Customer Relationship Management is a customer relationship and feedback management process that empowers customers who derive support from installation-based services, improves garrison-wide customer service and supplies leadership a useful tool for their use in prioritizing and focusing installation services based upon the voice of the customer. CRM uses a variety of tools to obtain the voice of the customer through the following ways:
The customer assessment provides leaders with the capability of rating garrison services from a mission commander and staff perspective. The assessment will identify specific deficiencies and potential resource reallocations and shortfalls.
Interactive Customer Evaluation
ICE is your direct link to any Fort Drum area. This is your chance to let us know how we are doing or to say thanks for a job well done. Log on to ICE at http://ice.disa.mil/index.cfm?fa=site&site_id=45 to submit a comment.
Community Leaders Information Forum
A monthly forum to discuss among Fort Drum leadership and senior spouses issues facing the Fort Drum community, upcoming events and a Q&A session.
Commanding General’s Hotline
The CG’s Hotline is available to Soldiers, Family members and civilians who believe they have exhausted their options with their chain of command and other resolution avenues in solving problems within the Fort Drum community. Concerns and problems will be worked through with the goal of providing a resolution within three business days.