FORT KNOX


Health Care

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Ireland Army Community Hospital

Ft Knox Ireland Army Community Hospital

Ireland Army Community Hospital, at Building 851, 289 Ireland Ave., is an acute and general care hospital, providing managed health care for all eligible beneficiaries living on Fort Knox and in the surrounding communities. Accredited by the Joint Commission (formerly known as the Joint Commission on Accreditation of Healthcare Organizations), the hospital operates five primary care clinics, a consolidated troop medical clinic and a Level II emergency room, all of which are staffed by board-certified family practice physicians, flight surgeons and physician assistants.

Additional clinical services include but are not limited to pediatrics, ophthalmology, optometry, dental, radiology, physical therapy, occupational therapy, the chiropractic clinic and the pharmacy. The post’s Health and Wellness Center provides preventive health education and testing. IRACH serves the Fort Knox community with primary and specialty care providers for Soldiers, family members, civilians and retirees.

The mission of U.S. Army Medical Department Activity Fort Knox and IRACH is to optimize wellness and military readiness of those entrusted to its care by providing exceptional holistic patient-centered health services with caring, compassion and skill.

The dedicated health care professionals of the U.S. Army Medical Activity at Fort Knox are working together to provide patients quality health care and preventive services throughout six states.

IRACH also operates an Optical Fabrication Laboratory that makes glasses and mask inserts for most of the Soldiers in the eastern United States. The Optical Fabrication Laboratory supports force health protection and combat readiness of the armed forces by providing timely, economical, worldwide fabrication and delivery of high-quality eyewear.

In addition to Kentucky, IRACH’s area of responsibility also includes Ohio, Indiana, Michigan, Illinois and Wisconsin. Within this six-state area, the MEDDAC serves the active-duty population, many of whom are in isolated areas where they serve as recruiters and trainers. To serve troops outside the Fort Knox area, IRACH has clinics in Kentucky, Wisconsin, Michigan, Indiana and Illinois.

Much of its beneficiary health care is provided through the Department of Defense’s health care program called TRICARE. TRICARE is the military health plan that allows active-duty Soldiers and their family members access to health services even though they are not near a military treatment facility. For more information, visit usonline.

Emergency Care

Fr Knox Emergency Services-Stock Photo

Emergency medical services are available 24/7 at IRACH. In case of an emergency, dial 911. Members with nonemergency conditions should call the central appointment number, (800) 493-9602, 7 a.m. to 4 p.m. Monday through Friday.

Scheduling Appointments

Ft Knox Scheduling Appointments-Stock Photo

Appointment Line: IRACH’s central appointment line is open 7 a.m. to 4 p.m. Monday through Friday, except for federal holidays. To make an appointment, call (800) 493-9602. In the event of severe weather conditions, you may want to contact the Appointment Center to confirm or reschedule your appointment before coming to IRACH.

TRICARE Online (TOL): TRICARE Prime beneficiaries can also schedule their appointments with their primary care provider using TRICARE Online’s appointment feature at www.tricareonline.com. Appointments made online can be canceled, changed or confirmed on TOL.

TOL is the Military Health System Patient Portal. It is designed to provide online capabilities, tools and information for TRICARE beneficiaries.

Five good reasons why one should take advantage of using TOL:

  • You can book an appointment in the comfort of your own home. If a family member should get sick in the middle of the night or Sunday evening, you have that option to go online and book an appointment.
  • If you forget the date and time of your appointment, you can log on and verify that as well. Soldiers can print their own appointment slips to show to the commander if needed. You’ll have the option to cancel booked appointments.
  • You can also use TOL to get prescriptions refilled and check the status of your prescription. You can request prescription refills from TRICARE via mail pharmacy.
  • It allows you to have access to your personal health records. Those who have a common access card are allowed access to the TOL Personal Health Record application during the first phase of this initiative. The TOL PHR application allows you, the MHS beneficiary, to securely access your most current electronic health record data that is stored in the Clinical Data Repository.
  • TOL allows you to transfer your account to another MTF.
  • Department of Behavioral Health

    Ft Knox Dept of Behavioral Health-Stock Photo

    The IRACH Department of Behavioral Health is in Building 1480, off 12th Armored Division Avenue. It houses Social Work Services, the Family Advocacy Program, the Army Substance Abuse Program and the Behavioral Health Clinic.

    The ASAP front desk number is (502) 626-6189. The SWS and FAP front desk number is (502) 626-6170. Our department and Behavioral Health Clinic front desk numbers are (502) 626-6188 and (502) 626-6187.

    The Department of Behavioral Health provides a variety of services including but not limited to mental status exams, command-directed evaluations, intensive outpatient groups, anger management, stress management, marital and family counseling, and individual counseling, as well as coordination of emergency psychiatric services when needed.

    After normal clinic hours are 7:30 a.m. to 4:30 p.m., Monday through Friday and on federal holidays and weekends, emergency psychiatric services can be coordinated through IRACH’s Emergency Department. All of their services, SWS, FAP, ASAP and Behavioral Health, have daily walk-in hours. For clinic and program-specific hours and procedures, please contact that clinic’s front desk.

    Tricare

    Ft Knox TRICARE- Stock Photo

    The Fort Knox TRICARE Service Center is by the pharmacy in the basement of the Ireland Army Community Hospital at Building 851, 289 Ireland Ave. It is located with the Patient Service Center and offers a variety of walk-in services, including individual help with enrollments and referrals, a self-service area that connects directly with 877-TRICARE (874-2273) and various TRICARE literature. They specialize in walk-in service and are open 7:30 a.m. to 4:30 p.m., Monday through Friday. You can also find information regarding TRICARE North.

    Dental Care

    Ft Knox Dental Care

    The full spectrum of general dentistry care, including endodontics, oral surgery, periodontics and prosthetics, is provided for all active-duty military members. The dental staff also provides educational services about dental disease prevention programs to post schools and assists other organizations.

    Fort Knox has two dental clinics that provide treatment to the military community: Jordan Dental Clinic, which can be reached by calling (502) 626-8301, and the Hospital Dental Clinic, which can be reached by calling (502) 624-9670. Routine dental services are not available for family members or retirees.

    During normal duty hours, treatment is provided at the dental clinic serving your unit. After duty hours, Soldiers should go to the IRACH emergency room.

    Health and Wellness Center (HAWC)

    The Health and Wellness Center provides comprehensive, multidisciplinary preventive health programs to active-duty personnel, retirees and their family members, and Fort Knox civilian employees. Programs include tobacco cessation classes, weight control programs, and cholesterol and blood pressure screenings (by appointment only). Literature and video checkout services provide customers with the latest health-related information available.

    Army Wellness Center

    Ft Knox Army Wellness Center- Stock Photo

    The Fort Knox Army Wellness Center is a U.S. Army Medical Command initiative that supports the Army Ready and Resilient and Patient-Centered Medical Home initiatives. The Army Wellness Center Operations Program is managed by the U.S. Army Public Health Command, which oversees the operation of AWCs, sets standards for AWC programs and operations, trains AWC staff members, and assesses the consistency and quality of AWCs and their programs.

    The Fort Knox Army Wellness Center supports medical providers in addressing patient lifestyle issues. It empowers individuals to build, sustain and manage their own good health. The center offers programs and services that help clients achieve lifestyle change and prevent or mitigate chronic diseases like diabetes, heart disease and stroke. The Army Wellness Center approach is holistic, incorporating body and mind as well as multiple disciplines — fitness, nutrition, stress management, wellness, self-care, responsible drinking, tobacco education and sleep hygiene.

    As the AMEDD transitions to a system of health, Army Wellness Centers will provide the support for integrated wellness services as part of the medical provider’s tool kit for comprehensive care. Every wellness center encounter is documented in the medical record. Medical providers give direction and oversight to the wellness center and follow patient progress through medical record documentation generated by wellness center health educators. The AWC links patient care in the Patient-Centered Medical Home model by providing health education resources. The center reduces primary care manager requirements for common health and wellness screenings such as blood pressure, body mass index and coronary artery disease risk factors.

    The Fort Knox Army Wellness Center is at 545 Eisenhower Ave. For appointments, please call (502) 626-0408.

    Nutrition

    Ft Knox Nutrition- Stock Photo

    The Nutrition Care Division of IRACH strives to provide superior Soldier support and patient care through an expert group of nutrition professionals employing the full spectrum of nutrition science to optimize Soldier health, physical performance, and nutritional education and awareness, which shapes eating habits for a lifetime. Registered dietitians are available to provide medical nutrition therapy to active-duty Soldiers, retirees and family members. Individual appointments are available by referral only. Once a referral is received from your primary care manager, you may schedule an appointment. Referrals are not required for classes, but since seating is limited, participants must call the Nutrition Clinic for reservations.

    Patient Representative

    Ireland Army Community Hospital strives to provide exceptional customer service and top quality medical care at all times. If there is some area of concern that needs attention, there is a customer service advocate in each section who can assist resolving those specific concerns. For concerns that need attention outside of an individual clinic, please contact the patient representative officer at (502) 624-9011.

    Pharmacy

    There are two pharmacies on Fort Knox. The main pharmacy is in the basement of Ireland Army Community Hospital. It is open 7:30 a.m. to 5:30 p.m. Monday through Friday, 8 a.m. to 4:30 p.m. Saturday and 8 a.m. to 4:30 p.m. training holidays. A satellite pharmacy is at the Exchange. It is open 8:30 a.m. to 6 p.m. Monday through Friday, 8 a.m. to 4:30 p.m. Saturday and 8 a.m. to 4:30 p.m. training holidays. Both pharmacies are closed Sunday and federal holidays. Beneficiaries with written prescriptions from off-post health care providers are encouraged to take those to the Exchange pharmacy. All prescription refills must be called in to (800) 440-7058 (toll free) or (502) 624-9345 (local number), mailed in or requested onlineahead of time and must be claimed within seven days. The TRICARE Mail Order Pharmacy is also available. The medications are directed to Express Scripts, toll-free (877) 895-1900.

    Veterinary Services

    Ft Knox Veterinary Services

    The Fort Knox Veterinary Clinic is in Building 1006 on 192nd Tank Battalion Road, across from Cadet Command and up the road from the former vet clinic. Hours are 8 a.m. to 4 p.m. Monday through Friday. The clinic is closed the last duty day of each month for inventory. You must be a military ID card holder to receive services. Payments are due at time of service. To schedule an appointment, please call (502) 624-5819 or (502) 624-3271.


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