WHAT MONCRIEF MEDICAL HOME BRINGS TO YOU:
• Accreditation with the Joint Commission.
• Medical Home recognition from the National Center for Quality Assurance.
• College of American Pathologists-approved laboratory.
• Award-winning pharmacy.
• Personalized care for you and your family.
• Comprehensive, coordinated and convenient care.
• A partnership for health and wellness.
• Care you can trust.
• Our caring family — caring for your family.
WHAT IS THE MONCRIEF MEDICAL HOME?
The Moncrief Medical Home is Army Medicine’s new approach to providing care for you in Northeast Columbia. It is based on the belief that the patient’s well-being should always be at the center of every decision about the patient’s health. With this new approach, you, the patient, will receive more personalized and coordinated care, supported by an entire team. You will have improved access to your primary provider and care team and have new medical and community resources. The key is continuity of care. You will want to see your provider over long waits in an emergency room or an urgent care “doc in the box.”
WHAT CHANGES (BENEFITS) COME WITH ENROLLING TO THE MONCRIEF MEDICAL HOME?
PATIENT-CENTERED CARE WITH STABLE PCM (CONTINUITY OF CARE)
Your PCM will remain the same as long as he or she continues to work at this medical home. This will provide improved continuity of care and allows you to develop a closer relationship and partnership with your health care provider and team. Although all of the health care staff are civilians, many of them have served actively or as part of a military family throughout their lifetime. So, they are very familiar with the health care needs and stressors associated with a military commitment.
Your PCM will be supported by a team who works with you to improve and maintain your health. In addition to your PCM, a registered nurse and a licensed practical nurse are part of your health care team. This team will form a partnership with you to provide improved access, coordinate needed services and answer your questions to always ensure that your health care needs are met.
IMPROVED ACCESS TO CARE
For urgent care needs, you will no longer need to wait days to see your PCM. Based on availability, you will be able to call and schedule an appointment for that same day. For routine appointments and on-going (chronic) health issues, you will be able to speak to your team and schedule a timely appointment through the central appointment line (803-751-2273) or the clinic with your PCM directly.
COORDINATION OF CARE
In partnership with you, your Medical Home Team coordinates needed health care services, including specialty care, home health care, care between different hospitals and community services. Coordination is especially important when more than one health care site is involved during and especially after discharge from the hospital.
If you are referred to the civilian network, your Medical Home Team works with the referral management office to ensure referrals are processed in a timely manner and a notification is sent to you. After you receive care from the civilian provider, the referral management office will ensure medical documentation is retrieved and forwarded to your PCM. It is important that you schedule and keep your referral appointment as soon as possible. Patient-centered care depends on the seamless band of information that completes the picture of your health care needs.
QUALITY AND SAFE-CARE
Established patient-centered medical home models have shown to improve an individual patient’s overall health and the general health of the recipient population, resulting in fewer emergency room and urgent care visits, decreased hospital admissions, and fewer inpatient stays and readmissions, among other positive results. As a matter of mission, your Moncrief Medical Home ensures that you are aware of age-specific and illness-related ancillary testing. Studies have shown that population management and preventative services correlate to healthier patients who chose to manage their chronic diseases (like diabetes, high blood pressure and high cholesterol). Your PCM team stands side-by-side with you to ensure your health care needs are met.
IMPROVED COMMUNICATION BETWEEN PATIENTS AND CARE TEAM
The Army Medical Department recognizes the value of effective communication between patients and their providers. With internet-based secure messaging service, the patient is able to communicate with his or her health care provider and team in a secure manner.
The patient can ask questions and send notes to the PCM and team, request appointments and lab results, request prescription and referral renewals, as well as conduct web visits with the provider, saving time. The result: healthy families and high satisfaction rates among all categories of beneficiaries.