Chapter 16: Joint Base Pearl Harbor-Hickam

General Information
The William R. Schick Clinic, which was named in memory of 1st Lt. (Dr.) William R. Schick, the first Army Air Corps physician killed in action during World War II, was established in 1941. The clinic, which has the distinction of being the most historic military treatment facility in the Air Force’s inventory, cared for hundreds of wounded during and following the Japanese air attack on Dec. 7, 1941. Since then, quality healthcare has remained at the forefront as major modifications have been made to the services provided and the facility itself.

Today the clinic houses the 15th Medical Group, which includes the 15th Aerospace Medicine Squadron, the 15th Medical Support Squadron and 15th Medical Operations Squadron. The clinic provides well-rounded outpatient primary care and limited specialty care services to the Airmen assigned to Joint Base Pearl Harbor-Hickam, their families and a small retirement population.

Address
15th Medical Group
755 Scott Circle
Hickam AFB, HI 96853
Clinic Hours
Mon. through Fri., 7:30 a.m. to 4:30 p.m.
Clinic Closures: Weekends, federal holidays, PACAF family days and the third Thursday of each month.

Emergency Care
The 15th MDG does not provide emergency services. Patients needing emergency care should call 911 or go to the nearest emergency room.
Primary Care
Family Health Clinic
Telephone 448-6100
Bldg. 559, 1st floor, C Wing

Services Provided: Primary medical care for enrolled active-duty members, their families, military retirees and their eligible family members.

Pediatrics Clinic
Telephone 448-6282
Bldg. 559, 1st floor, A Wing

Services Provided: Primary medical care for enrolled children 18 years and younger.

Flight Medicine Clinic
Telephone 448-6140
Bldg. 559, 2nd floor, C Wing
Active-Duty Sick Call: Daily, 8-9 a.m. and 1-2 p.m.

Services Provided: Primary medical care for enrolled aviators requiring special flight status management and their families.

Dental Clinic
Telephone 448-6371
Bldg. 559, 3rd floor, A Wing
Hours: Daily, 7:30 a.m.-4:30 p.m.

Services Provided: Dental care for enrolled active-duty Airmen only.

Additional Information:

How do dependents receive dental care?

Family members of active-duty uniformed services personnel are encouraged to enroll with Metropolitan Life Insurance Company, Inc. (MetLife), which was selected by the Department of Defense to offer the Tricare Dental Program. Additional information can be found at https://mybenefits.metlife.com/tricare or by calling (855) 638-8371.

Specialty Clinics
Allergy/Immunizations Clinic
Telephone 448-6273
Bldg. 559, 1st floor, C Wing

Services Provided:
Immunological care for enrolled active-duty members, their families, military retirees and their eligible family members.
Manages enrolled allergy patients.

Human Performance
and Rehabilitation Center
Telephone 448-6170
Bldg. 1113

Services Provide:
Physical Therapy
Nutritional Medicine
Mental Health Clinic
Telephone 448-6377
Bldg. 554

Services Provided:
Mental Health
Exceptional Family Member Program
Alcohol and Drug Abuse Prevention Treatment
Optometry Clinic
Telephone 448-6160
Bldg. 559, 2nd floor, C Wing

Services Provided: Optometric care for enrolled active-duty members, their families, military retirees and their eligible family members.

Public Health Clinic
Telephone 448-6732
Bldg. 559, 1st floor, B Wing

Services Provided:
Pre/Post-deployment services
Profiles
Physical Health Assessments
Communicable disease counseling
Audiograms
Occupational health
Traveler’s health
Women’s Health Clinic
Telephone 448-6171
Bldg. 559, 1st floor, C Wing

Services Provided:
Wellness care for enrolled active-duty members, their families, military retirees and their eligible family members.

Support Services
Laboratory
Telephone 448-6709
Bldg. 559, 2nd floor, A Wing

Services Provided: Laboratory services for enrolled active-duty members, their families, military retirees and their eligible family members.

Medical Records
Telephone 448-6130
Bldg. 559, 1st floor, C Wing

Services Provided: Medical records tracking/maintenance & copies.

Patient Advocate
Telephone 448-6335
Bldg. 559, 1st floor, A Wing

Services Provided: The Patient Advocate provides Hickam’s population a forum in which positive and negative concerns can be addressed in a confidential matter.

Pharmacy
Telephone 448-6261
Bldg. 559, 1st floor, A Wing

Services Provided: Pharmacological services for all DoD card holders

Additional Information:
What do I do if I need medication refills?

If you have not received medications at Hickam, call 448-6000 to schedule an appointment with your PCM or leave a consult. If you have been seen, but are out of refills, call 448-6000 to schedule an appt with your PCM. Most likely, you are due for follow-up. If you have refills left on your meds, call the pharmacy refill line: 448-6241 and follow the prompts. You will need to know your prescription number. NOTE: If you call central appointments for refills, please know the name and dosage of your medication. Our clerks are unable to accommodate your request without this information.

Radiology
Telephone 448-6168
Bldg. 559, 2nd floor, A Wing

Services Provided: Radiological services for enrolled active-duty members, their families, military retirees and eligible family members.

Tricare
Telephone 448-6120
Bldg. 559, 1st floor, A Wing

Services Provided:
Beneficiary counseling
Referral Management support
TriWest Service Center
Telephone (888) TRIWEST (874-9378)
Bldg. 559, 1st floor, A Wing
Hours: Daily, 7:30 a.m.-noon and 1-4:30 p.m.
Services Provided:
Provides information
Assists with Tricare Prime enrollments, Primary Care Manager selection, and assignment changes.
Updates home address and phone numbers in the Tricare system.

How to see your Primary Care Manager (PCM)
Contact the Hickam Clinic appointment line at (808) 448-6000 to make an appointment with your PCM. There are multiple types of appointments that you can access. Below is a list of them and the timeline that you can expect for each category of appointment.

NOTE: There are no emergency services at the Hickam Clinic. Dial 911 or go to the closest emergency room for instances of possible loss of life, limb or eyesight.

ACUTE appointment type is designed for scheduling appointments for beneficiaries who have a need for non-emergent, urgent care that requires treatment within 24 hours.

ROUTINE appointment type is designated for patients who require an office visit with their PCM or Mental Health Provider for a new health care problem that is not considered urgent. You should be offered access to this appointment type within seven days.

SPECIALTY appointment type is designated for an initial consult or referral appointment to a specialist or an initial self referral for specialty care by a patient to a specialist. Access should be offered within 28 days.

WELLNESS appointment type is designated for patients who require preventive, health maintenance care (e.g., physical examinations, periodic examinations, check-ups, screenings, etc.). Access to this appointment type is within 28 days.
NOTE: All services, with the exception of pharmacy, are restricted to members enrolled to the 15th MDG. Enrollment queries should be referred to the Tricare section. 15 MDG personnel strive to provide world-class, patient-centered medical care to America’s heroes and their families in the Pacific and abroad. Our goal is to deliver the ultimate healthcare experience. We hope you enjoy the time you spend with us.

Aloha!