Chapter 14: Naval Health Clinic Hawaii

Quarterdeck 473-1880, ext. 2210
Mailing Address:
Commanding Officer
Naval Health Clinic Hawaii
480 Central Ave.
JBPHH, HI 96860-4908
Website: http://www.med.navy.mil/sites/nhch
E Komo Mai (Welcome) to Naval Health Clinic Hawaii (NHCH) where your health and readiness are our focus. NHCH is comprised of two large clinics, Makalapa at Joint Base Pearl Harbor-Hickam (JBPHH) and Kaneohe Bay at Marine Corps Base Hawaii. Other smaller clinics are located at Camp H.M. Smith, Wahiawa, and Barking Sands on the island of Kauai. Of note, the headquarters for NHCH is not co-located with the clinics, but resides in Bldg. 1750 at 480 Central Ave. adjacent to the Pearl Harbor Naval Shipyard. Preventive Medicine, Industrial Hygiene and Occupational Health Services are provided at this site, which is also known as the Shipyard Clinic

. NHCH serves active duty personnel, their family members and retirees. Services provided include family medicine, pediatrics, obstetrics/gynecology, immunizations, comprehensive dental care, dermatology, optometry, preventive medicine, physical therapy, chiropractics, mental health care, deployment health, aviation medicine, undersea medicine and a 24-hour primary care manager. Ancillary services include pharmacy, radiology and laboratory. NHCH also provides occupational health services to civilian employees.

Enrolling to Naval Health Clinic Hawaii
Your introduction to care at NHCH begins at the TRICARE Service Center, where our PRIME beneficiaries begin a one-stop check-in process to enroll to NHCH. The staff will assist you with TRICARE enrollment, Medical Record updating, Primary Care Manager (PCM) assignment and initial appointments for any care. Active duty members will complete the Periodic Health Assessment (PHA), part of the Individual Medical Readiness (IMR) process. TriWest representatives and Health Benefits Advisors are available to answer TRICARE and enrollment questions. During the check-in process, information about several resources, including TRICARE Online (http://www.tricareonline.com, a website that allows you to make medical appointments), Exceptional Family Member Program and Advance Directives will be provided.

Please bring ID cards, Social Security numbers (for all enrolling), private health insurance cards, medical records, dental records (if active duty) if in your possession and immunization records when you check-in.

We will request that your medical record (civilian or military) be sent from your last provider. A Request for Medical/Dental Records, DD Form 877, will facilitate this process if completed prior to moving to Hawaii. This form is available from your current military treatment facility (MTF) Medical Records Department. If we do not have your record, you can still complete the check-in process. If you have never had a military healthcare system medical record, we will make one for you. A copy of your civilian records will also be requested.

Exceptional Family
Member Program (EFMP)
The Exceptional Family Member Program (EFMP) identifies and documents the special medical, mental health and/or educational needs of family members to ensure that those needs are considered during the assignment process. Enrollment in EFMP is mandatory for all family members of active duty services members with needs requiring specialized services. NHCH EFMP Coordinator is located at the Joint Patient Liaison Office, Tripler Army Medical Center, Wing B, Room 1B101. Telephone: 433-9644, weekdays, 7:30 am to 4 pm.

TRICARE Dental Program
Information on the TRICARE Dental Program may be obtained directly from United Concordia Companies, Inc. by visiting their website, http://www.tricaredentalprogram.com or by calling (800) 866-8499. The TRICARE Family Member Dental Plan is a dental insurance plan for family members of active duty military to receive dental care with civilian dentists. All family member dental care is provided within the civilian community. To ensure your family members' dental needs are met, we encourage active duty military to enroll them into the TRICARE Family Member Dental Plan (TFMDP). This will avoid costly dental bills. For more information, see your Health Benefits Advisor Office, or contact the United Con-cordia office at http://www.ucci.com or call (800) 866-8499. Military retirees may call (888) 838-8737 to enroll in TRICARE Retiree Dental Plan or view/enroll at http://www.trdp.org.

Central Appointments/General Information/Makalapa Clinic Urgent Care Walk-in Clinic
Medical Central Appointments for Makalapa Clinic, Wahiawa and Kaneohe Bay BHC
Telephone 473-0247, ext. 2
To cancel an appointment, press "1"
Hours: Weekdays, 6 am to 4 pm; Sat, 7 to 11 am; Sun and holidays, Closed

Make a medical appointment on-line using TRICARE Online
Log on to http://www.tricareonline.com and click the link under "My Health" (available 24 hours a day, seven days a week)

After-hours Provider Advice Line
If you need to speak with a medical provider anytime the clinics are closed, simply call 473-0247, ext. 3 and you will be connected to an answering service who will contact the on-call provider. The provider will be able to help you decide how to treat an illness after hours or whether you should go the Emergency Room. Please note the provider has no access to labs, X-rays, appointments or medical records.

Makalapa Clinic (JBPHH)
Urgent Care Walk-in Clinic
Offers NHCH TRICARE PRIME beneficiaries the convenience of being treated for an acute, non-emergent medical illness or injury during the times listed below without having to call for an appointment.

Weekend Urgent Care Walk-in Clinic hours are: Sat, 8 to 11 am and 1 to 3 pm; Sun and holidays, 8 to 11 am What's Urgent Care? Urgent care services are medically necessary services which are required for an illness or injury that would not result in further disability or death if not treated immediately, but require professional attention and have the potential to develop such a threat if treatment is delayed longer than 24 hours. An urgent care condition could be a sprain, sore throat or rising temperature. Urgent care services are provided by Physicians, Physician Assistants and/or Nurse Practitioners.

Emergency Services
Dial 911 or report to Tripler Army Medical Center Emergency Department.
For life threatening emergencies, report to nearest Emergency Department.
What's an Emergency? TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a "prudent lay person" to believe that a serious medical condition exists, or that the absence of immediate medical attention would result in a threat to life, limb or sight, and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering. For emergencies, such as profuse bleedings, unconsciousness, chest pain and obviously broken bones, dial 911, go to Tripler Army Medical Center or the nearest emergency room.

Departments (in alphabetical order)
Case Management/Referrals
Telephone 471-9002 ext. 710
Hours: Weekdays, 8 am to 4:30 pm
While Naval Health Clinic Hawaii strives to provide you with all of your health care needs, occasionally you may need to be referred to another medical facility. While in Hawaii these services are coordinated through TRIWEST and the Hawaii Referral Center. You may visit www.TRIWEST.com to review all of your Beneficiary Services.

Dental Appointments (Active Duty Only)
Makalapa Clinic: 473-1880, ext. 3204/3205; Weekdays, 7 am to 4 pm
Camp Smith BHC: 477-2600, ext. 2; Weekdays, 7 am to 4 pm
Wahiawa BHC: 653-5475, ext. 350; Weekdays, 7 am to 3:15 pm
After-hours Dental Emergencies: 864-4705
21st Dental Company, MCBH (Active Duty Only): 257-3100, ext. 1; Weekdays, 7 am to 2 pm.

Physical Therapy/SMART Center Appointments (Active Duty Only):
Makalapa Annex: 473-2444, ext. 543; Weekdays, 7 am to 4 pm
Marine Corps Base Hawaii (MCBH): 257-8708; Weekdays, 7 am to 4 pm
Case Management/Referrals: 471-9002, ext. 710
Flu Hotline: 433-1FLU

Immunizations Clinics Hours
Makalapa Clinic (JBPHH) 473-1880, ext. 2323
Weekdays, 7:30 am to noon and 1 to 4:30 pm;
Yellow Fever Administration: Thu, 7:30 am (Walk-in Only, need a min of three people)
Allergy Shots, Mon and Wed, 1 pm to 3 pm and Fri, 7:30 to 9 am (Walk-in Only)
Kaneohe Bay Clinic (MCB Hawaii)
257-3365, ext. 103
Mon, Tue, Wed and Fri, 7:30 to 11:30 am and 1 to 3:30 pm; Thu, 7:30 to 11:30 am and 1 to 2 pm (Note: No PPD test on Thu)
Yellow Fever Administration, Fri, 8:30 to 9:30 am (w/appt)
Allergy Shots, Mon, Wed and Fri, 1 to 3 pm and Tue and Thu, 9 to 11 am (Walk-in Only)
Preventive Medicine Active Duty and DoD Civilian Immunizations Clinic (Bldg. 1750) (located at 480 Central Avenue, Pearl Harbor)
474-0625, ext. 371
Weekdays, 7:30 am to 4 pm (no PPD test on Thu); Small Pox/Anthrax Clinic, Weekdays, 7:30 am to 3:30 pm
To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory
Makalapa Clinic: 473-1880 ext. 2249; Weekdays, 7:30 am to 5 pm, Sat, 8 am to 4 pm, Sun and federal holidays, 8 am to noon

Kaneohe Bay Branch Clinic: 257-3365 ext. 108; Mon and Wed thru Fri, 7:30 am to 4:30 pm, Tue, 7:30 am to 5 pm, Sat, Sun and federal holidays, Closed

Mental Health
Telephone 471-9002 ext. 350
Hours: Weekdays, 7:30 am to 4 pm

Pharmacy
Phone-in Refill Line 433-6962
Makalapa Clinic: 473-1880 ext. 2229; Weekdays, 7:30 am to 5:30 pm; Sat, 8 am to 4 pm; Sun and select federal holidays, 8 am to noon

Kaneohe Bay Branch Health Clinic: 257-3365 ext. 107; Weekdays, 7:30 am to 5 pm; Closed Sat, Sun and federal holidays. Visit http://www.med.navy.mil/sites/nhch/Patients/Pages/pharmacy.aspx for information on ordering refills on the internet.

Physical Therapy/SMART Center Appointments (Active Duty Only)
Makalapa Annex: 473-2444 ext. 543; Weekdays, 7 am to 4 pm
Marine Corps Base Hawaii (MCBH): 257-8708; Weekdays, 7 am to 4 pm

Radiology
Makalapa Clinic 473-1880 ext. 2200
Hours: Weekdays, 7:30 am to 5 pm; Sat, 8 am to 4 pm; Sun and select federal holidays, 8 am to noon

X-ray, ultrasound and mammogram services are provided. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center. Self-request Mammograms: women over the age of 40 can self-request their own mammogram without referral as long as they provide their primary care manager's (PCM) name. Mammogram appointments are available weekdays 8 am to 2:30 pm.

Kaneohe Bay Branch Health Clinic
257-3365 ext. 292
Hours: Mon and Wed thru Fri, 7:30 am to 4:30 pm, Tue, 7:30 am to 5 pm, Sat, Sun and federal holidays Closed
Services: Only X-ray services are provided. Ultrasound and mammogram services are provided at Makalapa Clinic. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Substance Abuse and Rehabilitation Program (SARP)
Telephone 471-9002 ext. 450
Hours: Weekdays, 7:30 am to 4 pm

Naval Health Clinic Hawaii
Military Treatment Facilities
Makalapa Clinic
Telephone 473-1880
Located on Joint Base Pearl Harbor-Hickam just inside the Makalapa Gate, Bldg. 1407, 1253 Makalapa Road.

Welcome Center Makalapa Clinic
Telephone 473-2444 ext. 501
Makalapa Annex (across the parking lot from the main clinic located just inside Makalapa Gate)
Hours: Weekdays, 7 am to 4 pm
TRICARE Service Center
Weekdays, 7:30 am to 4:30 pm
Medical Clinic Hours
Weekdays, 7:30 am to 5 pm; Sat, 8 am to 4 pm; Sun and holidays, 8 am to noon
Dental Clinic Hours
Weekdays, 7 am to 4 pm
Services provided include Family Medicine, Pediatrics, Dermatology (AD only), Gynecology, Immunizations, Laboratory, Optometry, Pharmacy, Preventive Medicine, Radiology and Comprehensive Dental Care (AD only). Physical Therapy (AD only), Sports Medicine (AD only) and Deployment Health

The following services are provided at Bldg. 1, located on Russell Ave. across from the Shipyard Training Facility: Mental Health Hours: Weekdays, 7:30 am to 4 pm Substance Abuse and Rehabilitation Program (SARP) Hours: Weekdays, 7:30 am to 4 pm Case Management Hours: Weekdays, 8 am to 4:30 pm

TRICARE Service Center, Makalapa Annex
(across the parking lot from the main clinic located just inside Makalapa Gate)
Weekdays, 7:30 am to 4:30 pm
Beneficiaries are requested to check in no later than 3 pm.

Kaneohe Bay Branch Health Clinic

Telephone 257-3365 Marine Corps Base Hawaii (MCBH), Bldg. 3089, off D Street.
Hours: Weekdays, 7:30 am to 4:30 pm; Sat, Sun and holidays, Closed.
Welcome Center Kaneohe Bay BHC
Telephone 257-3365 ext. 314
Weekdays, 7:30 am to 4 pm; Urgent care available at Makalapa Clinic Weekend Urgent Care Walk-in for NHCH enrolled beneficiaries.
Services provided include Family Medicine, Pediatrics, Optometry, Pharmacy, Laboratory, Radiology, Aviation Medicine, Mental Health and Deployment Health. Dermatology (AD only), Gynecology, Preventive Medicine and Occupational Health Services are provided on a limited basis.

TRICARE Service Center
Weekdays, 7 am to 4 pm
Welcome Center Kaneohe Bay BHC
Telephone 257-3365, ext. 314
Hours: Weekdays, 7:30 am to 4 pm
Camp Smith Branch Health Clinic (Active Duty Only)
Medical Appointments 477-2600 ext. 1

Camp H.M. Smith inside the MARFORPAC Bldg 3B, 1st Floor Hours: Weekdays, 7 am to 4 pm; Sat, Sun and holidays, Closed. Urgent care available at Makalapa Clinic Weekend Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Wahiawa Branch Health Clinic (Active Duty Only)
Telephone 477-2600, ext. 1
NCTAMS PAC, in Bldg. 22, 500 Center Dr.
Hours: Weekdays, 7 am to 4 pm; Sat, Sun and holidays, Closed. Urgent care available at Makalapa Clinic Weekend Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries

PMRF Branch Health Clinic (Kauai) (Active Duty Only)
Telephone 335-4203
Active duty can walk-in, no appointment needed.
Hours: Mon, Wed, Fri, 7:30 am to 4 pm
Services provided: Occupational Health for active duty and civil service (quarterly) dental (quarterly) and Industrial Hygiene (annual survey)

Shipyard Clinic (Occupational Health)
Medical Appointments 474-0625/8066
Civilian Appointments ext. 349
Military Appointments ext. 359/352
Located in NHCH Headquarters Bldg. 1750, 480 Central Drive Ave
Hours: Weekdays, 7 am to 3:30 pm; Sat, Sun and holidays closed. Urgent care available at Makalapa Clinic Weekend Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Services provided: Occupational Health, Audiology, Preventive Medicine, Industrial Hygiene, Radiation Health, Laboratory, X-ray and Immunizations