TRIPLER ARMY MEDICAL CENTER


Chapter 15: Naval Health Clinic Hawaii

Last Updated :

Naval Health Clinic Hawaii

Quarterdeck 473-1880, ext. 2210

Mailing Address:

Commanding Officer
Naval Health Clinic Hawaii
480 Central Ave.
JBPHH, HI 96860-4908
Website: www.med.navy.mil/sites/nhch

E Komo Mai (Welcome) to Naval Health Clinic Hawaii (NHCH) where your health and readiness are our focus. NHCH is comprised of two large clinics, Makalapa at Joint Base Pearl Harbor-Hickam (JBPHH) and Kaneohe Bay at Marine Corps Base Hawaii.

Other smaller clinics are located at Camp H.M. Smith, Wahiawa, and Barking Sands on the island of Kauai. Of note, the headquarters for NHCH is not co-located with the clinics, but resides in Bldg. 1750 at 480 Central Ave. adjacent to the Pearl Harbor Naval Shipyard. Preventive Medicine, Industrial Hygiene and Occupational Health Services are provided at this site, which is also known as the Shipyard Clinic.

NHCH serves active-duty personnel, their family members and retirees. Services provided include family medicine, pediatrics, obstetrics/gynecology, immunizations, comprehensive dental care, dermatology, optometry, preventive medicine, physical therapy, chiropractics, mental healthcare, deployment health, aviation medicine, undersea medicine and a 24-hour primary care manager. Ancillary services include pharmacy, radiology and laboratory. NHCH also provides occupational health services to civilian employees.

Enrolling to Naval Health Clinic Hawaii

Medical care at NHCH begins with the
TRICARE Service Centers (TSC), where active-duty members, family members and retired beneficiaries begin their check-in process to enroll to NHCH for care. Staff will assist with TRICARE enrollment, Primary Care Manager (PCM) assignment, registration into CHCS/AHLTA and Medical Record updates. Active-duty members will also be directed to complete the Periodic Health Assessment (PHA), part of the Individual Medical Readiness process. Staff to include health benefits advisors are available to answer TRICARE and enrollment questions. During the check-in process, information about several resources, including TRICARE Dental, TRICARE Online, Exceptional Family Member Program and Advance Directives are provided.

Please bring ID cards, social security numbers (for all enrolling), medical records, dental records (active duty only) and immunization records when you check in. A Request for Medical/Dental Records, DD Form 877, will facilitate this process if completed prior to moving to Hawaii. This form is available from your current military treatment facility (MTF) Medical Records Department. If you do not have your medical record, medical records will request it to be sent from your last provider. You can still complete the check-in process. If you have never had a military healthcare system medical record, we will make one for you. For further information about the check-in process, please call the Health Benefits Advisor.

TSC

A walk-in service center for information and assistance with your TRICARE contract such as enrollment, benefits, claims and authorizations.

TSC Hours of Operation: Beneficiaries are requested to check in no later than 3 p.m.

  • Makalapa Clinic (Bldg. 1504): Weekdays, 7:30 a.m.-4:30 p.m.
  • Kaneohe Bay BHC (Bldg. 3089): Weekdays, 7:30 a.m.-4 p.m.
  • TRICARE-UHC (877) 988-9378

Health Benefits Advisor

NHCH Health Benefits Advisor (HBA) is located at Makalapa Clinic (Bldg. 1504)

(808) 473-2444, ext. 509

Hours: Weekdays, 8 a.m.-4 p.m.

The HBA provides information and assistance to active-duty members, retirees, and family members regarding various programs and services, including:

  • TRICARE
  • TRICARE Dental Insurance
  • Basic questions regarding Medicare
    & TRICARE For Life
  • Routine NHCH operations
  • Assists with civilian medical claim problems
  • Referral process
  • Assists with DEERS issues/problems
  • Provides TRICARE briefings
  • To locate a HBA: www.tricare.mil/bcacdcao

TRICARE Prime at NHCH

Choosing to enroll in TRICARE Prime at NHCH guarantees certain benefits, including: timely and priority access to care, coverage away from home, preventive medical services, a Primary Care Manager (PCM) to coordinate your healthcare, direct communication with your PCM via NHCH Online (powered by RelayHealth), appointment scheduling via NHCH Central Appointments, sports physicals for children and adolescents, access to online PCM appointments with TRICARE Online.

Exceptional Family Member Program (EFMP)

The Exceptional Family Member Program (EFMP) identifies and documents the special medical, behavioral health and/or educational needs of family members to ensure that those needs are considered during the assignment process. Enrollment in EFMP is mandatory for all family members of active-duty service members with needs requiring specialized services. NHCH EFMP Coordinator is located at the Joint Patient Liaison Office, Tripler Army Medical Center, Wing B, Room 1B101. Telephone: 433-9644, weekdays, 7:30 a.m.-4 p.m.

TRICARE Dental Program

Information on the TRICARE Dental Program may be obtained directly from Metropolitan Life (MetLife) Insurance Company by visiting their website https://employeedental.metlife.com/dental/public/EmpEntry.do or by calling (855) 638-8371. The TRICARE Family Member Dental Plan is a dental insurance plan for family members of active-duty military to receive dental care with civilian dentists. All family member dental care is provided within the civilian community.

To ensure your family members’ dental needs are met, we encourage active-duty military to enroll them into the TRICARE Family Member Dental Plan (TFMDP). This will avoid costly dental bills. For more information,see your Health Benefits Advisor Office, orcontact the MetLife office at https://employeedental.metlife.com/dental/public/EmpEntry.door call (855) 638-8371. Military retirees maycall (888) 838-8737 to enroll in TRICARE Retiree Dental Plan or view/enroll at www.trdp.org.

Central Appointments/General Information/Makalapa Clinic Urgent Care Walk-In Clinic

Medical Central Appointments for Makalapa Clinic, Wahiawa and Kaneohe Bay BHC

Telephone 473-0247, ext. 21
Hours: Weekdays, 6 a.m.-4 p.m., Sat., 7-11 a.m. Closed Sun. and holidays.

Medical Appointments for Camp Smith BHC

Telephone 477-2600, ext. 1
Hours: Weekdays, 7 a.m.-4 p.m. Closed Sat., Sun. and holidays.

Request a medical appointment through NHCH Online (powered by RelayHealth) -secure email messaging with your Medical Home Port (MHP) Team

Log on to www.med.navy.mil/sites/nhch, click on the Medical Home Port Tab

Make a medical appointment online using TRICARE Online

Log on to www.tricareonline.com (available 24 hours a day, seven days a week)

After-hours Provider Advice Line

If you need to speak with a medical provider anytime the clinics are closed, simply call
473-0247, ext. 3 and you will be connected to an answering service who will contact the on-call provider. The provider will be able to help you decide how to treat an illness after hours or whether you should go the Emergency Room. Please note the provider has no access to labs, X-rays, appointments or medical records.

Makalapa Clinic (JBPHH)
Urgent Care Walk-in Clinic

Offers NHCH TRICARE Prime beneficiaries the convenience of being treated for an acute, non-emergent medical illness or injury on Saturdays during the times listed below without having to call for an appointment.

Hours: Sat., 8-11 a.m. and 1-3 p.m.

What’s Urgent Care? Urgent care services are medically necessary services which are required for an illness or injury that would not result in further disability or death if not treated immediately, but require professional attention and have the potential to develop such a threat if treatment is delayed longer than 24 hours. An urgent care condition could be a sprain, sore throat or rising temperature. Urgent care services are provided by Physicians, Physician Assistants and/or Nurse Practitioners.

Emergency Services

Dial 911 or report to Tripler Army Medical Center Emergency Department.

For life-threatening emergencies, report to nearest Emergency Department.

What’s an Emergency? TRICARE defines an emergency as a medical, maternity or psychiatric condition that would lead a “prudent lay person” to believe that a serious medical condition exists, or that the absence of immediate medical attention would result in a threat to life, limb or sight, and requires immediate medical treatment or which has painful symptoms requiring immediate attention to relieve suffering. For emergencies, such as profuse bleedings, unconsciousness, chest pain and obviously broken bones, dial 911, go to Tripler Army Medical Center or the nearest emergency room.

Departments (in alphabetical order)

Case Management/Referrals

Telephone 474-4242, ext. 710
Hours: Weekdays, 8 a.m.-4 p.m.

While Naval Health Clinic Hawaii strives to provide you with all of your healthcare needs, occasionally you may need to be referred to another medical facility. While in Hawaii these services are coordinated through TRICARE-UHC and the Hawaii Referral Center. You may visithttps://www.uhcmilitarywest.com to review all of your Beneficiary Services.

Dental Appointments (Active Duty Only)

Makalapa Clinic 473-1880, ext. 3204/3205
Hours: Weekdays, 7 a.m.-4 p.m.

Camp Smith BHC 477-2600, ext. 2
Hours: Weekdays, 7 a.m.-4 p.m.

Wahiawa BHC 653-5475
Hours: Weekdays, 7 a.m.-3:15 p.m.

After-hours Dental Emergencies 864-4705

21st Dental Company, MCBH
(Active Duty Only) 257-3100, ext. 1
Hours: Weekdays, 7 a.m.-2 p.m.
Flu Hotline 433-1FLU

Immunizations Clinics Hours

Makalapa Clinic (JBPHH)

Telephone 473-1880, ext. 2323
Hours: Weekdays, 7:30 a.m.-4:30 p.m. Closed the 1st Thu. of the month from 11:45 a.m.-
2 p.m. for training (no PPD test on Thu.).

Yellow Fever Administration: Thu., 7:30 a.m. Walk-in only. Need a min. of three people.

Allergy Shots: Mon., Wed., 1-3 p.m., Fri., 7:30-9 a.m. Walk-in only.

Kaneohe Bay BHC
(MCB Hawaii) 257-3365, ext. 103
Hours: Mon., Tue., Wed., Fri., 7:30-
11:30 a.m., 1-3:30 p.m., Thu., 7:30-11:30 a.m., 1-2 p.m.

NOTE: No PPD test on Thu.).

Yellow Fever Administration: Fri., 8:30-
9:30 a.m. (with appt.)

Allergy Shots: Mon., Wed., Fri., 1-3 p.m., Tue., Thu., 9-11 a.m. Walk-in only.

Preventive Medicine Active Duty and DoD Civilian Immunizations Clinic (Bldg. 1750) (located at 480 Central Avenue, Pearl
Harbor) 474-0625, ext. 371

Hours: Mon.-Thu., 7:30-11 a.m., 1-3 p.m. (no PPD test on Thu.), Fri., 7:30-11 a.m. Small Pox/Anthrax Clinic, Mon.-Thu., 7:30-11 a.m., 1-3 p.m., Fri., 7:30-11 a.m.

To allow time to complete paperwork, beneficiaries are requested to arrive at least 30 minutes prior to closing times listed above.

Laboratory

Makalapa Clinic 473-1880, ext. 92229
Hours: Weekdays, 7:30 a.m.-5:30 p.m. Closed Weekends and federal holidays.

Kaneohe BHC 257-3365, ext. 97107
Hours: Mon., Wed., Fri., 7:30 a.m.-4:30 p.m., Tue., 7:30 a.m.-5 p.m. Closed Sat., Sun. and federal holidays.

Mental Health

Telephone 473-0650, ext. 325
Hours: Weekdays, 7:30 a.m.-4 p.m.

Pharmacy

Phone-in Refill Line 433-6962
Makalapa Clinic 473-1880, ext. 92229
Hours: Weekdays, 7:30 a.m.-5:30 p.m. Closed Sat., Sun. and federal holidays.

Kaneohe Bay BHC 257-3365, ext. 107
Hours: Weekdays, 7:30 a.m.-5 p.m. Closed Sat., Sun. and federal holidays.

Visit www.med.navy.mil/sites/nhch/Patients/Pages/pharmacy.aspx for information on ordering refills on the Internet.

Physical Therapy/SMART Center Appointments

Makalapa Annex 473-2444, ext. 543
Hours: Weekdays, 7 a.m.-4 p.m.

Marine Corps Base Hawaii
(MCBH) 257-8708
Hours: Weekdays, 7 a.m.-4 p.m.

Radiology

Makalapa Clinic 473-1880, ext. 2200
Hours: Weekdays, 7:30 a.m.-5 p.m., Sat., 8 a.m.-
4 p.m. Closed Sun. and select federal holidays.

X-ray, ultrasound and mammogram services are provided. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Self-request Mammograms: women over the age of 40 can self-request their own mammogram without referral as long as they provide their primary care manager’s (PCM) name. Mammogram appointments are available weekdays 8 a.m.-2:30 p.m.

Kaneohe Bay BHC 257-3365, ext. 292

Hours: Mon., Wed.-Fri., 7:30 a.m.-4:30 p.m., Tue., 7:30 a.m.-5 p.m. Closed Sat., Sun. and federal holidays.

Services: Only X-ray services are provided. Ultrasound and mammogram services are provided at Makalapa Clinic. CT, MRI and specialized X-ray services are provided at Tripler Army Medical Center.

Substance Abuse and
Rehabilitation Program (SARP)

Telephone 473-0650, ext. 221
Hours: Weekdays, 7:30 a.m.-4 p.m.

Naval Health Clinic Hawaii Military Treatment Facilities

Makalapa Clinic

Telephone 473-1880

Located on Joint Base Pearl Harbor-Hickam just inside the Makalapa Gate, Bldg. 1407, 1253 Makalapa Road.

Services provided include Family Medicine, Pediatrics, Dermatology (AD only), Gynecology, Immunizations, Laboratory, Optometry, Pharmacy, Preventive Medicine, Radiology and Comprehensive Dental Care (AD only), Physical Therapy, Sports Medicine, Deployment Health, Mental Health and Substance Abuse and Rehabilitation Program.

Medical Clinic Hours
Hours: Weekdays, 7:30 a.m.-5 p.m., Sat, 8 a.m.-
4 p.m. Closed Sun. and holidays.

Dental Clinic Hours
Hours: Weekdays, 7 a.m.-4 p.m.

Kaneohe Bay Branch Health Clinic

Telephone 257-3365
Marine Corps Base Hawaii (MCBH), Bldg. 3089, off D Street.
Hours: Weekdays, 7:30 a.m.-4 p.m. Closed Sat., Sun. and holidays.

On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in for NHCH enrolled beneficiaries.

Services provided include Family Medicine, Pediatrics, Optometry, Pharmacy, Laboratory, Radiology, Aviation Medicine, Mental Health and Deployment Health. Dermatology (AD only), Gynecology, Preventive Medicine and Occupational Health Services are provided on a limited basis.

Camp Smith Branch Health Clinic
(Active Duty Only)

Medical Appointments 477-2600, ext. 1

Camp H.M. Smith inside the MARFORPAC Bldg. 3B, 1st Floor

Hours: Weekdays, 7 a.m.-4 p.m. Closed Sat., Sun. and holidays. On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Wahiawa Branch Health Clinic (Active Duty Only)

Telephone 653-1400

NCTAMS PAC, in Bldg. 22, 500 Center Drive

Hours: Weekdays, 7 a.m.-4 p.m. Closed Sat., Sun. and holidays. On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

PMRF Branch Health Clinic (Kauai)
(Active Duty Only)

Telephone 335-4203

Active duty can walk in, no appointment needed.

Hours: Mon., Wed., Fri., 7:30 a.m.-4 p.m.

Services provided: Occupational Health for active-duty and civil service (quarterly) dental (quarterly) and Industrial Hygiene (annual survey)

Shipyard Clinic (Occupational Health)

Medical Appointments 474-0625/471-8066
Civilian Appointments ext. 349
Military Appointments ext. 359/352

Located in NHCH Headquarters, Bldg. 1750, 480 Central Drive

Hours: Weekdays, 7 a.m.-3:30 p.m. Closed Sat., Sun. and holidays. On Saturdays urgent care available at Makalapa Clinic Urgent Care Walk-in Clinic for NHCH enrolled beneficiaries.

Services provided: Occupational Health, Audiology, Preventive Medicine, Industrial Hygiene, Radiation Health, Laboratory, X-ray and Immunizations


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