HEALTH CARE TRICARE / 800-444-5445
TRICARE is the DOD’s worldwide healthcare program available to active-duty and retired members of the uniformed services, their families and survivors. The Defense Enrollment Eligibility Reporting System determines eligibility for TRICARE.
TRICARE Prime is the mandatory health care option for active-duty service members. Family members of active-duty service members, retired service members and their families may also use this option. If you use TRICARE Prime, you are assigned a primary care manager at a military or network provider who delivers most of your care. Active-duty service members and their families pay nothing out of pocket. On Jan. 1, 2018, TRICARE Standard and Extra were combined into a new plan,
TRICARE Select, a standardized fee-for-service plan available to family members of active-duty service members, retired service members and their families. With Select, you may schedule an appointment with any TRICARE-authorized provider. Referrals are not required. You will pay a copay or cost share based on the type of care and provider you see. If you are already using TRICARE Select, moving is easy. Update your personal information in DEERS then find TRICARE-authorized providers in your new area. Beginning in 2019, however, TRICARE allows you to switch between plans only if you have a “qualifying life event” such as the birth of a baby or a move.
MACH Health Benefits Advisors are available to assist patients with questions regarding TRICARE benefits and billing concerns. To reach an adviser, call 706-544-3461/1347.
MEDDAC & Martin Army Community Hospital / 762-408-2604/2605
Martin Army Community Hospital provides inpatient and outpatient care to about 2,500 patients daily. It maintains a fully accredited laboratory service, diagnostic radiology with computerized tomography and nuclear medicine, pharmacy and many other ancillary support services.
MACH offers adult primary care, family medical home and pediatrics clinics, and troop medical clinics.
Specialty clinics include allergy/immunology, dermatology, gastroenterology, neurology, spine, interdisciplinary pain management, internal medicine specialized services, sleep medicine, chiropractic, otolaryngology, ophthalmology, optometry, nutrition care, women’s wellness, orthopedic surgery, physical therapy, podiatry, urology and behavioral health.
For more information, visit MACH at 6600 Van Aalst Blvd. or go online to www.martin.amedd.army.mil.
Teaching and Training Mission
MACH’s three-year Family Practice Residency Program produces the best physicians in the U.S. Army. Other specialty training programs include the clinical portion of the Army’s Physician Assistant Program, a residency in health care administration, training in several military occupational specialties and numerous clinical rotations and externships with local colleges and universities.
Eighteen specialty clinics are available within Martin Army Community Hospital. If the primary care manager determines there is a need for a referral to a specialist, a request will be entered into the TRICARE system. Patients are then contacted by phone or mail with the details of the referral appointment. The referral may be with a specialist in the Fort Benning MEDDAC or with an outside TRICARE Network civilian provider.
To access care while traveling, patients must contact their PCM to receive authorization for medical care in the civilian sector to ensure TRICARE reimbursement and less out-of-pocket expense. If a medical emergency occurs when traveling, call 911 or report to the nearest emergency room, military or civilian, with your military ID card. Contact your PCM within 24 hours to receive an authorization code. If authorization is not granted, patients will be responsible for all costs incurred.
Routine medical appointments, cancellations and reschedules for clinics at MACH are made through the Central Appointment CARE Line 7 a.m. to 4 p.m. weekdays. After hours, patients may leave messages for their primary care managers. It is important that patients arrive 15 minutes prior to appointments. If it is not possible to keep an appointment, call the CARE Line at 762-408-2273.
Army Secure Messaging Service / 866-735-2963
The Army Secure Messaging Service powered by Relay Health is a secure online service through which providers and patients can communicate. Using the Army Secure Messaging Service, you can consult your doctor about specific health symptoms, request a prescription refill, request appointments, receive lab or test results, and access patient education resources on more than 5,000 health topics and 6,000 medications.
Patient and Family Advocate Office / 762-408-2602/2603/2420
Patients with questions or comments about hospital procedures may visit the hospital’s Patient and Family Advocate Office.
Red Cross at MACH / 706-545-5194
Every week, hundreds of volunteer hours are logged in hospital clinics, wards and administrative areas through the American Red Cross. The ARC sponsors a summer youth program, allowing teens to volunteer in the hospital. To volunteer with the Red Cross, call 762-408-0484.
Additional Clinics and Services
A reception station clinic and several medical clinics support training activities on the installation. Additional troop medical clinics are at Dahlonega, Georgia; and Eglin Air Force Base, Florida; in support of the Ranger Training Program. Also part of the Fort Benning MEDDAC: Warrior Transition Unit, Alcohol and Drug Abuse Prevention and Control Program, Physical Examination Service, Social Work Service, Community Mental Health Service and Veterinary Service. The Combined Troop Medical Clinic on Main Post serves more than 10,000 active-duty troops.
North Columbus Medical Home is a Community-Based Primary Care Clinic at 1100 Brookstone Centre Parkway, Suite 101 in Columbus, Georgia. Women’s health, well baby and child exams, school and sports physicals, pharmacy and lab services are available for TRICARE Prime beneficiaries. Call 762-408-CARE (2273) to schedule an appointment. The After Hours Care Clinic at North Columbus Medical Home is available 5:30 to 8 p.m. weekdays for TRICARE Prime beneficiaries with minor
illnesses or injuries arising when Primary Care Clinics are closed. Call 706-626-3838 for more information.
Fort Benning VA Clinic / 706-257-7205
The Fort Benning VA Clinic, Building 9214 on Bass Road, offers mental health services, dietary, social work, clinical pharmacy and laboratory services.
The Fort Benning Dental Health Activity is a major subordinate command of the Dental Health Command-Atlantic at Fort Belvoir, Virginia. DENTAC conducts an Advanced Education in General Dentistry residency, accredited by the American Dental Association.
Service members receive routine dental care between 7:30 a.m. and 4:30 p.m. weekdays at the clinic designated to support their unit. Phone numbers are listed in the Telephone Directory at the back of your Tour Guide. Dental care for family members is provided by local civilian dentists participating in the Tricare Dental Program. A list of participating dentists is available at all dental facilities. Retirees are eligible for the TRICARE Retiree Dental Program.
Military personnel and family members requiring emergency dental care after duty hours should report to the Emergency Room at Martin Army Community Hospital. Family members should seek care with their civilian dentist first.
Army Substance Abuse Program / 706-545-1138/4415
The ASAP provides services to deter alcohol and drug abuse. Programs include counseling, prevention education, employee assistance, drug testing, risk reduction and suicide prevention.ASAP Counseling Center / 706-545-8362/4821
The ASAP Counseling Center provides unit commanders with a clinical staff to treat alcohol and drug abusers. The clinical program manager is your POC for counseling and rehabilitation services. Counselors evaluate Soldiers, DA civilians and adult family members with potential substance abuse problems and provide rehabilitation services.
Prevention and Education / 706-545-7027
The ASAP prevention coordinator administers substance abuse prevention programs with the installation training officer. ASAP helps commanders and directors provide education in accordance with Army Regulation 600-85. Coordinators also conduct the 16-hour Prime For Life course.
Employee Assistance / 706-545-5137
The Employee Assistance program provides intervention and referral services and educates civilians on stress management, relationships, substance abuse and more.
Drug Testing / 706-545-2123/5880
The Drug Testing coordinator operates a secure collection point and serves as the installation expert on urinalysis collection and testing.
Risk Reduction / 706-545-5718/6049
The Risk Reduction Program is designed to decrease high-risk behaviors among Soldiers to reduce deaths, injuries, sexually transmitted diseases, suicide attempts, drug and alcohol offenses, criminal behaviors, domestic violence, financial distress and more.
Suicide Prevention / 706-545-5441
The Suicide Prevention program manager coordinates installation suicide prevention initiatives. This program
integrates the efforts of commanders, chaplains, staff and relevant agencies to develop goals and objectives for the installation.