ELLSWORTH AFB

28th Medical Group

Last Updated :
MARCOA Media

Ellsworth AFB Organizations 28th Medical Group

28TH MEDICAL GROUP

The 28th Medical Group (MDG) provides outpatient medical care to active-duty members, retirees and their families. The medical professionals provide a wide range of services and programs, including a family health clinic, pediatrics’ clinic, women’s health clinic, optometry clinic, dental clinic, flight and operational medicine clinic, physical therapy clinic, health promotions office, mental health and public health clinic. Ancillary services are provided through the pharmacy, laboratory, radiology, allergy and immunizations. The 28 MDG also provides veterinary services for routine vaccinations and treatment of minor illnesses for dogs and cats belonging to active-duty and retired military personnel through the veterinary clinic. The two squadrons that make up the 28th MDG are the 28th Medical Support Squadron and the 28th Medical Operations Squadron. The 28 MDG is closed for readiness training from noon to 4:30 p.m. every third Wednesday of the month.

ALCOHOL AND DRUG ABUSE PREVENTION AND TREATMENT PROGRAM

The Alcohol and Drug Abuse Prevention and Treatment (ADAPT) program office schedules, coordinates and conducts evaluations for active-duty personnel who request services or were involved in substance abuse incidents. It also directly oversees and implements treatment plans with individualized regimens for all active-duty substance abuse clients. Treatment plans may include intensive outpatient rehabilitation; inpatient. individual counseling; and/or group counseling. The ADAPT program also conducts alcohol and drug education and awareness briefings at a variety of venues on and off base. For more information call 605-385-3656.

BEHAVIORAL HEALTH OPTIMIZATION PROGRAM

The Behavioral Health Optimization Program (BHOP) is available to all beneficiaries within the primary care clinics as a part of overall good health care. The purpose of this service is to offer assistance when habits, behaviors, stress, worry or emotional concerns about physical or other life problems are interfering with someone’s daily life. The Internal Behavioral Health Consultant (IBHC) is a mental health professional who is embedded in the Family Health Clinic and adds another facet to your complete health care needs. To schedule an appointment with BHOP, call the appointment line at 605-385-6700.

DENTAL CLINIC

Routine dental care is available for active-duty members. Services include dental exams, cleanings, restorative dentistry (fillings), oral surgery, endodontics (root canals), crowns, bridges, treatment of gum disease and supporting structures. Family members may be seen on an emergency basis only, for relief of pain, and are strongly encouraged to enroll in the TRICARE Family Member Dental Plan. For more information, visit www.tricare.mil/TDP or call 844-653-4061.

FAMILY ADVOCACY PROGRAM

The Family Advocacy Program specializes in the prevention, evaluation and treatment of family maltreatment through three program components: Outreach, the New Parent Support Program and Family Maltreatment. The Outreach component provides education-based, family-related programs to military personnel and their beneficiaries. Briefings are conducted for commanders, first sergeants, other base agencies and military personnel regarding family-related programs and services. Family education is offered through parenting classes, couples communication classes and support groups.

The New Parent Support Program offers a variety of educational and support services for active-duty members and their beneficiaries who are expecting or who have children 36 months or younger. Limited marital and family therapy is available for active-duty members and their families who meet eligibility criteria.

The Family Maltreatment component provides both consultation and treatment to families involved in family maltreatment. The Family Advocacy Program also provides consultation to commanders and first sergeants regarding an active-duty member’s involvement in a suspected or known case of family maltreatment. Additionally, consultation is provided regarding the member’s subsequent treatment, prognosis and safety issues.

During duty hours, call 605-385-3660 for a Family Advocacy appointment or to report possible maltreatment.

FAMILY HEALTH CLINIC

The Family Health Clinic provides acute, chronic and preventive care for enrolled beneficiaries. Walk-in hours (only for pregnancy tests, dysuria, follow-up wart treatments and Strep throat cultures) are 7:30 to 11 a.m. and 1 to 3 p.m. To make an appointment, see the below guidance under the “Scheduling an Appointment” section.

FLIGHT AND OPERATIONAL MEDICINE CLINIC

The Flight and Operational Medicine Clinic is available to active-duty members on flying status and family members age 12 and older. The Flight and Operational Medicine Clinic also provides services for colonels and above, as well as chief master sergeants and their families.

HEALTH PROMOTION

Formerly called the Health and Wellness Center (HAWC), our office offers Airmen and eligible base members resources and tools to lead a balanced, healthy and active lifestyle. We have evidenced-based programs to help members quit tobacco and maintain and/or lose weight. The health promotion office also offers a variety of physical activity classes. The Health Promotion Team consists of a health promotion manager and a registered dietician. For more information, call 605-385-6250 or pick up a Health Promotion calendar at Bellamy Fitness Center.

IMMUNIZATIONS

Provides all adult and childhood vaccinations. Aero Allergy testing available by referrals only.

MENTAL HEALTH CLINIC

The Mental Health Clinic (MHC) provides a wide range of mental health services for all active-duty personnel. The 28 MDG MHC provides mental health evaluations, consultations, individual therapy, couples counseling, group therapy and emergency intervention. Consultations are also available for squadron commanders and first sergeants regarding active-duty members’ treatment, prognosis and administrative status. In addition, the MHC provides education and awareness briefings on mental health topics at a variety of venues on and off base. Along with treatment services, the MHC additionally provides pre- and post-deployment neurological screening, psychological testing for special duties and general deployment clearances.

Mental Health services for family members of active-duty members, retirees and their family members are available through TRICARE. Contact Health Net Federal Services for TRICARE West at 844-866-WEST or visit www.tricare-west.com then click on “Beneficiary,” “Covered Services” and “Mental Health” for steps to finding care and to learn how mental health benefits work. To schedule an appointment in the MHC, call the appointment line at 605-385-6700. A primary care provider referral is not required. After duty hours, call 605-385-3800. For more information, call 605-385-3656.

PEDIATRICS CLINIC

The Pediatrics Clinic provides acute, chronic and preventive care for enrolled beneficiaries. Walk-in hours (only for follow-up wart treatments, follow-up suture removal, and Strep throat cultures) are 7:30 to 11 a.m. and 1 to 3 p.m. To make an appointment, please see the below guidance under the “Scheduling an Appointment” section.

PHYSICAL THERAPY

Orthopedic musculoskeletal physical therapy services are available to Active Duty and dependents on space-available basis.

PUBLIC HEALTH

Public Health is open 7:30 a.m. to 4:30 p.m., Monday through Friday. It offers services to enrolled beneficiaries. Services address: deployments, occupational health, travelers medicine, entomology, food/public facility inspections and communicable disease control.

SCHEDULING AN APPOINTMENT

During normal duty hours, the 28 MDG appointment line is 605-385-6700, option 1. Phone lines are open 6:30 a.m. to 4:30 p.m. for active-duty members and 7 a.m. to 4:30 p.m. for non-active-duty members.

Appointments will be scheduled as follows:

• Acute Care — Scheduled or referred within 24 hours.

• Routine Care — Scheduled within seven days.

• Well and Follow-up Appointments — Scheduled within 28 days.

For routine and well appointments, personnel may receive a phone call with an audio and personal reminder two days prior to the appointment. If a person requires medical care downtown, such as with a specialist (e.g., orthopedist, audiologist, etc.), they should contact their primary care provider prior to making an appointment. People who go to the specialist without contacting their primary care provider first may have to pay for that visit. If personnel or their family have a true medical emergency (defined as a threat to life, limb, eyesight or unrelieved pain) they should call 911 or seek care at the nearest medical facility. They should then contact their primary care provider as soon as possible to let them know why a visit to the ER was required and inform them if the ER physician wants the patient to see any civilian specialty provider.

For acute concerns that need intervention to prevent the deterioration of a person’s health prior to the next duty day, non-active duty beneficiaries may request an acute appointment at the MTF or visit an urgent care center. Active-duty members MUST call the after-hours line at 605-385-6700 to receive an urgent care referral. Retroactive urgent care referrals will not be made and must be attained prior to going to an urgent care facility.

TRICARE

Prime: While mandatory for active-duty members, family members of active-duty personnel and retirees younger than 65 are encouraged to take advantage of this little-to-no-cost option. A primary care provider will be assigned to you, and your family and will work to ensure your overall well-being. If the type of care required is not offered by the primary care provider, he or she will refer you or your family member to a specialist in the TRICARE civilian network.

Select: TRICARE Select is available to family members and retirees. This option is more costly; however, it provides for greater flexibility when using civilian providers. TRICARE Select may be the right choice for you if: 1) You live in an area where you cannot use TRICARE Prime, 2) You have other health insurance such as an employer-sponsored health plan, or 3) You are seeing a provider who is not in the
TRICARE network and you do not want to switch.

To determine which TRICARE plan is the right choice, visit www.tricarewest.com or call toll free 844-866-WEST (9378).

Importance of DEERS: Much of the Military Health System’s information concerning active-duty members, retirees and their families is retrieved from the Defense Enrollment Eligibility and Reporting System (DEERS) maintained by the Military Personnel Element. Verify this information is accurate and up-to-date to ensure referrals and other health-related correspondence is sent to you in a timely manner; personnel should review their DEERS information for accuracy every three months.

TRICARE BRIEFINGS

TRICARE offers many briefings to the beneficiary community, including newcomers’ briefings, Heart Link briefings, Medical Right Start briefings, reunion briefings, pre-deployment briefings and various briefings at squadron commander’s calls.

Beneficiaries should also sign up for email alerts with TRICARE by going to the Department of Defense Health Affairs web page at www.tricare.mil.

Heart Link: The Heart Link briefing is managed by the Airman and Family Readiness Center and is focused on family members.

Medical Right Start: This briefing is mandatory for all newly assigned active-duty members. Family members are highly encouraged to attend. It is offered once a month in conjunction with the 28th Bomb Wing Right Start program.

Commander’s Calls: TRICARE is always available to brief at Commander’s Calls to update members on new TRICARE policies or services.

One of the first things Airmen should do when arriving at Ellsworth is enroll in TRICARE Prime at the 28 MDG. The TRICARE contractor for the TRICARE West Region is Health Net Federal Services. To enroll, call 844-866-WEST (9378) or go to www.dmdc.osd.mil/appj/bwe.

VETERINARY TREATMENT FACILITY

The Veterinary Treatment Facility is open 7:30 a.m. to noon and 1 to 3:30 p.m., Monday through Friday. Services include: wellness exams (vaccines, microchips, heartworm tests, etc.), sick call appointments, laboratory work, X-rays and anesthetic procedures including dental procedures (cleanings, extractions, etc.), spays, neuters and mass removals. This is not an emergency clinic. Clients will be referred to a 24-hour civilian veterinary clinic if more advanced care or after-hours care is in the best interest of their pet.

WOMEN’S HEALTH CLINIC

The Women’s Health Clinic provides routine and preventative gynecological care for women ages 14 to 64.

MDG QUICK REFERENCE

Aerospace Medicine Flight Clinic

Appointments 605-385-6700/3663, option 2

7:30 a.m. to 4 p.m., Monday through Friday, closed every Wednesday afternoon for training

Customer Concerns

605-385-3388
7:30 a.m. to 4:30 p.m., Monday through Friday

Dental Clinic

605-385-3657/3658
7:30 a.m. to 4:30 p.m. Monday through Friday, sick call 7:15 a.m. and 12:15 p.m.

Diagnostic Imaging

605-385-3444
7:30 a.m. to 4:30 p.m., Monday through Friday

Family Health Clinic

Appointments 605-385-6700, option 2
7:30 a.m. to 4:30 p.m., Monday through Friday

Immunization Clinic

605-385-3365
7:30 a.m. to 4:30 p.m. Monday through Friday

Laboratory

605-385-3459
7:30 a.m. to 4:30 p.m. Monday through Friday

Mental Health Clinic

605-385-3656
7:30 a.m. to 4 p.m., Monday through Friday

Optometry Clinic

605-385-6700, option 2
7:30 to 11:30 a.m. and 12:30 to 4:30 p.m., Monday through Friday

Public Health

605-385-3383
7:30 a.m. to 4:30 p.m., Monday through Friday

Pharmacy 605-385-6700
Refills 605-385-6700
7:30 a.m. to 4:30 p.m., Monday through Friday

Physical Therapy

605-385-1351
7:30 a.m. to 4:30 p.m., Monday through Friday

Referrals by Primary

Care Provider 605-385-6700

United Healthcare Military & Veterans

877-988-9378
7:30 a.m. to 4:30 p.m., Monday through Friday, 7 a.m. to 7 p.m. across all West Region time zones

Veterinary Clinic

605-385-1589
8 to 11:30 a.m. and 1 to 4 p.m., Monday through Thursday, 8 to 11:30 a.m. Friday

Women’s Health

605-385-6700
7:30 a.m. to 4:30 p.m. Monday through Friday

MILITARY TRUSTED BUSINESSES

© 2019 - MARCOA Media