Chapter 2: How to Receive Healthcare in Hawaii

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Registering for Healthcare

When active-duty military members arrive in Hawaii, their personnel office will ensure that they in-process through their service’s Military Treatment Facility (MTF) and learn about their TRICARE Healthcare System options.

TRICARE Prime, the military’s managed care option, is available at Tripler Army Medical Center, U.S. Army Health Clinic-Schofield Barracks, Marine Corps Base Kaneohe Clinic, the Navy’s Makalapa Clinic, the Coast Guard’s Sand Island Clinic and the Air Force’s Hickam Clinic.

Please visit or call (877) 988-9378 to enroll or transfer your Prime to Hawaii.

You and your family will be assigned a Primary Care Manager (PCM) at a clinic who will manage your healthcare. Family members of Active-duty Soldiers and retirees are now eligible for open enrollment at any MTF on island.

For more information about TRICARE-UHC in Hawaii, please call (877) 988-9378.

Military OneSource: 24/7 Customer Service

Military OneSource is a website on which you can find a variety of links to other websites useful for military members and their families about all aspects of military life. It also has a link to counseling services are designed to provide service help with short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues and parenting-skills issues.

DEERS - Defense Enrollment Eligibility Reporting S

Shafter Flats, Bldg. 1507 (Army) 438-1757
Shafter Flats ArmyReserve Center 438-1600, ext. 3195
Hickam AFB (Air Force) 449-8620
MCB Hawaii (Kaneohe Bay)
(Marine Corps) 257-8861
Naval Station Pearl Harbor (Navy) 471-2405
Schofield Barracks (Army) 655-4104
Tripler AMC (Army) 433-9166

Website address provides locations where DEERS enrollment can be initiated or changed,

Soldiers are enrolled in the Defense Enrollment Eligibility Reporting System (DEERS) when they enter active duty. For family members to be enrolled, however, their military sponsors must verify their family relationships by presenting legal documents (marriage certificates, birth certificates or adoption papers, etc.) to their local military personnel office. If this is not done, family members may be denied health benefits other than emergency care. Newly born infants should be enrolled in DEERS as soon as possible after birth.

Military Personnel Information

Internal Medicine Clinic

Telephone 433-2778, ext. 1

3rd Floor, H Wing, next to Emergency
Department entrance

Hours: Weekdays, 7-8 a.m. (Sick Call Hours), 8 a.m.-6 p.m.

To schedule an appointment, please call 433-2778, ext. 1.

Family Medicine Clinic

Telephone 433-3300

1st Floor, D Wing, Room 1D350

Hours: Weekdays, 7:15-7:45 a.m.

To receive medical care at Tripler, reserve and TDY Soldiers should have orders in hand. If the TDY or reserve service member’s assignment exceeds 30 days, the service member should report to Tripler’s Managed Care Office to be assigned to a clinic/Primary Care Manager (PCM).

Active-duty Soldiers requiring sick call or same-day care will now be booked into an appointment slot by calling Central Appointments at 433-2778, and selecting option #1, starting at
6:30 a.m., of the day they wish to be seen.

If there are no same-day appointments available, Soldiers should call 433-9237 to speak with a triage nurse for immediate assistance.

If you have a medical concern that needs to be addressed after hours, call the physician exchange line at 433-9798.

Military Liaison Offices

1st Floor, B-Wing, across from Dining Facility

Hours: Weekdays, 7:30 a.m.-4 p.m.

Dial Hawaii area code “808” if calling from outside Hawaii

Air Force 433-6775
Army 433-6611
Marine Corps 433-6614
Navy 433-6611

Patients who are members of the Armed Services other than the Army may obtain assistance through their respective liaison offices.