TRIPLER ARMY MEDICAL CENTER


Chapter 4:Tripler Hospital Services

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American Red Cross

Tripler Hospital Services

Telephone 433-6631
After hours and emergency communication services 877-272-7337
First Floor, B-Wing, Room 1B109
Hours: 9 a.m. to 2 p.m. Tuesday, Wednesday and Friday.

The American Red Cross provides reporting and communication services for active-duty military members, retirees and family members. It also provides access to emergency communications, information and referral, disaster assistance, and volunteer opportunities at Tripler Army Medical Center and at other locations statewide.

Armed Services YMCA

Tripler Armed Services YMCA

Telephone 808-433-3270

Child Waiting Room, Well Baby Waiting Room

First Floor, E-Wing, on corridor between the VA Regional Office and Tripler C Wing

Hours: 8 a.m. to noon Monday through Friday. Closed on holidays.

Parents are responsible for ensuring the supervision of their children while in the clinic. Call 833-1185 to reserve a spot in the Armed Services YMCA’s Children’s Waiting Room for childcare at TAMC during medical appointments. There is a flat rate charge of $8 per family.

Birth Certificates

Tripler Birth Certificates

Telephone 433-2031

Fifth Floor, B-Wing, Room 5B057

The Hawaii State Department of Health requires that all birth certificates be filed within one week of the child’s birth. Birth certificates are legal documents and, as such, must be letter perfect.

Parents should complete the birth certificate worksheet as soon as their baby is born and take it to the birth certificate office. The birth certificate clerk will provide parents with a statement of birth in order to update personnel records and to enroll the newborn baby into DEERS.

You can order certified copies of the birth certificate from the state’s Department of Health by mail:

Hawaii State Department of Health

Vital Records Section
P.O. Box 3378
Honolulu, HI 96801

Or through the website: ehawaiigov.org/ohsm.

It usually takes about four to six weeks before certified copies are available. The Social Security card is ordered automatically and takes about 13 weeks to receive, unless you do not want it automatically sent to you or if you had multiple births. In that case, you will need to apply for the card at the Social Security office. Call the birth certificate clerk at 433-2031 if you have questions (i.e., unwed, divorced, alien, etc.).

Decedent Affairs

Tripler Decedent Affairs

Telephone 433-5196

The Hawaii State Department of Health requires that all death certificates be certified within 24 hours of the death. Death certificates are legal documents and, as such, must be letter perfect.

You can order certified copies of the death certificate from the state’s Department of Health by mail:

Hawaii State Department of Health

Vital Records Section
P.O. Box 3378
Honolulu, HI 96801

Or through the website: ehawaiigov.org/ohsm.

Chaplain

Tripler Chaplain

Telephone 433-5727

After duty hours, call information desk 433-6661

Department of Ministry and Pastoral Care

Third Floor, D-Wing, Room 3D149

Patients can also ask their nurse to contact the chaplain.

The Department of Ministry and Pastoral Care (DMPC) offers chaplain ministry 24/7. Pastoral care includes assistance with religious, personal, marriage and family problems. Trip­ler’s chaplains strive to meet the religious and spiritual needs of the hospital community with professional competence and compassion.

Religious Services

Chapel Services are conducted: Third Floor, D Wing
Protestant Services: 9 a.m. Sunday
Gospel Services: 12:30 p.m. Sunday
Bible Study: noon to 1 p.m. Wednesday
Meditation Chapel: Sixth Floor, Room 6A007

Catholic Mass: noon Monday through Thursday, 5 p.m. Saturday and 11 a.m. Sunday

Meditation Chapel: Sixth Floor, A Wing, open 24/7 for prayer and meditation.

Religious literature is available for personal spiritual encouragement.

Jewish: Jewish services are held at Aloha Center, Pearl Harbor. Call 473-3971.

Volunteers: Are always welcome to visit patients. Contact the American Red Cross at 433-6631 (See “American Red Cross”).

Customer Relations (Patient Advocate)

Tripler Customer Relations

Telephone 433-6336

On holidays and weekends 433-6661/2

(Ask to page the AOD Telephone)

Fax 433-2195

usarmy.tripler.medcom-tamc.mbx.customer-relations-office@mail.mil

Fourth Floor, 4G818, next to the Blind Vendor, Mountainside Entrance

Mailing Address:

Tripler Army Medical Center MCHK-CRO
1 Jarrett White Road
Honolulu, HI 96859-5000

Hours: 7:30 a.m. to 4 p.m. Monday through Friday.

The Customer Relations staff assists patients and family members resolve their health care concerns by serving as liaison between the patient and the staff. They also welcome compliments about any service you receive. This helps Tripler’s managers identify the good our staff is doing and ways to improve service as needed throughout the medical center. You can also comment on services you receive via the Interactive Customer Evaluation system at www.ice.disa.mil.

Dining Options

Tripler Dining Options

Anuenue Cafe 433-5330

First Floor, B Wing, Oceanside Entrance

NOTE: Hours may change on holidays.

The Nutrition Care Division provides an appetizing, wholesome and diverse menu to all patients, staff and visitors of Tripler Army Medical Center. Please visit the Anuenue Cafe for an outstanding dining experience.

Weekdays

Breakfast: 6 to 9:30 a.m.
Grab and Go: 6 to 10:30 a.m.
Lunch: 11 a.m. to 2:30 p.m.
Grab and Go: 11 a.m. to 3 p.m.

Evening

Grab and Go: 4 to 6:30 p.m.

Weekends

Breakfast: 6 to 8:30 a.m.
Lunch: 11 a.m. to 1:30 p.m.
Grab and Go: 11 a.m. to 1:30 p.m.

Evening

Grab and Go: 4 to 5:30 p.m.

Other Places to Eat

Tripler Other Places to Eat

Food Court Area 833-1259

Takeout orders taken First Floor, C-Wing

Hours: 6 a.m. to 7 p.m. Monday through Friday, 8 to 11 a.m. Saturday and Sunday.

Breakfast grill, pizza and lunch specials.

Starbucks Coffee: 6 a.m. to 8:30 p.m. Monday through Friday, 8 a.m. to 2:30 p.m. Saturday and Sunday.

Subway 833-1259

First Floor, C Wing

Hours: 10 a.m. to 9 p.m. Monday through Friday, 10 a.m. to 3 p.m. Saturday and Sunday.

Blind Vendor Stand 833-4026

Fourth Floor, G-Wing, near Mountainside Entrance

Hours: 5 a.m. to 4:30 p.m. Monday through Friday.

Hot coffee, cold drinks, pastries, snacks and packaged sandwiches.

Vending machines are located throughout the medical center’s main corridors.

Human Animal Bond Program

Tripler Human Animal Bond Program

American Red Cross Office 433-6631
First Floor, B-Wing, Room 1B109

Our Human Animal Bond (HAB) Program uses specially and carefully selected dogs to assist patients who are recovering from physical, behavioral and social illness.

The American Red Cross Office partners with Tripler to oversee the HAB program, bringing pets to wards, clinics and waiting areas for informal visits. All animals are screened by Veterinary Services and must pass strict behavioral and physical qualifications to be a part of this program. All handlers also receive special training.

Inspector General

Tripler Inspector General

Telephone 433-6619/54/10 (IG Office)
Fax 433-1830
First Floor, B-Wing, Room 1B109
Hours: 7:30 a.m. to 3 p.m. Monday through Friday.

Regional Health Command-Pacific assists Tripler Army Medical Center, U.S. Army Health Clinic-Schofield Barracks, Warrior Transition Battalion, 18th Medical Command (Deployment Support), U.S. Dental Command-Pacific, Public Health Command-Pacific, MEDDAC-Japan and MEDDAC-Korea staff, families and patients. The Inspector General provides clarification and guidance on Army regulations, policies and procedures. The office of the Inspector General conducts thorough, objective and impartial assistance, inspections, assessments, inquiries and investigations in support of operations, leaders and Soldiers. The office networks with Inspectors General offices throughout the world to establish facts and to resolve issues. Complaints or requests for assistance should first be addressed at the lowest level possible where the incident or situation occurs.

Appointments to see the Inspector General may be made by calling the numbers listed above. If no one is available, the voicemail system will record your message and your call will be returned as soon as possible. You may also fax us, in writing, an issue or concern.

If your concern is about patient care, try to resolve the problem first through the Customer Relations Office (see page 21), located on the fourth floor, Mountainside Entrance, or by calling 433-6336.

Judge Advocate

Tripler Jugde Advocate

Telephone 433-5311/2472
Second Floor, D Wing, Room 2D222

Customer Service Hours: 9 a.m. to 3 p.m. Monday, Tuesday and Friday, 9 a.m. to noon Wednesday and 1 to 3 p.m. Thursday.

The Office of the Center Judge Advocate (CJA) provides legal support to the Tripler command and staff in the areas of health care law, administrative and civil law, military justice, medical tort claims, medical affirmative claims, fiscal law and ethics.

The CJA office provides limited legal assistance services to patients, Tripler military staff and their families, to include:

Walk-in Basis: Powers of attorney, advance medical directives and notarizations (to include certified copies).

By Appointment: Wills (inpatients, Tripler staff and their families only).

For all other legal assistance services please contact the Legal Assistance Office at Fort Shafter (438-6725) or Schofield Barracks (655-8607/8). For frequently asked questions, please see the JAG Corps Legal Assistance website at www.jagcnet.army.mil/legal or the U.S. Army Garrison-Hawaii Installation Legal Office website at www.garrison.hawaii.army.mil/legal.

The CJA office also provides legal support to our Warriors in Transition and those Soldiers going through the medical board process at an office located on Schofield Barracks (655-9114/6656).

Nursing Care

Tripler Nursing Care

Telephone 433-4805
Third Floor, C Wing, Rooms 3C102 and 3C107

The Nursing Staff at Tripler Army Medical Center consists of registered nurses (RN), nurse case managers (NCM), licensed practical nurses (LPN), Army medics (an Army-trained nursing technician) and nurse assistants. In addition, we have many nurses with advanced practice licenses including our certified registered nurse anesthetists, advanced practice RNs serving in nurse practitioner roles, nurse midwives and our clinical nurse specialist. Our nursing staff work as part of an integrated health care team to restore, promote, and maintain your health and wellbeing. As we plan and coordinate your care, we will work with you and your family to attain your health care goals. With each visit, you will be assigned a lead RN. This nurse will facilitate your plan of care, ensure communication of your goals and needs to the integrated health care team, and address any questions that arise. As a member of your health care team, we look forward to serving you and working with you so that you can attain your goals for your overall health. Tripler's nursing team is the pride of the Pacific.

Public Affairs

Tripler Public Affairs

Telephone 433-5672
Third Floor, A Wing, Room 3A016
TAMCPublicAffairsOffice@amedd.army.mil

Mailing Address:

Tripler Army Medical Center

Public Affairs Office, MCHK-IO
1 Jarrett White Road
Honolulu, HI 96859-5000

The Tripler Public Affairs Office (PAO) provides various information products to keep more than 400,000 eligible beneficiaries in the Pacific Basin informed and educated about their health benefits at Tripler and its outlying clinics. The office’s community relations, internal communications and media relations programs keep Tripler Army Medical Center’s many internal and external audiences and stakeholders informed about the Army’s health care issues and programs.

Retail Services

Banking

Tripler Federal Credit Union 833-1257
First Floor, C Wing, Room 1CO16
www.triplerfcu.com

Hours: 9 a.m. to 3 p.m. Monday through Friday.

The Tripler Federal Credit Union offers service to its members only. Its ATM is located on the fourth floor, Mountainside Entrance.

First Hawaiian ATM

A First Hawaiian Otto Cash Express teller machine is available on the First Floor, A Wing, between the Tripler Information Center and the elevators.

Tripler Retail Services

Barbershop 839-6810

First Floor, C Wing, Room 1C105
Hours: 9 a.m. to 5 p.m. Monday through Friday.

Carlson Wagonlit Travel 848-1941

Fax 847-1442
Fort Shafter, Bldg. 442, across from thrift shop, on Pierce Street
Hours: 7:30 a.m. to 4 p.m. Monday through Friday, except holidays.

All travel reservations and ticketing for Tripler personnel on official travel orders are serviced at the Carlson Wagonlit’s Fort Shafter office.

Florist 833-3367

First Floor, C Wing, Room 1C109

www.flowersonbase.com

Hours: 9 a.m. to 5 p.m. Monday through Friday. Closed weekends and holidays.

The Flower Shop offers floral selections, plush toys and balloons, for U.S. and international delivery. Specialized services include wire service. Major credit cards and Star Card are accepted.

Laundry Service 833-1029

First Floor, C Wing, Room 1C103

Hours: 8 a.m. to 5 p.m. Monday through Friday. Closed weekends and holidays.

The PX laundry and dry cleaning concession serves active-duty military and family members. Star Card is accepted.

Optical Shop 839-2288

First Floor, C Wing, Room 1C107

Hours: 9 a.m. to 5 p.m. Monday through Friday. Closed weekends and federal holidays.

The Optical Shop offers lens treatment and tinting on prescription lenses and nearly 500 frames to choose from. Free adjustments for glasses. Contact lens orders taken. Star Card, Visa, Discover, American Express and MasterCard are accepted.

Post Office (USPS) 800-275-8777

First Floor, C Wing, Room 1C027

www.usps.com

Hours: 8 to 11 a.m. Monday through Friday. Closed holidays.

Tripler’s post office provides routine postal services. It is located next to the Tripler internal mail distribution office. See page 16.

Post Shoppette 833-1267

First Floor, C Wing, Room 1C502

Hours: 8 a.m. to 6 p.m. Monday through Friday, 9 a.m. to 3:30 p.m. Saturday, and closed Sunday and federal holidays.

The exchange is open to authorized military personnel, patients and their family members, and Tripler staff. The exchange has selections of small gift items, toiletries, magazines and snacks.


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