Madigan Healthcare System
Headquartered at Madigan Army Medical Center on Joint Base Lewis- McChord Lewis Main, Madigan is a network of Army medical facilities located throughout Washington and California that serve active-duty service members, their families and retirees. Much like its civilian counterparts, Madigan is a system of health care that provides a wide array of medical services, such as general medical and surgical care, adult and pediatric primary care, a 24-hour emergency room, specialty clinics, clinical services, wellness services, veterinary care and environmental health services. To learn more about Madigan visit www.mamc.amedd.army.mil or “like” Madigan on Facebook at www.facebook.com/ MadiganHealth.
Locations serving enrolled patients in the vicinity of Joint Base Lewis-McChord include:
• Madigan Army Medical Center, JBLM Lewis Main
• Madigan-Puyallup Community Medical Home, Puyallup
• Okubo Family Medicine and Dental Clinic, JBLM Lewis North
• Winder Family Clinic, JBLM Lewis Main
• McChord Medical Clinic, McChord Field
• Madigan Annex, JBLM Lewis Main
While some services at these locations accept walk-in appointments, the majority are accessed through TRICARE by calling the TRICARE Regional Appointment Center (TRAC) at 800-404-4506. To learn more about your TRICARE benefits or to compare your health care options visit www.tricare.mil.
In an emergency dial 911
Madigan’s Emergency Room (ER) is available for medical and traumatic emergencies at all times. The ER is accessible through an entrance on Gardner Loop. Specially trained nurses evaluate each patient on arrival to determine those who require the most urgent attention. The degree of urgency, not arrival time, establishes who will be seen first.
Waiting times range from less than 30 minutes to five hours or more, and typically increase throughout the day. Evaluation takes 15 to 30 minutes; or up to several hours if laboratory tests, X-rays or other special studies are required. Weekends and holidays are especially busy because most other hospital services and outlying clinics are closed.
Urgent CareIf you have an urgent medical need that does not require emergency care, please call the TRICARE Regional Appointment Center at (800) 404-4506 before coming into the Emergency Room. If you are unable to get a same day appointment for your urgent medical need, you will be referred to an Urgent Care Clinic in one of the communities surrounding Joint Base Lewis-McChord for immediate attention.
Pharmacy ServicesMadigan has several pharmacies available on Joint Base Lewis-McChord. These pharmacies are located in Madigan Army Medical Center, on JBLM Lewis Main, JBLM Lewis North and McChord Field. At all locations, when picking up prescriptions you must have a military ID card for all patients 10 years old or older. A photocopy of the patient’s ID card may be used to pick up prescriptions.
Madigan Army Medical Center
The Main Outpatient Pharmacy located in Madigan Army Medical Center’s Medical Mall processes only new prescriptions generated by Madigan providers. Active-duty service members in uniform have priority for picking up prescriptions for themselves and family members. This pharmacy is open from 7 a.m. to 7 p.m. weekdays, and Saturdays from 9 a.m. to 5 p.m.; on Madigan training holidays the pharmacy is open from 8 a.m. to 4:30 p.m.; the pharmacy is closed on Sundays and federal holidays.
Two refill options are also available at Madigan Army Medical Center. Patients may refill prescriptions at the walk-up window adjacent to the Main Outpatient Pharmacy or at the Drive-Though Refill Pickup window. These sites only dispense refills that have been previously requested through the call-in service – (253) 968-2999 or (800) 544-3298 – or through the online prescription refill accessible through Madigan’s homepage at www.mamc.amedd.army.mil. Refill requests must be made at least three days prior to pickup.
The Drive-Through Refill Pickup window, accessible through an entrance on Gardner Loop, is open from 8 a.m. to 5 p.m., weekdays; 8 a.m. to 5:30 p.m. on Madigan training holidays; and closed Saturdays, Sundays and federal holidays.
The refill pick-up window in the Medical Mall across from the Orthopedic Clinic is open from 7 a.m. to 4:30 p.m. on weekdays and closed Saturdays, Sundays and federal holidays.
JBLM Lewis Main
The Nisqually Clinic Pharmacy, (253) 966-8400, provides pharmaceutical care only to patients enrolled at the Nisqually Medical and Dental Clinics. This pharmacy is open from 7:30 a.m. to 4 p.m. weekdays and is closed Saturdays, Sundays, all federal holidays and all Madigan training holidays.
The Mini-Mall Satellite Pharmacy, (253) 966-1106, in the JBLM Lewis Main Post PX Mini-Mall complex, only fills civilian handwritten prescriptions. This pharmacy is open from 9 a.m. to 4:30 p.m. weekdays and is closed Saturdays, Sundays and federal holidays. Active-duty service members in uniform have priority when picking up their own prescriptions.
JBLM Lewis North
The Okubo Clinic Pharmacy, (253) 966-7623, provides pharmaceutical care only to patients enrolled at the Okubo Medical and Dental Clinics. This pharmacy is open from 7:30 a.m. to 4 p.m. weekdays and is closed Saturdays, Sundays, all federal holidays and all Madigan training holidays.
JBLM McChord Field
The McChord Clinic Pharmacy (253) 982-2474, provides pharmaceutical care only to patients enrolled at the McChord Clinic. This pharmacy is open from 7 a.m. to 5 p.m. weekdays and is closed Saturdays, Sundays, all federal holidays and all Madigan training holidays. For refills please call the McChord Call-In Refill Service at (253) 968-6699. Civilian prescription drop-offs may be made between 9 a.m. and 3 p.m.
The Madigan-Puyallup Community Medical Home Pharmacy, (253) 477-5084, provides pharmaceutical care only to patients enrolled at the Madigan-Puyallup Community Medical Home. This pharmacy is open from 9 a.m. to 5 p.m. on weekdays and is closed Saturdays, Sundays and all federal holidays. Civilian prescriptions and refills (walk-up or call-in) are processed between 9 a.m. and 5 p.m. during the clinic’s scheduled hours of operation.
To learn about alternative prescription options including TRICARE network pharmacies or TRICARE Home Delivery visit www. tricare.mil/mybenefit/home/Prescriptions or call (877) 363-1303.
ParkingWhile parking is available at all Madigan health care facilities, patients and visitors are encouraged to arrive early for appointments and visits, because space becomes extremely limited during main operating hours.
Unique Programs & ServicesSince its opening in 1944 as a temporary hospital for war wounded, Madigan has grown to include a full spectrum of specialty and subspecialty services for adult and pediatric patients to include Developmental Pediatrics, Hematology and Oncology, and Radiation Therapy. While the hospital continues to evolve and expand to meet the health care needs of its patients, it has remained committed to providing quality care, top-notch customer service and progressive deployment medicine while promoting a values-based, standards-driven culture.
Secure Messaging Service
Madigan is pleased to offer a new convenient way to connect with your health care team. You can now communicate with clinics online using our Secure Messaging Service. The secure online service allows you to email questions directly to your primary care team, request an appointment, review lab results and submit requests for prescription refills. If you are interested in secure messaging, contact your primary care clinic for more information. Enrollment in this service is optional.
Parents, please note: If you have a child age 13 and Older, you may register them under your account as a dependant, but they should also register themselves under their own private email account. This will allow them to receive specific, condition-associated secure correspondence from their provider in accordance with the Washington State Mature Minor Law (RCW 70.02.130).
Military Adolescent School Based Health Initiative (MASBHI)
In 2012 Madigan announced the official opening of the Military Adolescent School Based Health Initiative (MASBHI). The partnership with the Steilacoom Historic School District No.1 provides adolescent beneficiaries on-campus access to Madigan providers. Team members from the Division of Adolescent Medicine’s patient-centered medical home at Madigan conduct a teen clinic at Pioneer Middle School on Tuesdays and at Steilacoom High School on Thursdays from 8 a.m. to 11:30 a.m. For more information on the program, please call (253) 968-1980.
Behavioral Health Programs
Madigan offers a line of behavioral health services in the Department of Behavioral Health at Madigan Army Medical Center. The Child and Family Assistance Center (CAFAC) is a Madigan program for family-based behavioral health services and is located at Madigan Annex. The School Behavioral Health (SBH) Program provides child and adolescent psychiatrists, psychologists and social workers, who will evaluate and treat military children and provide resilience- based models to students, staff and parents in JBLM schools. Behavioral Health liaisons serve as contacts between brigade commanders and Madigan’s behavioral health resources to help educate and guide commanders in providing the best behavioral health care possible to their Soldiers and family members. For more information on these and other behavioral health services, please call (253) 968-2700.
Exceptional Family Member Program
The Exceptional Family Member Program (EFMP) is a mandatory enrollment program that works with other military and civilian agencies to provide a comprehensive, coordinated and multidisciplinary approach for medical, educational and community support services to families with special needs. Soldiers and Airmen on active-duty enroll in the program when they have a Family member with a physical, emotional, developmental or intellectual disability requiring specialized services so their needs can be considered in the military assignment process. When possible, active-duty service members are assigned to an area where the medical and special education needs of the family member can be met, giving the service member the opportunity to have missions important to the military that meld with their special needs.
Eligible Families enroll in the program through the EFMP office at Madigan Army Medical Center (Room 1-28-17, first floor of the hospital tower). Contact numbers are (253) 968-1370 or (253) 968-0254.
Medical enrollment requires a completed Medical Summary, DD Form 2792.
Educational enrollment requires a completed Educational Summary, DD Form 2792-1.
Enrollments must be updated as conditions change, or at least every three years. Other services at the Madigan EFMP site include enrollment updates, disenrollment, and overseas screenings. Enrollment Forms are avail
able at the Joint Base Lewis-McChord MWR website: www.jblmmwr.com/other_pages/acs/ efmp_how_to_enroll.html
Warrior Transition Unit
In 2007, Madigan activated a Warrior Transition Battalion for wounded, ill and injured Soldiers. Madigan’s Warrior Transition Battalion is one of 29 Warrior Transition Units throughout the Army. The WTB provides medical care, advocacy and leadership to active-duty, Army National Guard and Army Reserve Soldiers who need complex long-term care. The WTB’s primary mission is to assist Soldiers and their Families through their healing and transition back to regular duty or to civilian life. Its innovative programs and comprehensive care continue to evolve to meet the physical, emotional and intellectual needs of the Soldiers.
The WTB also oversees a Community- Based Warrior Transition Unit that allows Guard and Reserve Soldiers to live with their families and to receive local health care in communities not near Army medical facilities. In addition, the WTB shares and partners with the U.S. Department of Veterans Affairs and other governmental agencies to enhance the care of and service to Soldiers and Families at the national and local level.
Madigan is proudly a tobacco-free campus. Being tobacco-free helps our patients, staff and visitors become and stay healthier.