Chapter 15: Naval Health Clinic Hawaii

Quarterdeck 473-1880, ext. 2210
Mailing Address:
Commanding Officer
Naval Health Clinic Hawaii
480 Central Ave.
JBPHH, HI 96860-4908
Website: www.med.navy.mil/sites/nhch 

E Komo Mai (Welcome) to Naval Health Clinic Hawaii (NHCH) where your health and readiness are our focus. NHCH is comprised of two large clinics, Makalapa at Joint Base Pearl Harbor-Hickam (JBPHH) and Kaneohe Bay at Marine Corps Base Hawaii.

Other smaller clinics are located at Camp H.M. Smith, Wahiawa, and Barking Sands on the island of Kauai. Of note, the headquarters for NHCH is not co-located with the clinics, but resides in Bldg. 1750 at 480 Central Ave. adjacent to the Pearl Harbor Naval Shipyard. Preventive Medicine, Industrial Hygiene and Occupational Health Services are provided at this site, which is also known as the Shipyard Clinic.

NHCH serves active-duty personnel, their family members and retirees. Services provided include family medicine, pediatrics, obstetrics/gynecology, immunizations, comprehensive dental care, dermatology, optometry, preventive medicine, physical therapy, chiropractics, mental health care, deployment health, aviation medicine, undersea medicine and a 24-hour primary care manager. Ancillary services include pharmacy, radiology and laboratory. NHCH also provides occupational health services to civilian employees.

Enrolling to Naval
Health Clinic Hawaii
Medical care at NHCH begins with the Tricare Service Centers (TSC), where active- duty members, family members and retired beneficiaries begin their check-in process to enroll to NHCH for care. Staff will assist with Tricare enrollment, Primary Care Manager (PCM) assignment, registration into CHCS/AHLTA and Medical Record updates. Active-duty members will also be directed to complete the Periodic Health Assessment (PHA), part of the Individual Medical Readiness process. Staff to include health benefits advisors are available to answer Tricare and enrollment questions.

During the check-in process, information about several resources, including Tricare Dental, Tricare Online, Exceptional Family Member Program and Advance Directives are provided.

Please bring ID cards, social security numbers (for all enrolling), medical records, dental records (active duty only) and immunization records when you check in. A Request for Medical/Dental Records, DD Form 877, will facilitate this process if completed prior to moving to Hawaii. This form is available from your current military treatment facility (MTF) Medical Records Department. If you do not have your medical record, medical records will request it to be sent from your last provider. You can still complete the check-in process. If you have never had a military health care system medical record, we will make one for you. For further information about the check-in process, please call the Health Benefits Advisor.

TSC
A walk-in service center for information and assistance with your Tricare contract such as enrollment, benefits, claims and authorizations.

TSC Hours of Operation: Beneficiaries are requested to check in no later than 3 p.m.
Makalapa Clinic (Bldg. 1504): Weekdays 7:30 a.m.-4:30 p.m.
Kaneohe Bay BHC (Bldg. 3089): Weekdays 7:30 a.m.-4 p.m.
TriWest: (888) 874-9378

Health Benefits Advisor
NHCH Health Benefits Advisor (HBA) is located at Makalapa Clinic (Bldg. 1504), phone (808) 473-2444, ext. 509, weekdays 8 a.m.-4 p.m.

The HBA provides information and assistance to active-duty members, retirees, and family members regarding various programs and services, including:

Tricare
Tricare Dental Insurance
Basic questions regarding Medicare
& Tricare For Life
Routine NHCH operations
Assists with civilian medical claim problems
Referral process
Assists with DEERS issues/problems
Provides Tricare briefings
To locate a HBA: www.tricare.mil/bcacdcao 

Tricare Prime at NHCH
Choosing to enroll in Tricare Prime at NHCH guarantees certain benefits, including: timely and priority access to care, coverage away from home, preventive medical services, a Primary Care Manager (PCM) to coordinate your health care, direct communication with your PCM via NHCH Online (powered by RelayHealth), appointment scheduling via NHCH Central Appointments, sports physicals for children and adolescents, access to online PCM appointments with Tricare Online.

Exceptional Family
Member Program (EFMP)
The Exceptional Family Member Program (EFMP) identifies and documents the special medical, behavioral health and/or educational needs of family members to ensure that those needs are considered during the assignment process. Enrollment in EFMP is mandatory for all family members of active-duty service members with needs requiring specialized services. NHCH EFMP Coordinator is located at the Joint Patient Liaison Office, Tripler Army Medical Center, Wing B, Room 1B101. Telephone: 433-9644, weekdays, 7:30 a.m.-4 p.m.

Tricare Dental Program
Information on the Tricare Dental Program may be obtained directly from Metropolitan Life (MetLife) Insurance Company by visiting their website https://employeedental.metlife.com/dental/public/EmpEntry.do or by calling (855) 638-8371. The Tricare Family Member Dental Plan is a dental insurance plan for family members of active-duty military to receive dental care with civilian dentists. All family member dental care is provided within the civilian community.

To ensure your family members’ dental needs are met, we encourage active-duty military to enroll them into the Tricare Family Member Dental Plan (TFMDP). This will avoid costly dental bills. For more information, see your Health Benefits Advisor Office, or contact the MetLife office at https://employeedental.metlife.com/dental/public/EmpEntry.do or call (855) 638-8371. Military retirees may call (888) 838-8737 to enroll in Tricare Retiree Dental Plan or view/enroll at www.trdp.org.

Central Appointments/General Information/Makalapa Clinic Urgent Care Walk-in Clinic
Medical Central Appointments for Makalapa Clinic, Wahiawa and Kaneohe Bay BHC
Telephone 473-0247, ext. 21
Hours: Weekdays, 6 a.m.-4 p.m.; Sat., 7-11 a.m.; Sun. and holidays, closed
Medical Appointments for Camp Smith BHC
Telephone 477-2600, ext. 1
Hours: Weekdays, 7 a.m.-4 p.m.; Sat., Sun. and holidays, closed
Request a medical appointment through NHCH Online (powered by RelayHealth) -secure email messaging with your Medical Home Port (MHP) Team
Log on to www.med.navy.mil/sites/nhch , click on the Medical Home Port Tab
Make a medical appointment online using Tricare Online
Log on to www.tricareonline.com  (available 24 hours a day, seven days a week)
After-hours Provider Advice Line
If you need to speak with a medical provider anytime the clinics are closed, simply call
473-0247, ext. 3 and you will be connected to an answering service who will contact the on-call provider. The provider will be able to help you decide how to treat an illness after hours or whether you should go the Emergency Room. Please note the provider has no access to labs, X-rays, appointments or medical records.

Makalapa Clinic (JBPHH)
Urgent Care Walk-in Clinic
Offers NHCH Tricare Prime beneficiaries the convenience of being treated for an acute, non-emergent medical illness or injury on Saturdays during the times listed below without having to call for an appointment.

Urgent Care Walk-in Clinic hours are: Sat., 8-11 a.m. and 1-3 p.m.

What’s Urgent Care? Urgent care services are medically necessary services which are required for an illness or injury that would not result in further disability or death if not treated immediately, but require professional attention and have the potential to develop such a threat if treatment is delayed longer than 24 hours. An urgent care condition could be a sprain, sore throat or rising temperature. Urgent care services are provided by Physicians, Physician Assistants and/or Nurse Practitioners.

Emergency Services
Dial 911 or report to Tripler Army Medical Center Emergency Department.

For life-threatening emergencies, report to nearest Emergency Department.

What’s an Emergency? Tricare defines an emergency as a medical, maternity or psychiatric condition that would lead a “prudent lay person” to believe that a serious medical condition exists, or that the absence of immediate medical attention would result in a threat to life, limb or sight, and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering. For emergencies, such as profuse bleedings, unconsciousness, chest pain and obviously broken bones, dial 911, go to Tripler Army Medical Center or the nearest emergency room.

Departments (in alphabetical order)
Case Management/Referrals
Telephone 474-4242, ext. 710
Hours: Weekdays, 8 a.m.-4 p.m.

While Naval Health Clinic Hawaii strives to provide you with all of your health care needs, occasionally you may need to be referred to another medical facility. While in Hawaii these services are coordinated through TriWest and the Hawaii Referral Center. You may visit www.TriWest.com to review all of your Beneficiary Services.

Dental Appointments (Active-Duty Only)
Makalapa Clinic 473-1880, ext. 3204/3205 Hours: Weekdays, 7 a.m.-4 p.m.

Camp Smith BHC 477-2600, ext. 2
Hours: Weekdays, 7 a.m.-4 p.m.

Wahiawa BHC 653-5475
Hours: Weekdays, 7 a.m.-3:15 p.m.
After-hours Dental Emergencies 864-4705

21st Dental Company, MCBH
(Active-Duty Only) 257-3100, ext. 1
Hours: Weekdays, 7 a.m.-2 p.m.
Flu Hotline 433-1FLU

Immunizations Clinics Hours
Makalapa Clinic (JBPHH)
473-1880, ext. 2323
Hours: Weekdays, 7:30 a.m.-4:30 p.m.; closed the 1st Thu. of the month from 11:45 a.m.-
2 p.m. for training (no PPD test on Thu.)

Yellow Fever Administration: Thu., 7:30 a.m. (Walk-in Only, need a min. of three people)

Allergy Shots: Mon. and Wed., 1-3 p.m. and Fri., 7:30-9 a.m. (Walk-in Only)

Kaneohe Bay BHC
(MCB Hawaii) 257-3365, ext. 103
Hours: Mon., Tue., Wed. and Fri., 7:30-
11:30 a.m. and 1-3:30 p.m.; Thu., 7:30-11:30 a.m. and 1-2 p.m. (Note: No PPD test on Thu.)

Yellow Fever Administration:
Hours: Fri., 8:30-9:30 a.m. (with appt.)
Allergy Shots:
Hours: Mon., Wed. and Fri., 1-3 p.m. and Tue. and Thu., 9-11 a.m. (Walk-in Only)

Preventive Medicine Active Duty and DoD Civilian Immunizations Clinic (Bldg. 1750) (located at 480 Central Avenue, Pearl Harbor)
474-0625, ext. 371
Hours: Mon.-Thu., 7:30-11 a.m. and 1-3 p.m. (no PPD test on Thu.) and Fri., 7:30-11 a.m.; Small Pox/Anthrax Clinic, Mon.-Thu., 7:30-11 a.m. and 1-3 p.m. and Fri., 7:30-11 a.m.

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory
Makalapa Clinic 473-1880, ext. 2249
Hours: Weekdays, 7:30 a.m.-5 p.m., Sat.,
8 a.m.-4 p.m., Sun. and federal holidays, closed

Kaneohe BHC 257-3365 , ext. 108
Hours: Mon. and Wed. thru Fri., 7:30 a.m.-4:30 p.m., Tue., 7:30 a.m.-5 p.m., Sat., Sun. and federal holidays, closed

Mental Health
Telephone 473-0650, ext. 325
Hours: Weekdays, 7:30 a.m.-4 p.m.

Pharmacy
Phone-in Refill Line 433-6962

Makalapa Clinic 473-1880, ext. 2229
Hours: Weekdays, 7:30 a.m.-5:30 p.m.; Sat.,
8 a.m.-4 p.m.; Sun. and select federal holidays, closed
Kaneohe Bay BHC 257-3365, ext. 107
Hours: Weekdays, 7:30 a.m.-5 p.m.; closed Sat., Sun. and federal holidays.

Visit www.med.navy.mil/sites/nhch/Patients/Pages/pharmacy.aspx  for information on ordering refills on the Internet.

Physical Therapy/SMART Center Appointments

Makalapa Annex 473-2444, ext. 543
Hours: Weekdays, 7 a.m.-4 p.m.

Marine Corps Base Hawaii
(MCBH) 257-8708
Hours: Weekdays, 7 a.m.-4 p.m.

Radiology
Makalapa Clinic 473-1880, ext. 2200
Hours: Weekdays, 7:30 a.m.-5 p.m.; Sat., 8 a.m.-4 p.m.; Sun. and select federal holidays, closed

X-ray, ultrasound and mammogram services are provided. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Self-request Mammograms: women over the age of 40 can self-request their own mammogram without referral as long as they provide their primary care manager’s (PCM) name. Mammogram appointments are available weekdays 8 a.m.-2:30 p.m.

Kaneohe Bay BHC 257-3365, ext. 292
Hours: Mon. and Wed. thru Fri., 7:30 a.m.-4:30 p.m., Tue., 7:30 a.m.-5 p.m., Sat., Sun. and federal holidays, closed

Services: Only X-ray services are provided. Ultrasound and mammogram services are provided at Makalapa Clinic. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Substance Abuse and
Rehabilitation Program (SARP)
Telephone 473-0650, ext. 221
Hours: Weekdays, 7:30 a.m.-4 p.m.

Naval Health Clinic Hawaii
Military Treatment Facilities
Makalapa Clinic
Telephone 473-1880
Located on Joint Base Pearl Harbor-Hickam just inside the Makalapa Gate, Bldg. 1407, 1253 Makalapa Road.

Services provided include Family Medicine, Pediatrics, Dermatology (AD only), Gynecology, Immunizations, Laboratory, Optometry, Pharmacy, Preventive Medicine, Radiology and Comprehensive Dental Care (AD only), Physical Therapy, Sports Medicine, Deployment Health, Mental Health and Substance Abuse and Rehabilitation Program.

Medical Clinic Hours
Hours: Weekdays, 7:30 a.m.-5 p.m.; Sat, 8 a.m.-
4 p.m.; Sun. and holidays, closed

Dental Clinic Hours
Hours: Weekdays, 7 a.m.-4 p.m.

Kaneohe Bay Branch Health Clinic
Telephone 257-3365
Marine Corps Base Hawaii (MCBH), Bldg. 3089, off D Street.
Hours: Weekdays, 7:30 a.m.-4 p.m.; Sat., Sun. and holidays, closed.

On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in for NHCH enrolled beneficiaries.
Services provided include Family Medicine, Pediatrics, Optometry, Pharmacy, Laboratory, Radiology, Aviation Medicine, Mental Health and Deployment Health. Dermatology (AD only), Gynecology, Preventive Medicine and Occupational Health Services are provided on a limited basis.

Camp Smith Branch Health Clinic (Active Duty Only)
Medical Appointments 477-2600, ext. 1
Camp H.M. Smith inside the MARFORPAC Bldg. 3B, 1st Floor
Hours: Weekdays, 7 a.m.-4 p.m.; Sat., Sun. and holidays, closed. On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Wahiawa Branch Health Clinic (Active Duty Only)
Telephone 653-1400
NCTAMS PAC, in Bldg. 22, 500 Center Drive
Hours: Weekdays, 7 a.m.-4 p.m.; Sat., Sun. and holidays, closed. On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

PMRF Branch Health Clinic (Kauai) (Active Duty Only)
Telephone 335-4203
Active duty can walk in, no appointment needed.
Hours: Mon., Wed., Fri., 7:30 a.m.-4 p.m.

Services provided: Occupational Health for active-duty and civil service (quarterly) dental (quarterly) and Industrial Hygiene (annual survey)

Shipyard Clinic (Occupational Health)
Medical Appointments 474-0625/471-8066
Civilian Appointments ext. 349
Military Appointments ext. 359/352
Located in NHCH Headquarters, Bldg. 1750, 480 Central Drive
Hours: Weekdays, 7 a.m.-3:30 p.m.; Sat., Sun. and holidays, closed. On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Services provided: Occupational Health, Audiology, Preventive Medicine, Industrial Hygiene, Radiation Health, Laboratory, X-ray and Immunizations