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Family Resources

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In Bernalillo County

Kirtland AFB_2019 Family Resources in Bernalillo county

Picking up from one place and moving to another is always a hassle, especially when kids and pets are involved. Knowing whom to call or where to find information can help make the transition easier.

American Red Cross

The Red Cross helps members of the military, veterans and their families prepare for, cope with, and respond to, the challenges of military service.

The American Red Cross offers confidential services to all members of the military, veterans, and their families by connecting them with local, state and national resources through the network of chapters in communities across the United States and offices on military installations worldwide.

Local Red Cross offices develop and maintain relationships with key community partners. Military families rely on the Red Cross to help them identify their needs and connect them to the most appropriate Red Cross and community resources. This key Red Cross service includes responding to emergency needs for food, clothing, and shelter, referrals to counseling services (e.g., financial, legal, mental health), respite care for caregivers, and other resources that meet the unique needs of local military members, veterans and their families.

The American Red Cross Emergency Communications Center is available to help 24/7. Call 877-272-7337 or submit an online request at

Armed Services YMCA

The ASYMCA is made up of 13 branches and about 20 affiliate locations at local Y’s and on some DOD facilities across the U.S.

It makes military life easier by providing programs and services to the young men and women of all five armed services: Army, Marine Corps, Navy, Air Force and Coast Guard.

ASYMCA programs, services and events are designed to help the family come together, stay together and have the ability to adjust, bounce back and thrive wherever the services send them — with a particular focus on junior-enlisted men and women, the individuals on the front lines of defending our nation. Programs are offered at low cost and require no dues or membership fees.

Signature programs include: Angels of the Battlefield Awards Gala, Art and Essay Contest, Military Family Month, Operation Hero, Operation Holiday Joy, Operation Kid Comfort, Operation Outdoors, Operation Ride Home, Parent and Me, Teddy’s Child Watch and YMCA/DOD Military Outreach Initiative.

Find ASYMCA locations by visiting

New Mexico Children, Youth and Families Department
1120 Paseo De Peralta
Santa Fe, NM 87501 505-827-7602

The New Mexico Children, Youth and Families Department offers prevention, intervention, rehabilitative and after-care services to New Mexico children and their families. Child care assistance and child care licensing are the department’s responsibility. Its divisions are early childhood, protective and juvenile justice services, all of which strive to make life better for New Mexico residents.

New Mexico Human Services Department
2009 S Pacheco St.
Santa Fe, NM 87505 800-283-4465

The New Mexico Human Services Department aims to reduce the impact of poverty on New Mexicans by providing support services that aid families in breaking the cycle of dependency on public assistance. The department implements state and federal grants and programs in income support, medical assistance, Medicaid, behavioral health care and other public issues. It includes the Child Support Enforcement Division.

Bernalillo County Office of Senior and Social Services
1 Civic Plaza NW
Albuquerque, NM 87107 505-314-0425

Bernalillo County Social Services provides health and quality of life initiatives for Bernalillo County residents to improve economic well-being, education, health and family and community development. The county’s Summer Lunch Program feeds hundreds of children every summer, and the Health Promotion team has led an initiative to reduce smoking and obesity, as well as maintaining anti-bullying and anti-teen-suicide programs in Bernalillo County.

Military OneSource

Military OneSource is your central hub and go-to-place for the military community. Get to know your benefits and prepare for the big stuff — deployments, reintegration, moves, parenthood, retirement and more. Browse by topic or search for that strangely specific question you want to know the answers to. No matter where military life takes you, with Military OneSource you will always be in the loop.

Operation Homefront

Operation Homefront assists military families during difficult financial times by providing food assistance, auto and home repair, vision care, travel and transportation, moving assistance, essential home items, and rent-free transitional housing for wounded veterans and their families.

Helping military families gain long-term stability is a specific concern for Operation Homefront. Homes on the Homefront awards mortgage-free homes, impacting veteran families for generations to come. The caregivers for wounded warriors also need help and that is why Hearts of Valor was formed.

Operation Homefront’s annual gala recognizes extraordinary military kids. The organization also hosts multiple Homefront Celebrations, Star-Spangled Baby Showers, Back-to-School Brigades and Holiday Meals for Military events each year to show appreciation to military spouses.

Visit Operation Homefront online for more information.

United Service Organization

Since 1941, the USO has kept our military men and women connected to their families, home and country no matter where they are or under what conditions they serve. Programs for military families include Couples Seminars: Stronger Families, Comfort Crew for Military Kids, Operation That’s My Dress, United Through Reading, Baby Showers: USO and What to Expect Present Special Delivery and The Sesame Street/USO Experience.

The USO also provides transition services to support Americans’ return to civilian life after completing their military service. For more information, go to

Visit the USO’s website to find a location near you.


Kirtland AFB_2019 Family Resources Pets

Moves are stressful for everyone — including the family pet. Pets can sense stress and a change in routine can be difficult for them. If possible, keep your pets in a quiet, secure area while movers pack up or unload your belongings. Movers will have your door open while they move boxes and furniture, and a pet may slip out the door undetected. Make sure you keep a collar with an ID tag on your pet at all times. Ensure the tag has your current phone number on it. It is also a good idea to microchip your pets. Remember to keep the microchip’s contact information up-to-date. If your pet escapes during any part of your move, you want the animal shelter that scans the chip to be able to contact you.

Your pet may face new outside dangers, like venomous coral snakes and rattlesnakes. Coral snakes have red, yellow and black bands. They are often confused with the milk snake, which is not venomous. A simple rhyme about the two reptile’s coloring can help you tell the difference: “If red touches yellow, it can kill a fellow, but if red touches black, venom it lacks.” Rattlesnakes are generally 2.5 to 4.5 feet long, have triangular-shaped heads and rattle if they feel threatened. So, keep your dog on a short leash outside, and stick to walking in cleared areas.

Animal Services

New Mexico Department of Game & Fish
General Information 888-248-6866
24-hour Depredation Hotline 888-727-4883

The New Mexico Department of Game & Fish’s mission is to provide and maintain an adequate supply of wildlife and fish in New Mexico. The website provides information on hunting and fishing regulations, as well as information on native wildlife species.

Bernalillo County Animal Care Services
1136 Gatewood SW
Albuquerque, NM 87105 505-468-7387

Bernalillo County Animal Care Services provides a variety of services, including low-cost spay and neuter service, investigation of animal neglect and cruelty, enforcement of county and state animal ordinances and laws, removal of animal remains and issuance of permits. For more information on the area’s animal shelter and pet adoption, visit

Pets for Patriots

Pets for Patriots’ vision is to end animal homelessness in the United States while giving our military veterans and their families the greatest “thank you” of all: the extraordinary love of a companion pet. It makes this happen through its nationwide shelter and veterinary networks, military and veteran organizations, and a public that values the lives of both the vulnerable and heroic among us.

To learn more about adopting a pet, visit

Veterinary Services

Veterinary services in Bernalillo County are plentiful; see the Advertiser Directory in this guide to connect with local providers. Begin your search with the New Mexico Veterinary Medical Association website




State of New Mexico

Department of Public Safety

General Information 505-827-9000

The Department of Public Safety’s mission is to protect human life and property in New Mexico. The department includes the New Mexico State Police, the New Mexico Motor Transportation Police, the Law Enforcement Records Bureau, the Law Enforcement Academy and Special Investigations. This department is also the go-to source for information about and permits for carrying a concealed weapon.

Department of HomelandSecurity & Emergency Management

Nonemergency 505-476-9600

The purpose of the Department of Homeland Security & Emergency Management is to help New Mexico residents prepare for emergencies; to mitigate hazards and give help when needed; to prevent attacks; and to coordinate local, state and federal disaster response and recovery. This a primary source of guides for family emergency preparedness.

Bernalillo County

Emergency Management/Homeland Security

Nonemergency 505-468-1306

The Bernalillo County Office of Emergency Management/Homeland Security is responsible for protecting the lives and health of county citizens by planning and coordinating actions for disaster preparation, response and recovery. The office manages the Emergency Operations Center, plans and conducts emergency training and serves as a liaison with state and federal emergency agencies. Visit the office’s website for the county’s emergency operations plan and a handbook on how to prepare for an emergency.

Fire and Rescue

Nonemergency 505-468-1310


Nonemergency 505-798-7000


Fire Department

Nonemergency 505-768-9317

Police Department

Nonemergency 505-242-2677

Rio Rancho

Fire Rescue

Nonemergency 505-891-7226

Police Department

Nonemergency 505-891-7226


Volunteer Fire Department

Nonemergency 505-281-4697

Police Department

Nonemergency 800-742-1144


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