in Building 1310, Pike Hall.
Support Programs: M-Z
PUBLIC AFFAIRS OFFICE
The Public Affairs Office serves Fort Knox and the surrounding communities as the primary source of information about the activities at Fort Knox through command information, community relations and media relations channels.
Fort Knox News, available online at www.army.mil/knox, features articles about events and people in the Fort Knox community as well as important information beneficial to those who live, work and play on post. To contact the Fort Knox News editor with questions or story ideas, call (502) 624-1095. PAO also manages the installation’s Facebook, Twitter, and Flickr pages (addresses located on the cover of this guidebook).
The community relations office works to strengthen the connection between Fort Knox and the local community. The office processes requests from organized groups to visit the installation. It also coordinates all requests for speakers, for displays of military equipment and for Soldier participation in community events. Provide at least 12 weeks notice for visit requests by calling (502) 624-0151/4985.
The media relations office works with newspaper, radio, television, internet and magazine reporters as well as book authors to provide accurate and timely information to various audiences about the installation, its people and activities. Production companies wishing to film on Fort Knox should contact the media relations office at (502) 624-3051 for coordination.
RELIGIOUS SUPPORT OFFICE
The chaplains, chaplain assistants and director of religious education comprise the installation ministry team at Fort Knox and offer a varied and comprehensive religious program to assist Soldiers, DOD civilians and Family members in their spiritual growth.
Chapel services offer occasions for worship and sacramental ministries for many faith traditions that include collective Protestant traditional, contemporary, gospel, Roman Catholic and Samoan services.
Specialized chaplain family life ministry programs, training and counseling are offered through the family life chaplain in addition to a wide range of training options for couples and Families. Call (502) 624-5225 for an appointment.
The Religious Education Center sponsors a complete program, including Protestant Sunday school for children and adults, religious education for Catholics, a Protestant youth group for middle and senior high school students, and various Bible studies. The center maintains a resource library, which contains several thousand volumes of books, DVDs, audio cassettes and other materials.
Other auxiliary programs include Protestant Women of the Chapel, Catholic Women of the Chapel and the Navigators.
Times for worship services and religious education are listed in the brochure titled “Religious Support Activities” included in the Army Community Service welcome packet. Call the office of the senior chaplain at (502) 624-5255 for more information.
SOLDIER FOR LIFE-TRANSITION ASSISTANCE PROGRAM
The mission of the Soldier for Life — Transition Assistance Program is to assist military personnel, Department of Army Civilians, and their Family members with the employment search process by providing the highest quality guidance, training, resources and support during their career transition. SFL-TAP provides VOW and CRS curriculum to all eligible Soldiers, veterans, DAC and their Families during their Army transition phase. Soldiers who start early, 24 months for retirees and 18 months for programmed losses, have shown a higher success rate in securing a new career or fulfilling their education requirements. All Soldiers with more than 180 days of continuous service are eligible and should contact the center at their earliest opportunity or notice of separation.
The SFL-TAP center is in Building 1378 (Graham Hall), Room 115, 70 Pershing Drive. Operating hours are 7:30 a.m. to 4:30 p.m. weekdays. The center is closed on all federal holidays, but is open on training holidays. You can contact the SFL-TAP center by calling (502) 624-5222 or emailing email@example.com.
The SFL-TAP process must be initiated early. Allowing Soldiers to start early provides units and the Soldier the flexibility needed to prevent a conflict between mission requirements and SFL-TAP services. It also ensures compliance with timeliness standards and promotes the program’s effectiveness. As they prepare for transition, Soldiers need an average of 40 hours, spread over a 12-24 month period of time, to take advantage of SFL-TAP services. For more information, go to the official webpage at www.sfl-tap.army.mil.
TRANSITION SERVICES SECTION
The Transition Services Section is in White Hall, Building 1384. Operating hours are 7:30 a.m. to 4 p.m. Monday through Thursday and 8:30 a.m. to 4 p.m. Friday. The facility is closed weekends, all federal holidays and garrison training holidays. You can contact the Retirement Services Office by calling (502) 624-1765/7236/6419/4641/4315/3114 or by emailing firstname.lastname@example.org. You can contact the Transition Center Office by calling (502) 624-6456/1404/6283/1280/4267 or by emailing email@example.com. The mailing address is Attn: Retirement Services or Transition Center, 25 W. Chaffee Ave., Fort Knox KY, 40121.
The Transition Services Section provides transition support for all active and reserve component Soldiers separating from the military. The services provided are designed to assist Soldiers and their Families in making the transition to retirement or separation from the military as effortless as possible and to inform them of their benefits and privileges after retirement or separation from the military. The Transition Services Section coordinates, conducts and facilitates detailed separation, retirement and survivor benefit plan briefings. These offices provide information related to preretirement, such as retirement application processing, retirement orders, DD Form 214 processing and final out-processing procedures. Assistance is provided to survivors of retired Soldiers and Soldiers who die on active duty regarding their options, entitlements and the proper processing of the application. Information and assistance is also provided to retirees, Soldiers, spouses and former spouses regarding the Uniformed Services Former Spouse Protection Act.
The Retirement Services Office assists retirees and their Family members with:
- Defense Finance and Accounting System Cleveland issues and concerns, such as changing allotments.
- Beneficiary information, bank information, tax filing and withholding status.
- Reissuing 1099-R for tax filing purposes and requesting copies of the retired account statement.
- Understanding and applying for combat-related special compensation and concurrent retirement disability payments.
- Obtaining copies of DD Form 214.
- Eligibility requirements to receive Soldier for Life — Transition Assistance Program services.
Preseparation briefings are conducted at 3 p.m. on the third Monday of each month in Building 1384, White Hall, Room B1. If Monday is a holiday, the briefing will be given the following business day. This briefing is mandatory for all Regular Army enlisted Soldiers reaching their expiration term of service.
Preretirement briefings are conducted at 1 p.m. the second Tuesday of every month in Building 1384, White Hall, Room B1.
Fort Knox has a Retiree Council that consists of 13 voting members, a chair and co-chair. Their mission is to represent the retired military community of all services and grades residing in Kentucky, Illinois, Ohio, West Virginia and Indiana.
Retiree Appreciation Day is conducted every year to keep retired Soldiers and their Families updated on changes in their retirement benefits and privileges and to foster a good relationship between the retired and the active-duty community.
The Veterans Service Office assists the Retirement Services Office by obtaining benefits and submitting applications for combat-related special compensation for all branches of the military. A Kentucky Department of Veterans Affairs field representative is in Building 1379 and can be reached at (502) 877-5459.
The Fort Knox Safety Office implements and coordinates a comprehensive composite risk management program for all military members, Family members, civilian employees and visitors on post. Services offered include, but are not limited to, the following.
ACCIDENT AVOIDANCE CLASS
All personnel required to drive Army motor vehicles, including General Services Administration vehicles, must complete an accident avoidance class every four years. Personnel who drive Army-owned or -leased buses, military police vehicles, ambulances, fire trucks, fueling vehicles, vehicles carrying hazardous cargo, crash and rescue vehicles or other emergency vehicles must attend an emergency vehicle training program prior to assuming operator duties and every two years thereafter. All other military personnel, Family members and civilian personnel are encouraged to complete the Accident Avoidance Class.
COLLATERAL DUTY SAFETY OFFICER NCO COURSE
All unit safety officers and NCOs are required to attend the Collateral Duty Safety Officer NCO Course.
HAZARD COMMUNICATION PROGRAM
The Hazard Communication Standard requires the Army to provide employees with information on the hazardous chemicals used in their workplace, including what the risks are, how to protect themselves when using these chemicals and the responsibility to use that knowledge to work safely with hazardous substances. Call to arrange training classes.
MOTORCYCLE SAFETY COURSE
Military motorcycle operators must attend the Army Motorcycle Safety Course before operating a motorcycle on post. This requirement applies to military personnel riding off post as well.
RESPIRATORY PROTECTION PROGRAM
The Respiratory Program is initiated when no feasible engineering controls would eliminate exposure to the job hazard (i.e., ventilation, isolation of processes or the purchase of less toxic substances). The Fort Knox Safety Office currently provides the required training and fit testing. Call to schedule training.
U.S. POSTAL SERVICE
There are two post offices at Fort Knox. The main post office is at 120 N. Knox St. Business hours are 8:30 a.m. to 4:30 p.m. Monday through Friday and 9 a.m. to noon Saturday. The phone number is (502) 942-1244. The lobby is open 24/7 for P.O. box customers. A second post office is in the dining facility adjacent to the Lt. Gen. Timothy J. Maude Complex at 1556 Spearhead Division Ave. The hours of operation are 8 a.m. to 1:30 p.m. Monday through Friday. The phone number is (502) 942-4126.
Both facilities offer full mailing services, P.O. box rentals and passport acceptance. They also package products to accommodate customers’ needs.
Forward your mail to Fort Knox prior to your move by renting a P.O. box at the main post office. To establish this service, complete a P.O. box rental agreement at www.usps.com. After completing that transaction, call Fort Knox’s main post office at (502) 942-1244 to obtain your post office box number.
VOTING ASSISTANCE OFFICE
The Installation Voting Assistance Office and Voter Registration Agency is in White Hall, Building 1384, Room 102A. Operating hours are 8 a.m. to noon Monday through Friday or anytime the office is open. You can contact them by calling (502) 624-7325 or emailing firstname.lastname@example.org. The office provides direct assistance to individuals in completing forms necessary to register to vote, updating their voter registration information, and requesting absentee ballots.