Joint Base Lewis/McChord


Health Care

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In Pierce County

JBLM Health Care in Pierce County

There are many health care services in Pierce County for military, civilians and veterans, though implementation of the Affordable Care Act has changed established insurance options. Visit www.healthcare.gov or www.wahbexchange.org for information on open enrollment for health care coverage under the national Affordable Care Act. Washington Healthplanfinder has a network of customer support in the state to help walk applicants through the maze of choices. Applicants can receive assistance online, over the phone or in person. For more information on enrollment support, visit www.wahbexchange.org/new-customers/application-quick-tips/customer-support-network.

See the Advertiser Directory in this guide to connect with local hospitals and medical centers, health care centers and health care providers.

COMMUNITY HEALTH CARE CLINICS AND RESOURCES

A community health center or clinic is customarily the place to go for those who have no health insurance or have limited income or ability to pay medical fees. Such clinics accept most insurance and provide affordable, comprehensive health care by well-trained, professional staff. They also serve those who are uninsured and underinsured, and most are open to making sliding scale payment arrangements based on income and family size.

For a list of community health centers in Pierce County, visit the Community Health Care website at www.commhealth.org.

DENTAL CARE

The Washington State Dental Association website, www.wsda.org, is a useful place to start in finding a dentist. Select “Find a Dentist” under the “Public” drop-down menu. You can also seek referrals from people you know who’ve had dental care in the area.

Consider the following to find the best dentist for your needs.

  • Are the office hours convenient for your schedule?
  • Is the dental office close to your home or office?
  • How are dental emergencies handled?
  • Does the office appear to be clean and well organized?
  • Is the staff helpful and friendly?
  • What are the financial policies and how is insurance handled?

A good relationship with your dentist is essential to good oral health care. So take your time and choose one that you and your family feel comfortable with.

The Washington State Department of Health can give you tips for oral health and low-cost dental care. Visit its oral health website at www.doh.wa.gov/YouandYourFamily/OralHealth.

FINDING A LOCAL DOCTOR

The best rule in finding a health care provider in a new location is the sooner, the better. Before arriving at your new assignment, check the Washington State Medical Association’s online directory at https://wsma.org. Select “Find a Physician” from the “For Patients and Physicians” drop-down menu. You can browse for a provider by specialty or by location. That should give you an idea of local medical practitioners as well as where you might need to go for specialized care.

Personal referrals from friends or other medical personnel can add to your options. Building trust with a health care provider takes time, so don’t wait until a family member is ill to find a doctor, nurse practitioner or other health care provider.

Keep in mind the following tips and questions as you look for a health care provider.

  • Visit the American Medical Association’s website at www.ama-assn.org for patient health care resources.
  • Ask health insurance plans and medical offices for information on their doctors’ training and experience.
  • Has the doctor completed several years of training in a specialty and passed an exam? Check out the American Board of Medical Specialties at www.abms.org, call 866-275-2267 or write to the ABMS, 353 N. Clark St., Suite 1400, Chicago, IL 60654.
  • Has anyone registered a complaint or taken disciplinary action against the doctor? To find out, check out the Washington State Department of Health’s provider credential search at https://fortress.wa.gov/doh/providercredentialsearch or call 360-236-4700.

Call the doctor’s office and ask for an appointment. Most doctors will take time to meet potential patients, but you should expect a nominal fee for the use of his or her time.

When you meet a doctor and the staff for the first time, consider the following: When scheduling the appointment, was the receptionist friendly, prompt and professional? Did he or she take time to answer your questions? Were you left on hold too long? Did the receptionist seem knowledgeable about the workings of the office? When you arrived, were you greeted promptly? Was the reception area clean and comfortable? Was the staff friendly and willing to answer your questions? Did you have to wait long in the exam room before the doctor arrived? Was the exam room orderly and clean, with a chair for a family member to sit in? When the doctor arrived and introduced himself or herself, was it with a smile? Did the doctor seem rushed or tired? Did you get a good first impression? Did you feel comfortable revealing personal information? During the consultation, did nurses or assistants pop in and out? Did the doctor leave the room during your conversation? Did the doctor seem caring, compassionate and sympathetic to your concerns? Did the doctor rush through the meeting? Did the doctor seem relaxed? Did you feel as though you were the only patient the doctor had to see that day?

Treat finding a doctor as seriously as looking for a new job or a new home. Depending on the length of time you will be in the area, this relationship is a long-term commitment, and you want to be comfortable with the person who will see you while you are most vulnerable.

For Veterans

JBLM Health Care For Veterans

Veterans in Pierce County are served within Veterans Integrated Service Network 20 — the Northwest Network, with the nearest major medical center in Tacoma, less than 15 minutes from Joint Base Lewis-McChord. VISN 20 serves the states of Alaska, Washington, Oregon, Idaho and one county each in California and Montana. VISN 20’s network of health care facilities is comprised of eight parent facilities that include two tertiary care hospitals and three other acute care inpatient facilities, 51 additional outpatient clinics and three mobile medical units. Other services include community living centers, domiciliaries and 17 readjustment counseling centers. The closest community outpatient clinic is in Federal Way, Washington.

VA Puget Sound Health Care System

American Lake Division

9600 Veterans Drive
Tacoma, WA 98493
253-582-8440
www.pugetsound.va.gov

Since 1923, the VA Puget Sound Health Care System has distinguished itself as a leader in teaching, research and patient care while earning prestigious recognition as part of the largest health care network in the country. The system serves the health care needs of more than 80,000 veterans living in the Pacific Northwest. Two divisions (one in Seattle and one in Tacoma) provide a broad spectrum of inpatient and outpatient health care services, ranging from primary care to specialty and rehabilitative care.

The following is a list of community-based outpatient clinics and vet centers near Joint Base Lewis-McChord. For a full list of clinics and other facilities, go to www.pugetsound.va.gov.

Bremerton CBOC

925 Adele Ave.
Bremerton, WA 98312
360-473-0340

Federal Way CBOC

34617 11th Place S, Suite 301
Federal Way, WA 98003
253-336-4142

Federal Way Vet Center

32020 32nd Ave. S, Suite 110
Federal Way, WA 98001
253-838-3090

Tacoma Vet Center

4916 Center St., Suite E
Tacoma, WA 98409
253-565-7038

Washington State Department of Veterans Affairs

1102 Quince St. SE
Olympia, WA 98504
800-562-2308
VA Suicide Hotline 800-273-8255
www.dva.wa.gov

The Department of Veterans Affairs improves the quality of life for Washington’s veterans, military and their families by increasing awareness and access to appropriate federal, state and local resources. Veterans within the state can receive health care from a variety of facilities including five medical centers, 10 community clinics and four veterans’ homes. Combat veterans who were discharged or released from active service on or after Jan. 28, 2003, are eligible to enroll for enhanced care in the VA health care system for five years from their date of discharge or release. The enrollment period begins on the discharge or separation date of the service member from active-duty service, or in the case of multiple call-ups, the most recent discharge date. Veterans, including activated reservists and National Guard members, are eligible if they served on active duty in combat after Nov. 11, 1998, and have been discharged under other than dishonorable conditions. Go to www.va.gov/healthbenefits/apply/returning_servicemembers.asp.

There are several VA service officers in Pierce County who help navigate the maze of VA services and programs. For a full list of VA resources, locations and hours of operation in Pierce County, visit www.dva.wa.gov/state-county-federal-contacts.

Joint Base Lewis-McChord Service Officer

8271 2nd Division Drive, Room 115
Joint Base Lewis-McChord, WA 98433
253-967-6145

Hospitals/Medical Centers

JBLM Health Care Hospitals Medical Centers - Stock Photo

Because emergencies don’t announce themselves, it’s prudent to know where to go when they happen. Saving minutes in a crisis can mean saving a life. Knowing what services are available, and where, can make all the difference. In life-threatening situations, call 911 immediately and follow dispatcher instructions.

Allenmore Hospital & Medical Center

1901 S. Union Ave.
Tacoma, WA 98405
253-459-6633
www.multicare.org/allenmore-hospital

Good Samaritan Hospital

401 15th Ave. SE
Puyallup, WA 98372
253-697-4000
www.multicare.org/good-samaritan-hospital

Madigan Army Medical Center

9040 Jackson Ave.
Tacoma, WA 98431
253-968-1110
www.mamc.amedd.army.mil

Mary Bridge Children’s Hospital

317 Martin Luther King Jr. Way
Tacoma, WA 98403
253-403-1400
www.marybridge.org

St. Anthony Hospital

11567 Canterwood Blvd. NW
Gig Harbor, WA 98332
253-530-2000
www.chifranciscan.org/St-Anthony-Hospital

St. Clare Hospital

11315 Bridgeport Way SW
Lakewood, WA 98499
253-985-1711
www.chifranciscan.org/St-Clare-Hospital

St. Francis Hospital

34515 Ninth Ave. S
Federal Way, WA 98003
253-944-8100
www.chifranciscan.org/St-Francis-Hospital

St. Joseph Medical Center

1717 S. J St.
Tacoma, WA 98405
253-426-4101
www.chifranciscan.org/St-Joseph-Medical-Center

Tacoma General Hospital

315 Martin Luther King Jr. Way
Tacoma, WA 98405
253-403-1000
www.multicare.org/tacoma-general-hospital

Public Health Care

JBLM Health Care Public Health Care

Washington State Department of Health

Customer service 800-525-0127
www.doh.wa.gov

The Washington State Department of Health helps prevent illness and injury, promotes healthy places to live and work, provides information to help people make good health decisions and ensures the state is prepared for emergencies. Washington state’s public health system includes 35 local public health departments and local health districts, the state board of health, tribal governments and other partners.

Its website has information on health topics and local health units offer a variety of services, including family planning, immunizations, STD counseling and testing, WIC and nutrition services, women’s health services and more. Services vary by location. For information on local health units, visit the department of health’s website and select a topic under the “You and Your Family” drop-down menu. A listing of the Tacoma-Pierce County Health Department follows.

Tacoma-Pierce County Health Department

3629 S. D St.
Tacoma, WA 98418
253-798-6500
www.tpchd.org

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