Chapter 4:Tripler Hospital Services

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Tripler Hospital Services

American Red Cross

Telephone......................... 433-6631

After Hours and Emergency

Communication Services (877) 272-7337

1st Floor, B-Wing, Room 1B109

Hours: Weekdays, 9 a.m.-1 p.m.

The American Red Cross provides reporting and communication services for active-duty military members, retirees and family members. It also provides access to emergency communications, information and referral, disaster assistance, and volunteer opportunities at Tripler Army Medical Center and at other locations state-wide.

Armed Services YMCA

Telephone......................... 833-1185

Free Child Waiting Room,
Well Baby Waiting Room

1st Floor, E-Wing, on corridor between the VA Regional Office and Tripler C Wing

Hours: Weekdays, 8 a.m.-noon; Closed on holidays

Parents are responsible for ensuring the supervision of their children while in the clinic. Call 833-1185 to reserve a spot in the Armed Services YMCA’s Children’s Waiting Room for childcare at TAMC during medical appointments. Donations are accepted to help keep the child watch program going.

Well-Baby Clinic immunization appointmentsfor ages six weeks to 4 years are handled through Central Appointments at 433-2778 for patients with Tripler as their primary care center.

The initial well-baby appointment two weeks after birth is scheduled at the time of discharge from the nursery. They are also scheduled by calling 433-9226.

Parents of infants whose primary care provider is at Schofield Barracks, Pearl Harbor, Kaneohe MCBH, or Hickam AFB need to schedule their well-baby immunization appointments at their respective clinics.

Birth Certificates

Telephone......................... 433-2031

5th Floor, B-Wing, Room 5B057

The Hawaii State Department of Health requires that all birth certificates be filed within one week of the child’s birth. Birth certificates are legal documents and, as such, must be letter perfect.

Parents should complete the birth certificate worksheet as soon as their baby is born and take it to the birth certificate office. The birth certificate clerk will provide parents with a statement of birth in order to update personnel records and to enroll the newborn baby into DEERS.

You can order certified copies of the birth certificate from the state’s Department of Health by mail:

Hawaii State Department of Health

Vital Records Section

P.O. Box 3378, Honolulu, HI 96801

Or through its website:

It usually takes about four to six weeks before certified copies are available. The Social Security card is ordered automatically and takes about 13 weeks to receive, unless you do not want it automatically sent to you or if you had multiple births. In that case, you will need to apply for the card at the Social Security office. Call the birth certificate clerk at 433-2031 if you have questions (i.e., unwed, divorced, alien, etc.).

Decendent Affairs

Telephone......................... 433-5196

The Hawaii State Department of Health requires that all death certificates be certified within 24 hours of the death. Death Certificates are legal documents and, as such, must be letter perfect.

You can order certified copies of the death certificate from the state’s Department of Health by mail:

Hawaii State Department of Health

Vital Records Section

P.O. Box 3378, Honolulu, HI 96801

Or through the website:


Telephone......................... 433-5727

After Duty Hours,

call information desk....... 433-6661

Department of Ministry and Pastoral Care

3rd Floor, D-Wing, Room 3D149

Patients can also ask their nurse to contact the chaplain.

The Department of Ministry and Pastoral Care (DMPC) offers chaplain ministry 24 hours a day. Pastoral care includes assistance with religious, personal, marriage and family problems. Tripler’s chaplains strive to meet the religious and spiritual needs of the hospital community with professional competence and compassion.

Religious Services

Chapel Services are conducted: 3rd Floor, D Wing

Protestant: (General Protestant) Sunday,
9 a.m., Eucharist (Communion) upon request.

Bible Study: Tuesday, noon-1 p.m.

Catholic: Masses conducted Saturday, 5 p.m.; Sunday, 11 a.m.; Weekdays, noon. Baptisms and marriages upon request.

Meditation Chapel: 6th Floor, A-Wing (down the hall from the surgical suite), open 24 hours daily for prayer and meditation.

Religious literature is available for personal spiritual encouragement. Referrals for specific denominational points of contact can be obtained through the Chaplain’s Office at 433-5727.

Jewish: Jewish services may be arranged with the Jewish chaplain as needed. Call 473-3971 for scheduling.

Volunteers: Volunteers are always needed to visit patients. Contact the American Red Cross at 433-6631 (See “American Red Cross”).

Customer Relations (Patient Advocate)

Telephone......................... 433-6336

On holidays and weekends 433-6661/2

(Ask to page the AOD Telephone)

Fax................................... 433-2195

Mountainside Entrance, 4th Floor, 4G818, next to the Blind Vendor

Mailing Address

Tripler Army Medical Center MCHK-CRO

1 Jarrett White Road

Honolulu, HI 96859-5000

Hours: Weekdays, 7:30 a.m.-4 p.m.

The Customer Relations staff assists patients and family members resolve their healthcare concerns by serving as liaison between the patient and the staff. They also welcome compliments about any service you receive. This helps Tripler’s managers identify the good our staff is doing and ways to improve service as needed throughout the medical center. You can also comment on services you receive via the Interactive Customer Evaluation system at

Dining Options

Anuenue Café................... 433-5330

This Army Dining Facility is on the 1st Floor,
B Wing, Oceanside

NOTE: Hours may change on holidays.

The Nutrition Care Division provides an appetizing, wholesome and diverse menu to all patients, staff and visitors of Tripler Army Medical Center. Please join them for an outstanding dining experience in their recently renovated Anuenue Café.


Breakfast: 6-9:30 a.m.

Grab and Go: 7-10:30 a.m.

Lunch: 11 a.m.-2:30 p.m.

Grab and Go: 11 a.m.-1 p.m.

Dinner: 4-5:30 p.m.

Grab and Go: 5:30-10:30 p.m.

Night Meal: 9:30 p.m.-1 a.m.

(Closed on federal holidays)


Breakfast: 6:30-8:30 a.m.

Lunch: 11 a.m.-1:30 p.m.

Dinner: 4-5:30 p.m.

Night Meal: Closed

Grab and Go: Closed

Other Places to Eat

Food Court........................ 833-1259

Take out orders taken 1st Floor, C-Wing

Breakfast grill, pizza, lunch specials

Hours: Weekdays, 6 a.m.-7 p.m.; Weekends,
8-11 a.m.

Starbucks Coffee: Weekdays, 6 a.m.-8:30 p.m.; Weekends, 8 a.m.-2:30 p.m.

Subway............................. 833-1259

1st Floor, C Wing

Hours: Weekdays, 10 a.m.-9 p.m.; Weekends,
10 a.m.-3 p.m.

Blind Vendor Stand........... 833-4026

4th Floor, G-Wing, near Mountainside Entrance

Hours: Weekdays, 5 a.m.-4:30 p.m.

Hot coffee, cold drinks, pastries, snacks, packaged sandwiches.

Vending machines are located throughout the medical center’s main corridors.

Human Animal Bond Program

American Red Cross Office. 433-6631

1st Floor, B-Wing, Room 1B109

Tripler’s Human Animal Bond (HAB) Program offers a unique therapy with the help of several, very special pets. This program uses specially chosen dogs, cats and rabbits to assist patients who are recovering from physical, behavioral or social illness.

The American Red Cross Office partners with Tripler to oversee the HAB program, bringing pets to wards, clinics and waiting areas for informal visits. All animals are screened by Veterinary Services and must pass strict behavioral and physical qualifications to be a part of this program. All handlers also receive special training.

Industrial Hygiene

Tripler: 7th floor A-Wing

Telephone......................... 433-9954

Hours: Weekdays, 7:30 a.m.-4 p.m.

U.S. Army Health Clinic-Schofield Barracks: Bldg. 687

Telephone......................... 433-8397

Hours: Weekdays, 7:30 a.m.-4 p.m.

Industrial Hygiene is that science and art devoted to the anticipation, recognition, evaluation and control of those environmental factors or stresses arising in or from workplace that may cause sickness, impaired health and well-being, or significant discomfort among workers or among citizens of the community.

Specific functions include:

Workplace health assessments to include: evaluation for chemical, physical, biological hazards, indoor air quality, ergonomics, respiratory protection, industrial noise, non-ionizing radiation, industrial toxicology, personal protective equipment, mold, thermal stress, lighting and ventilation testing.

Provide education and health hazard abatement consultation.

Conduct workplace visits and assessments in order to assist the command with the development, implementation and evaluation of workplace health hazard abatement initiatives and programs.

Inspector General

Telephone 433-6619/6654/6610 (IG Office)

Fax................................... 433-1830

1st Floor, B-Wing, Room 1B109

Hours: Weekdays, 7:30 a.m.-3 p.m.

The Pacific Regional Medical Command Inspector General (IG) assists Tripler Army Medical Center, U.S. Army Health Clinic-Schofield Barracks, Warrior Transition Battalion, 18th Medical Command (Deployment Support), Pacific Regional Dental Command, Pacific Regional Veterinary Command, MEDDAC-Japan and MEDDAC-Korea staff, families and patients. The Inspector General provides clarification and guidance on Army regulations, policies and procedures. The office of the Inspector General conducts thorough, objective, and impartial assistance, inspections, assessments, inquiries, and investigations in support of operations, leaders, and Soldiers. The office networks with Inspectors General offices throughout the world to establish facts and to resolve issues. Complaints or requests for assistance should first be addressed at the lowest level possible where the incident or situation occurs.

Appointments to see the Inspector General may be made by calling the numbers listed on page 23. If no one is available, the voicemail system will record your message and your call will be returned as soon as possible. You may also fax us, in writing, an issue or concern.

If your concern is about patient care, try to resolve the problem first through the Customer Relations Office (see page 22), located on the 4th floor, Mountainside entrance, or by calling 433-6336.

Judge Advocate

Telephone................. 433-5311/2472

2nd Floor, D Wing, Room 2D222

Customer Service Hours: Mon., Tue. and Fri.,
9 a.m.-3 p.m.; Wed., 9 a.m.-noon; Thur., 1-3 p.m.

The Office of the Center Judge Advocate (CJA) provides legal support to the Tripler command and staff in the areas of Healthcare law, Administrative and Civil law, Military Justice, Medical Tort Claims, Medical Affirmative Claims, Fiscal Law, and Ethics.

The CJA office provides limited legal assistance services to patients, Tripler military staff and their families, to include:

Walk-In Basis: Powers of Attorney; Advance Medical Directives; and Notarizations (to include Certified Copies)

By Appointment: Wills (Inpatients, Tripler staff and their families only)

For all other legal assistance services please contact the Legal Assistance Office at Fort Shafter (438-6725) or Schofield Barracks
(655-8607/8). For frequently asked questions, please see the JAG Corps Legal Assistance website at or the U.S. Army Garrison-Hawaii Installation Legal Office website at

The CJA office also provides legal support to our Warriors in Transition and those Soldiers going through the medical board process at an office located on Schofield Barracks (655-9114/6656).

Nursing Care

Telephone......................... 433-4805

Administrative Offices are Located:

3rd Floor, C Wing, Rooms 3C102 and 3C107

Nursing Stations are Located:

Beginning of Inpatient areas on various floors

Throughout your hospital stay, a highly skilled nursing staff works together with you and your physician to restore, promote and maintain your health and well-being. Wherever your care is provided, you can rely on the nursing staff to welcome you and your family and to make you feel at home.

Professionally trained nurses continually plan, coordinate and provide the expert care and health management based on a professional model of nursing practice that focuses on communication with the patient and family. Nurses understand how important it is that the patient’s special health care needs and other concerns are met. You will be assigned a Primary Nurse during your hospital stay to create and carry out a plan of care. Please do not hesitate to ask questions or share your concerns with your nurse. Tripler nurses are the pride of the Pacific!

Public Affairs

Telephone......................... 433-2809

3rd Floor, A Wing, Room 3A016

Mailing Address

Tripler Army Medical Center

Public Affairs Office, MCHK-IO

1 Jarrett White Road

Honolulu, HI 96859-5000

The Tripler Public Affairs Office (PAO) provides various information products to keep more than 400,000 eligible beneficiaries in the Pacific Basin informed and educated about their health benefits at Tripler and its outlying clinics. The office’s community relations, internal communications and media relations programs keep Tripler Army Medical Center’s many internal and external audiences and stakeholders informed about the Army’s healthcare issues and programs.

Retail Services


Tripler Federal Credit Union 833-1257

1st Floor, C Wing, Room 1CO16

Hours: Weekdays, 9 a.m.-3 p.m.

The Tripler FCU offers service to its members only. Its ATM is located on the 4th floor, Mountainside Entrance.

First Hawaiian ATM

A First Hawaiian Otto Cash Express teller machine is available on the 1st Floor, A Wing, between the Tripler Information Center and the elevators.

Barbershop....................... 839-6810

1st Floor, C Wing, Room 1C105

Hours: Weekdays, 9 a.m.-5 p.m.

Carlson Wagonlit Travel.... 848-1941

Fax................................... 847-1442

Fort Shafter, Bldg. 442, across from thrift shop, on Pierce Street

Hours: Weekdays, 7:30 a.m.-4 p.m., except holidays

All travel reservations and ticketing for Tripler personnel on official travel orders are serviced at the Carlson Wagonlit’s Fort Shafter office.

Florist............................... 833-3367

1st Floor, C Wing, Room 1C109

Hours: Weekdays, 9 a.m.-5 p.m.; Closed weekends and holidays

The Flower Shop offers floral selections, plush toys and balloons, for U.S. and international delivery. Specialized services include wire service. Major credit cards and Star Card are accepted.

Laundry Service................. 833-1029

1st Floor, C Wing, Room 1C103

Hours: Weekdays, 8 a.m.-5 p.m.; Closed weekends and holidays

The PX laundry and dry cleaning concession serves active-duty military and family members. Star Card accepted.

Optical Shop..................... 839-2288

1st Floor, C Wing, Room 1C107

Hours: Weekdays, 9 a.m.-5 p.m.; Closed weekends and federal holidays

The Optical Shop offers lens treatment and tinting on prescription lenses and nearly 500 frames to choose from. Free adjustments for glasses. Contact lens orders taken. Star Card, Visa, Discover, AMEX and MasterCard are accepted.

Post Office (USPS).... (800) 275-8777

1st Floor, C Wing, Room 1C027

Hours: Weekdays, 8-11 a.m.; Closed holidays

Tripler’s post office provides routine postal services. It is located next to the Tripler internal mail distribution office. See page 16.

Post Shoppette................. 833-1267

1st Floor, C Wing, Room 1C502

Hours: Weekdays, 8 a.m.-6 p.m.; Sat., 9 a.m.-3:30 p.m.; Closed Sun. and federal holidays

The exchange is open to authorized military personnel, patients and their family members, and Tripler staff. The exchange has selections of small gift items, toilet articles, magazines, and snacks.