General Leonard Wood Army Community Hospital (GLWACH) is accredited by the Joint Commission, the College of American Pathologists, the American College of Radiology, the American Association of Blood Banking, the Food and Drug Administration and is an active member of the American Hospital and Missouri Hospital associations. Both of our Medical Homes are certified with the National Committee for Quality Assurance.
The hospital staff strives to provide patient-centered medical care in a kind and compassionate environment. The hospital is a 45-inpatient-bed facility and offers a wide range of medical services to include patient-centered medical home primary care clinics (family practice, internal medicine and pediatrics), cardiology, pain interventions, general surgery, orthopedics, ophthalmology, optometry, podiatry, obstetrics and gynecology, physical therapy, occupational therapy, audiology, otolaryngology, psychiatry, psychology, social work, neurology and substance abuse. In addition, radiology provides a full range of services to include X-ray, magnetic resonance imaging (MRI), ultrasound, mammography and computer tomography (CT scan). The laboratory offers a full range of inpatient and outpatient services. The main hospital pharmacy is open 7 a.m. to 7 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday, offering a full complement of outpatient and call-in refill services. Additionally, a refill branch pharmacy, in the exchange, is open 9 a.m. to 6 p.m. Monday through Friday. Note: Pharmacies open one hour later Thursday mornings. The FLW Alcohol and Substance Abuse Counseling Program, offers drug and alcohol education, assessments and counseling services. The Counseling Program is in GLWACH Basement Room 61, phone number is 573-596-1507.
TRICARE Prime enrollment is available to all eligible DOD beneficiaries under age 65 who reside within a 30 minute drive-time from the Medical Home.
Questions concerning TRICARE or eligibility for enrollment should be directed to the TRICARE Service Call Center at 877-988-9378. Walk-in support is available at Guest and Healthcare Relations, in GLWACH, Room 163-1, and is open 7:30 a.m. to 4:30 p.m. Monday through Friday. There is also a satellite TRICARE Service Center in Building 470 to support newly arriving personnel. For more information, the regional contractor offers the following website: www.uhcmilitarywest.com, or you can call the TRICARE contract liaison officer at 573-596-0131, ext. 60727.
Beneficiaries enrolling in TRICARE Prime will be assigned a primary care manager in a Patient Centered Medical Home at the hospital or the off-post Ozark Family Centered Medical Home.
Patients not enrolled in TRICARE Prime will be seen on a space-available basis.
For enrollment appointments, call 866-299-4234 from 7 a.m. to 4:30 p.m. Monday through Friday.
PATIENT SUPPORT SYSTEM
The hospital has recently adopted patient support systems to improve access to care. All enrolled patients are encouraged to register in and update their TRICAREonline.com account. Primary care visits are Web-enabled, which means patients can make their appointments online anytime at their convenience. Even better, TRICAREonline.com now offers both email and text message patient reminder notices. Register today at www.TRICAREonline.com.
The hospital Patient Centered Medical Homes have all established the Army Secure Messaging System, which offers patients a safe way to message their primary care manager (PCM). Patients may register during their first visit with their PCM and are encouraged to use this system for medical guidance and advice, prescription renewals, etc.
The hospital also offers AudioCARE, an automated patient appointment reminder system, which calls patients the evening before a scheduled appointment. To protect privacy, patients may be asked to validate their birth date. The system leaves reminder messages on answering machines and allows patients to confirm or cancel appointments if necessary.
Appointments: The hospital’s appointment line at 866-299-4234 is available 7 a.m. to 4:30 p.m. Monday through Friday; however, TRICARE online is always available and offers a wide range of primary care appointments.
OFF-POST HEALTH CARE FACILITIES
The hospital’s Ozark Family Centered Medical Home offers TRICARE Prime patients convenient access to care in St. Robert. It is a full-service primary care clinic, pharmacy and laboratory support, which meet a great majority of their needs. Patients or prospective patients are always welcome to stop by and see the facility at 194 Eastlawn Ave., Suite D, St. Robert, Missouri, between 7:30 a.m. and 4:30 p.m. Monday through Friday.
Other off-post care is provided through referrals to ensure patients have access to the best medical care available. TRICARE partners with the best medical facilities in the region to extend a robust range of primary and specialty health care.
Family members of active-duty personnel, TRICARE Prime retirees and their family members who reside north of post are encouraged to enroll for primary care services at the Ozarks Family Centered Medical Home.
Those residing on post, south of the installation, and other beneficiary categories will be seen at the main hospital. There are six hospitals within the surrounding nine-county area. The largest local facilities are Phelps County Regional Medical Center in Rolla, Missouri; Lake of the Ozarks General Hospital in Osage Beach, Missouri; and Mercy Hospital in Lebanon, Missouri.
TRICARE strives to provide care as convenient to the patient as possible; however, specialty care may be directed to larger regional medical centers in Springfield or Columbia to meet patient care needs.
Veterans Affairs beneficiaries may be seen at the community-based outpatient clinic at 700 GW Lane, Waynesville, Missouri, or at the Harry S. Truman Memorial Hospital in Columbia, Missouri. Veterans may contact VA facilities through their local call center, telephone 573-774-2285.
GENERAL HEALTH INFORMATION
For more information, visit the website at http://glwach.amedd.army.mil, or for a complete guide to medical care at GLWACH, write to: Commander, USA Medical Department Activity, ATTN-CSD (Managed Care), 4430 Missouri Ave., Fort Leonard Wood, MO 65473-8952.
The Fort Leonard Wood Dental Health Activity (DENTAC) provides dental care to all assigned military personnel. Dental clinics provide the following comprehensive services: general dentistry, periodontics, endodontics, oral surgery, prosthodontics and 24-hour emergency dental care. Soldiers are given exams upon in-processing, walk-in or by appointment.
Family members can contact the GLWACH Beneficiary Counseling Assistance coordinator at 573-596-0418, or contact TRICARE Dental Program at 855-638-8371 or visit their website for enrollment information at www.tricare.mil/CoveredServices/Dental/TDP.aspx.
Harper Dental Clinic
Located in Building 500 on the corner of Virginia and West Fourth streets, Harper Dental Clinic services all Fort Leonard Wood permanent party service members, including those serving in the Army, Marine Corps, Navy, Air Force, Coast Guard and international military. Sick call hours are 7:30 to 9:30 a.m. Monday through Friday. To reach the receptionist or make appointments, call 573-596-0408. Clinic operating hours are 7:30 a.m. to 4:30 p.m. Monday through Friday.
Roll Dental Clinic
The Roll Dental Clinic is temporarily closed due to pending renovations; however, it is located in Building 1608, 1724 Nebraska Ave. (across from the Fort Leonard Wood Museum), Roll Dental Clinic supports Initial Entry Training and Advanced Individual Training Soldiers.
Sick call is 7:30 to 9:30 a.m. Clinic operating hours are 7:30 a.m. to 4:30 p.m. Call 573-596-0364 for more information.
Boak Dental Clinic
Located in Building 789, 12720 Kansas Ave. (on the corner of Buckeye Avenue), Boak Dental Clinic supports Initial Entry Training and Advanced Individual Training Soldiers.
Sick call is 7:30 to 9:30 a.m. Clinic operating hours are 7:30 a.m. to 4:30 p.m. Call 573-596-0131, ext. 61475 for more information.
After-duty-hours dental emergencies need to report to the General Leonard Wood Army Community Hospital emergency room.