Chapter 2: How to Receive Healthcare in Hawaii

Registering for Healthcare
When active-duty military members arrive in Hawaii, their personnel office will ensure that they in-process through their service's Military Treatment Facility (MTF) and learn about their TRICARE Healthcare System options.

TRICARE Prime, the military's managed care option, is available at Tripler Army Medical Center, Schofield Barracks Health Clinic, Marine Corps Base Kaneohe Clinic, the Navy's Makalapa Clinic, the Coast Guard's Sand Island Clinic and the Air Force's Hickam Clinic.

Each MTF conducts orientation sessions at their enrollment sites to explain TRICARE Prime. Spouses are encouraged to attend the orientation with active-duty service members. You and your family are assigned a Primary Care Manager (PCM) at a clinic that will manage your healthcare. For more information about TRICARE in the Pacific, please call (888) TRIWEST, (874-9378) or visit your nearest TRICARE Service Center.

Military OneSource:
24/7 Customer Service
http://www.militaryonesource.com
Military OneSource is a website on which you can find a variety of links to other websites useful for military members and their families about all aspects of military life. It also has a link to counseling services are designed to provide service help with short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues and parenting-skills issues. To gain entry to the website, you can use "army" as the user name and "onesource" as a password the first time you visit the website. Thereafter, you can create your own user name and password to use this site.

DEERS - Defense Enrollment
Eligibility Reporting System
Shafter Flats, Bldg. 1507
(Army) 438-1757
Shafter Flats Army
Reserve Center 438-1600 ext. 3195
Hickam AFB (Air Force) 449-8620
MCB Hawaii (Kaneohe Bay)
(Marine Corps) 257-8861
Naval Station
Pearl Harbor (Navy) 471-2405
Schofield Barracks (Army) 655-4104
Tripler AMC (Army) 433-9166
Website address provides locations where DEERS enrollment can be initiated or changed, http://www.dmdc.osd.mil/rsl/owa/home. Soldiers are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) when they enter active duty. For family members to be enrolled, however, their military sponsors must verify their family relationships by presenting legal documents (marriage certificates, birth certificates or adoption papers, etc.) to their local military personnel office. If this is not done, family members may be denied health benefits other than emergency care. Newly born infants should be enrolled in DEERS as soon as possible after birth.

Military Personnel Information
Adult Medicine Clinic/Military Sick Call
Adult Medicine Clinic 433-6641/2
3rd Floor, H Wing, next to Emergency entrance
Hours: Weekdays, 7 to 8 am, 5 to 6 pm
Sees:
All active-duty Soldiers assigned to the Adult Medicine Clinic, and
TDY and reserve Soldiers with SSNs ending in an odd number Military sick call is on a walk-in basis on weekdays, for those members empanelled to the clinic with acute or urgent needs. For more information, please call 433-9237 weekdays, from 8 am to 8 pm.

Family Medicine Clinic 433-3300
1st Floor, D Wing
Hours: Weekdays, 7:15 to 7:45 am
To receive medical care at Tripler, reserve and TDY Soldiers should have orders in hand. If the TDY or reserve service member's assignment exceeds 30 days, the service member should report to Tripler's Managed Care Office to be assigned to a clinic/Primary Care Manager (PCM). Sick call is for acute medical illnesses/injuries that might prevent military members from performing their assigned duties. They should call for acute care appointments to be referred to sick call when their medical conditions and work schedules permit. They should report in duty uniform and have a DD Form 689 (sick call slip) from the unit.

Military Liaison Offices
1st Floor, B Wing, across from Dining Facility
Hours: Weekdays, 7:30 am to 4 pm
Dial Hawaii area code "808" if calling from outside Hawaii
Air Force 433-6775
Army 433-6611
Marine Corps 433-6614
Navy 433-6611
Patients who are members of the Armed Services other than the U.S. Army may obtain assistance through their respective liaison offices.