FORT BRAGG

WOMACK ARMY MEDICAL CENTER

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Ft Bragg_2019 T-W: Tax Center - Women's Center of Fayetteville WOMACK ARMY MEDICAL CENTER

Welcome to Womack Army Medical Center. We are here to serve the medical needs of active-duty service members and their Families, as well as our retirees and their Families.

STEP 1 - Update DEERS

It is important to update your information in the Defense Enrollment Eligibility Reporting System (DEERS) with your current address and other information to ensure you continue receiving your medical benefits. You can do this by calling 800-538-9552 or by visiting the post ID Card Facility, which is located in the Soldier Support Center, off Normandy Drive, 910-396-9339.

STEP 2 - Enroll in TRICARE

Eligible beneficiaries may call-877-TRICARE to request an enrollment packet.

TRICARE OPTIONS

TRICARE Prime is the only option active-duty Family members and retirees who are not Medicare eligible need to enroll in. Active-duty Family members do not have an enrollment fee and are automatically enrolled after filling out the enrollment form. Retirees pay $282.60 per year for themselves or $565.20 for the entire family to receive healthcare. These rates are subject to change each fiscal year.

TRICARE Extra saves money, but it limits your choice of providers. You may only use authorized civilian providers. There is no enrollment process for TRICARE Standard or TRICARE Extra.

TRICARE Standard offers the most choice of providers at the highest cost. Family Members and retirees pay current deductibles and cost shares.

For more info go to http://www.tricare.mil/Plans/HealthPlans/TFL.aspx

For more info on TRICARE go to one of the following websites:

STEP 3 - Clinic Enrollment

Active-duty service members are assigned to primary care clinics based on their units. Family members can be assigned to an on-post clinic or off-post medical home after they are enrolled in TRICARE Prime. Our primary care clinics are your entry point into the healthcare system. You are strongly encouraged to visit your primary care clinic for clinic orientation and in-processing.

TRICAREONLINE.COM (TOL)

TRICAREOnLine.com (TOL) links you and your family to healthcare services, resources, and information through a secure internet environment.

Registration on TRICAREOnline.com is easy.

  1. Go to www.TRICAREOnline.com.
  2. Read the Online Privacy and Security Policy and click “I AGREE.”
  3. Click “Site Registration.”
  4. Click “Patient Registration Only (Beneficiary).”
  5. Read the disclaimer and click “I AGREE.”
  6. Follow the directions on the screen to complete your registration.

TRICAREOnline.com provides a wealth of information and functionality, including the ability to:

  • Schedule appointments at any time.
  • View directions, maps, contact information, and clinic hours.
  • View TRICARE Programs such as dental and pharmacy services.
  • View your prescriptions and request refills.
  • Create your own personal health journal.

Important TRICARE Numbers:

TRICARE Information Service (Beneficiary & Program Information) 888-363-2273 www.tricare.osd.mil
DMDC Support Office (DEERS eligibility) 800-538-9552
TRICARE Pharmacy Home Delivery 866-363-1303
TRICARE Retail Pharmacy Program 866-363-1303
MHS Helpdesk (Technical problems) 800-600-9332/210-767-5250 (direct)

MEDICAL RECORDS

Areas of Responsibility: Womack Outpatient Medical Records maintains the outpatient medical records for all beneficiaries who receive their care at any Womack specialty clinic. If you receive your care at any of our outpatient clinics, your outpatient medical records are maintained at those locations.

Requesting copies of records: Outpatient medical records are retired three years after a patient’s last recorded clinic visit. Patients must show their identification card when requesting copies of their records. The Privacy Act and HIPAA prohibits parents from picking up the medical records of children who are over the age of 18 without written permission and an identification card.

Request for records transfer: Records may not be hand-carried according to current laws and Department of Defense policy. If you require a records transfer, contact your servicing medical records room for instructions on how to transfer your records to the new location.

SCHEDULING APPOINTMENTS

To make a primary care appointment, patients should call the central appointment line at 907-APPT (2778), call their assigned clinic, or visit www.tricareonline.com. See clinic information on the following pages for clinic phone numbers.

The central appointment line is open weekdays, from 7 a.m. to 5 p.m.

To book a specialty appointment, you must first receive a referral from your primary care provider, then call the TRICARE appointment line at 877-TRICARE to book your appointment.

If you cannot make your scheduled appointment for any reason, please remember to call 907-CNCL (2625) to cancel your appointment. If you’ve forgotten your appointment information, you can also call this line to hear upcoming appointments up to 45 days in advance.

TRICARE APPOINTMENTS ONLINE

All primary care appointments available over the phone are also available online. Just visit www.tricareonline.com and register. Once you’re logged in, click on “Appointments,” then select a “Visit Reason,” followed by “View Available Appointments.” You can view all available appointments for your primary care manager and select one that meets your needs. You can schedule appointments at your convenience, without worrying about being put on hold.

ARMY MEDICINE SECURE MESSAGING SERVICE

Secure messaging, also sometimes referred to as Relay Health, is a web-based service that gives providers and patients the ability to communicate securely online. The interactive website allows you to initiate a consultation, receive preventive care reminders, send a note to the provider’s office, request prescription renewals and refills, request lab or test results, and request appointments. Unlike a phone conversation, it also provides an audit trail so patients and providers can view the entire message history.

You can sign-up for secure messaging at your primary care clinic during your next visit. It only takes a few minutes and it can potentially save you hours of time in the future.

ACCESSING CARE AFTER HOURS

NURSE ADVICE LINE (NAL)

The Nurse Advice Line is available to all TRICARE eligible patients 24 hours a day, seven days a week by calling 800-TRICARE (800-874-2273), option 1.

This service is at no cost to patients and helps you make informed decisions about self-care at home or when to see a healthcare provider.

EMERGENCY DEPARTMENT

The Womack Army Medical Center Emergency Department is for emergencies. An emergency is a medical, maternity or psychiatric problems that threatens life, limb or eyesight; or an injury/illness that causes severe pain or suffering. Examples may include: heart attacks, automobile injuries, poisoning, burns, injuries caused by violence, animal bites, broken bones, chest pains/shortness of breath and severe depression.

In an emergency, call 911 or go to the nearest hospital emergency room immediately.

Patients that come into the Emergency Department with non-urgent and non-emergent cases will be seen by a medical care provider after all urgent care cases have been seen. These patients might have a waiting time ranging anywhere from 45 minutes to many hours depending on the type of cases that are being treated.

If you’re not sure if your condition qualifies as a medical emergency, take advantage of the 24-hour Nurse Advice Line at 800-TRICARE (800-874-2273), option 1, with your urgent healthcare questions.

ADVERSE WEATHER PLAN

It is advisable to monitor Womack’s website at www.wamc.amedd.army.mil or the Womack Army Medical Center Facebook page for closings and delays. You may call 910-907-WEAT (9328). During inclement weather, the Emergency Department and Labor and Delivery will remain open. Patients with appointments impacted by a closure or delay will be rescheduled by their clinic, if necessary.

PRIMARY CARE CLINICS

BYARS MEDICAL CLINIC

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Byars%20Health%20Clinic.aspx

Location: Troop and Family Medical Clinic is located in Bldg. 2-1959 on Woodruff Street.
Phone 907-POPE (7673)

Hours of Operation:
Monday-Friday & Training Holidays 0730-1630

Active Duty Sick Call
Air Force check in 0715
Army 0730-0800

Troop and Family Medical Clinic serves Airmen, Soldiers and Family Members from FORSCOM, USARC, the Air Force, as well as enrolled TRICARE Prime retirees and their Family members.

CLARK HEALTH CLINIC

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Clark%20Health%20Clinic.aspx

Location: Clark Health Clinic is located in Bldg. 5-4257 on Bastogne Street.

Phone 907-CLRK (2575)

Hours of Operation:
Monday-Thursday 0800-1630
Friday 0800-1700

Active Duty Sick Call 0630-0730

Clark Health Clinic serves Soldiers and their Family Members from the 50th Signal Battalion, 20th Engineer Brigade, 3/4 Air Defense Artillery, and the U.S. Army Special Operations Command, as well as TRICARE Prime retirees and their Family members.

JOEL HEALTH AND DENTAL CLINIC

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Joel%20Health%20Clinic.aspx

Location: Joel Health Clinic is located in Bldg. M-4861 on Logistics Avenue.
Phone 907-JOEL (5635)

Hours of Operation:
Monday-Thursday 0800-1630
Friday 0800-1700

Active Duty Sick Call 0645-0715

Joel Health Clinic serves Soldiers and their Family Members from 1st Sustainment Command (Theater), 507th CSG and the U.S. Army Parachute Team, as well as TRICARE Prime retirees and their Family members.

ROBINSON HEALTH CLINIC

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Robinson%20Health%20Clinic.aspx

Location: Robinson Health Clinic is located in Bldg. C-1722 at the intersection of Gruber Road and Longstreet.
Phone 907-8282

Hours of Operation:
Monday-Friday 0730-1630

Active Duty Sick Call 0645-0700

Robinson Health Clinic serves Soldiers and their Family Members from the 82nd Airborne Division, the 44th Medical Brigade and the 82nd Sustainment Brigade, as well as TRICARE Prime retirees and their Family members.

WOMACK FAMILY MEDICINE RESIDENCY CLINIC

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Womack%20Family%20Medicine%20Clinic.aspx

Location: The Family Medicine Residency Clinic is located on the first floor of Womack Army Medical Center at the All American Freeway entrance.

Main Clinic Line 907-8500
Medical Records 907-8380

Hours of Operation:
Monday-Friday & Training Holidays 0730-1630

Active Duty Sick Call 0630-0730

Soldiers assigned to WAMC Family Medicine Clinic include WAMC, DENTAC, MPs, MI, finance, Garrison and more, as well as Retirees enrolled in TRICARE Prime and their Family members.

OFF POST MEDICAL CLINICS

FAYETTEVILLE MEDICAL HOME

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Fayetteville%20Medical%20Home.aspx

Location: Fayetteville Medical Home is located in the Woodland Office Building on the second floor off Highway 401
(Raeford Road) in Fayetteville, N.C.
Phone 908-WOOD (9663)

Hours of Operation:
Monday-Friday 0800-1700
Closed weekends and federal holidays

A community based clinic capable and staffed to provide a full range of family medicine within the medical home model. This clinic is staffed to see a maximum of 8,000 active-duty Family members.

HOPE MILLS MEDICAL HOME

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Hope%20Mills%20Medical%20Home.aspx

Location: Hope Mills Medical Home is located in the Millstone Town Center in Hope Mills, N.C., on Camden road, one mile west of Highway 59.
Phone 908-HOPE (4673)

Hours of Operation:
Monday-Friday 0800-1700
Closed weekends and federal holidays

A community based clinic capable and staffed to provide a full range of family medicine within the medical home model. This clinic is impaneled to see a maximum of 8,000 patients consisting of active-duty Family members.

LINDEN OAKS MEDICAL HOME

http://www.wamc.amedd.army.mil/HealthcareServices/SitePages/Linden%20Oaks%20Medical%20Home.aspx

Location: Linden Oaks Medical Home is located at 55 Centennial Parkway in Cameron, N.C., across from the Linden Oaks housing area off of Highway 87.
Phone 908-6257

Hours of Operation:
Monday-Friday 0800-1700
Closed weekends and federal holidays

A community based clinic capable and staffed to provide a full range of family medicine within the medical home model. This clinic is staffed to see a maximum of 8,000 active-duty Family members.

THE FISHER HOUSE

https://www.fisherhouse.org/programs/houses/house-locations/north-carolina-womack-army-medical-center/

E-mail: ftbragg.fisherhouse@gmail.com
Location: 3120 Loop Road, Fort Bragg close to WAMC & WTB
Phone 849-3466

Services Provided: We presently have Soldiers serving all over the world, including many from Fort Bragg. In the event that an injured Soldier requires long-term care, it is the policy of the Army to get the Soldier as close to their home base as possible for specialized medical care. However, the nearest military treatment facility could still be many miles away from the Soldier’s Family.

At Fort Bragg, Families of persons undergoing medical treatment at Womack Army Medical Center can stay at the house for a cost of $10 per night. This fee may be waived.

FAMILY MEMBER BEHAVIORAL HEALTH (FMBH)

Location: Womack Health and Support Center, Beside WAMC
Phone 910-907-7869

Services Provided: FMBH will provide services related to managing spouse/partner/child abuse/neglect cases; behavioral health care to children and adolescents; marital/family issues. Clinical providers will apply an array of skills, such as clinical assessment/intervention, treatment, case management, advocacy, consulting, and referral services.

BENEFICIARY COUNSELING AND ASSISTANCE COORDINATORS

Phone 907-6778/643-1665/432-3662

Educate beneficiaries and helps them with TRICARE-related eligibility, enrollment, referral authorizations, and claims processing questions. Debt Collection Assistance Coordinator assists with confirmed debt collection due to unpaid TRICARE claims.

PATIENT REPRESENTATIVE

A Patient Representative is available at the hospital and at all of the outlying primary care clinics. The Patient Representative at Womack is located near the Information Desk on the ground floor, at the Reilly Road entrance and can be reached by calling 570-3345. If you need assistance at your primary care clinic, please see the Patient Representative at that clinic.

Clark Health Clinic 907-9629
Joel Health Clinic 907-9105
Robinson Health Clinic 907-9504
Byars Medical Clinic 570-3095
Obstetrics & Gynecology 907-8176
Emergency Department 907-7466
Family Medicine 907-6843
Inpatient Patient Representative
Maternal Child Health 643-2421
Medical/Surgical 907-7723

WOMACK ARMY MEDICAL CENTER TELEPHONE DIRECTORY

Womack’s Information Desk 907-6000/6292
Active Duty Family Dental Plan 866-984-2337
Admissions 907-7078
Advice Nurse 907-6877 or 800-TRICARE (874-2273), option 1
Allergy/Immunization Clinic 907-6662/7182
Appointment Line 907-APPT (2778)
Army Substance Abuse Program (ASAP)
Bragg West 908-6009
Bragg East 908-5957
82nd 908-5786
Audiology 907-6473
Behavioral Health 907-8679/6825
Beneficiary Counseling &
Assistance Coordinators 907-6778/6926
Blood Donor Center 396-9925
Breast Clinic 907-8383
Cardiology 907-9906
Care Authorizations (for active duty) 877-TRICARE
Chaplain 907-PRAY (7729)
DEERS Eligibility 800-538-9552
Emergency Department 907-7000
ENT/Audiology 907-6751
Exceptional Family Member Program 907-EFMP (3367)
Educational Developmental Intervention Services (EDIS) Program 907-EDIS (3347)
Family Member Behavioral Health 907-7869
Fisher House 849-3466
Gastroenterology 907-7808
Hematology/Oncology 907-7511
Human Resources 907-6107
Information Desk 907-6000/9262
Inspector General 570-3406
Intensive Care Unit (ICU) 907-6430/6431
Internal Medicine 907-8583/7462
Labor and Delivery 907-7563/7562
Military Personnel 907-7963
MRI 907-7966
Neonatal Intensive Care Unit 907-7626
Neurology 907-6412
Occupational Health 396-2881
OB/GYN Advice Nurse 907–6249, option 2
OB/GYN Appointment line 907-8333
OB/GYN Clinic information 907-6249
Outpatient Pharmacy Refill Call-in 907-7676 or 888-316-8639
Ophthalmology 907-6423/6001
Orthopedics 907-6785
Outpatient Records 907-7179/7953
Pain Clinic 907-7209
Patient Administration Division (PAD) 907-7078/6864
Patient Representative 570-3345
Pediatrics/EFMP 907-7337
Pediatrics Ward 3 North 907-7114
Physical Exam Section 907-7639
Physical Therapy 907-6948
Podiatry 907-7763
Pregnant Soldier Wellness Program 907-9355/1049, option 2
Preventive Medicine 907-9355
Public Affairs/Marketing Office 907-7247
Public Health Nursing 907-9355
Radiology Services 907-7160/7966/8266
Red Cross 907-7124
Refractive Eye Surgery 907-6033/7620
Safety Office 910-907-SAFE (7233)
Sexual Harassment Assault Response Prevention (SHARP) 907-8993/9580
Social Work Services (Family Member Behavioral Health) 907-7869
Strep Throat Hotline 907-8737
TRICARE Service Center 877-TRICARE (874-2273)
TRICARE Pharmacy Home Delivery 866-363-1303
TRICARE Retail Pharmacy Program 866-363-1303
Tumor Registrar 907-8875
Urology 907-8393
(Army) Wellness Center 643-2101

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