Regional Health Command Pacific

Chapter 3: Tripler Army Medical Center

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Tripler History

Tripler Army Medical Center

The origins of Tripler Army Medical Center date back to 1907 when several wooden structures at Fort Shafter were used as a hospital. The facility was named in 1920 after Brig. Gen. Charles Stuart Tripler, in honor of his contributions to Army medicine during the Civil War. At the start of World War II, the hospital at Fort Shafter had 450 beds. Plans for a new Tripler hospital atop Moanalua ridge were drawn in 1942 and construction was completed in 1948. The architecturally distinctive coral pink structure, nestled on the southern slopes of Oahu’s Koolau range, was dedicated on Sept. 10, 1948, and has become a familiar landmark on the island of Oahu.

Tripler Army Medical Center Today

Tripler Army Medical Center Today

Tripler Army Medical Center (TAMC) is the largest military medical treatment facility in the entire Pacific Basin. Located in central Oahu, Tripler is well situated to serve its primary beneficiaries, the active-duty personnel of the U.S. military armed forces and their families.

Nearly 400,000 people in the Pacific Basin are eligible to receive care at Tripler, the Regional Health Command-Pacific's premier teaching medical center. This includes active-duty service members of all branches of service, their eligible families, military-eligible retirees and their families, veterans, and many residents of Pacific Islands. The medical center is voluntarily accredited by the Joint Commission. Tripler’s entire staff of more than 3,000 military, civilian and contractor personnel are evaluated to ensure that the hospital continues to provide quality and excellence in medical care. The staff is dedicated to continuous quality improvement, and providing state-of-the-art medicine with state-of-the-art technology.

For the latest information about changes to services, hours of operation and events and initiatives, follow TAMC onFacebook.

Tripler's Vision and Mission

Tripler Vision and Mission

Tripler’s vision statement describes Tripler as: “America’s premier medical team saving lives and fostering healthy and resilient people throughout the Pacific region; Army Medicine…Army Strong!” Its mission is to provide patient-centered, outcomes-based health care and drive the transformation to a system for health for forces and families in the Pacific Region. Educate, train and provide a ready medical force to enhance health and save lives.

Tripler’s service region includes Hawaii, Japan, Korea, Johnston Atoll, Guam, American Samoa and various Pacific Island nations.

Tripler and TRICARE

Tripler and TRICARE

Like the rest of the medical community in the United States, military medicine is a wellness-based model of managed health care. TRICARE Prime is the military’s managed care approach to providing health services. Beneficiaries can get 24/7 TRICARE benefit information at, and make enrollment and primary care manager changes, and moreonline. Beneficiaries who need personal assistance can call 877-988-9378 for enrollment and benefit help.

Tripler also provides administrative and logistical support to the U.S. Dental Command-Pacific and Public Health Command - Pacific both located on the grounds of Tripler AMC on Moanalua Ridge. Public Health Command - Pacific provides comprehensive public health support across the Pacific Theater to include veterinary services to Department of Defense forces and missions in more than 34 countries in the Pacific theater. Tripler also works closely in a joint venture with the Spark M. Matsunaga VA Medical Center, Honolulu - VA Pacific Islands Health Care System.

Patient Services

Tripler Patient Services

Visitor Control Center: located near the Tripler gate and is operated by U.S. Army Garrison-Hawaii’s Directorate of Emergency Services. The Visitor Control Center provides daily passes for visitors to the Tripler installation (to include the hospital, other post facilities and family housing). Tripler staff and patients can contact the Tripler Provost Marshal for assistance with guests.

Parking: Mountainside patient parking lots are just outside the Mountainside Entrance. Oceanside patient parking lots are street level around the flagpole. Additional parking areas for patients, visitors and staff are located below Tripler itself and in the parking structure across the mountainside VA Medical Center on Patterson Road. See map of Tripler Army Medical Center on pages 104-105 for parking information.

Valet Parking: (7:30 a.m. to 4 p.m. Monday through Friday), available at the Mountainside Entrance of the hospital (except on federal holidays). The valet parking is provided by a private contractor with a user fee of $5. Eleven percent of the user fee is returned to USAG-HI’s Family and Morale, Welfare and Recreation, which oversees the contracted service.

Shuttle Service: Tripler offers Trolley service 6 a.m. to 6 p.m. Monday through Friday. Trolley service is provided from the parking lots to the Oceanside and Mountainside entrances, D-Wing Entrance, Emergency Room Entrance, Fisher House and the Tripler Lodge, call 433-1200.

Phone System

Tripler Phone System

The only area code for Hawaii is 808. The seven-digit Tripler and U.S. Army Health Clinic-Schofield Barracks telephone numbers all begin with the prefix 433.

NOTE: Most telephone numbers for other Army offices on Schofield Barracks start with 655. Wheeler Army Airfield uses a 656 prefix. Fort Shafter uses a 438 prefix.

When calling a 433 number from any Oahu phone that doesn’t begin with 433, dial the normal seven-digit number. For example, if you are calling from 532-1000, to call Tripler’s information desk, dial 433-6661.

When calling another Hawaiian island, you must use the Hawaii statewide area code 808.

Tripler and Schofield Barracks Telephone Directory Assistance

For Tripler and U.S. Army Health Clinic-Schofield Barracks telephone numbers, call the Tripler Information Center at 433-6661 or 433-2778, Option #0. For other military telephone information assistance, call 449-7110.

Telephone/Location Directory

Tripler has simplified the process of making appointments. You can make a number of clinic appointments by just calling this single phone number, 433-2778, and accessing the Central Appointment System (CAS).

Directory Key: Appointments to Clinics/Offices listed on page 13 may be made by calling the CAS line, 433-APPT (433-2778), and then following the menu options. See page 15 for an explanation of the CAS and page 13 for CAS clinic codes.

Text Telephone User Line (TTY)

Telephone 433-4008

Hours: Open 24/7.

This line is only for callers using a telephone device for the hearing-impaired. The TTY line is located at the Information Center.

Information Center

Tripler Information Center

Telephone 433-6661/2

Oceanside Entrance, 1st Floor, A-Wing

Hours: Open 24/7.

Need Some Help Finding Your Way Around?

Information desks are located just inside Tripler’s Oceanside and Mountainside main entrances. The Information Center staff fields hundreds of questions daily and is very knowledgeable about Tripler. If you haven’t been able to locate the information you want, call the Information Center at 433-6661. If they can’t answer your question, they will direct you to someone who can. Visitors can use wheelchairs near the Oceanside Entrance information desk and the Mountainside Entrance Medical Records/Information Desk. Wheelchairs are available on a first-come, first-serve basis.

Central Appointment System

Tripler Central Appointment System

Tripler Army Medical Center and U.S. Army Health Clinic-Schofield Barracks use a Central Appointment System (CAS) that allows a patient to dial just one number to make appointments with several clinics. Want to avoid using the phone system? You can also make primary care manager appointments on the internet at

To Call for Appointments 433-2778
To Cancel Appointments 433-2778, Option #2

Appointment Service Hours: 6:30 a.m. to 4:30 p.m. Monday through Friday. Closed Saturday, Sunday and federal holidays.

Best days to call: Thursday and Friday afternoons, paydays.
Worst days to call: Monday, Tuesday and after holidays.
Best time to call: 9 to 11 a.m. or after 2 p.m.

How CAS Works

Tripler’s central appointment line (433-2778) is menu-driven. This allows you to direct your call to the appropriate clinic appointment clerk, by choosing from 10 main menu choices, then choosing from other series of menu choices, to contact the specialty clinic or office you want. When you call that number, you will hear a recording asking you to make selections in order to reach your desired clinic. The numbers following the clinic names are the appropriate choices for you to enter to reach that clinic.

Patients should not expect to see a doctor without an appointment, except for emergencies and announced walk-in clinics.

Family members should have their sponsor’s Social Security number and other required DEERS information available when they call for an appointment. See Chapter 2, page 9 to register for or to update your DEERS information.

Appointment personnel will ask the caller questions to help them evaluate the health situation of the person requiring care, so that they receive the appropriate care.

Patients who find they cannot keep a scheduled appointment should cancel it as soon as possible, so that another patient can fill the appointment time. Call the 24-hour cancellation line at 433-2778, Option #2.

Emergency Department

Tripler Emergency Department

Telephone 433-3707

The Emergency Department entrance is on Jarrett White Road, on the east side of the hospital complex. If you feel you have a serious emergency medical condition, do not hesitate to call 911 for an ambulance.

Which Patients Should Go to the Emergency Room (ER)?

The ER is designed to care for problems that require rapid attention by a physician, such as a suspected heart attack, loss of consciousness, difficulty in breathing, a broken bone or other severe injuries.

Patients with emergencies have priority over nonemergency conditions. Patients with minor problems (most rashes, colds, etc.), problems that are a few days old, or those who need prescription refills, should seek evaluation in ER.

Hospital Admission and Discharge

Tripler Hospital Admission and Discharge

Hospital Admission 433-6112
Hospital Discharge 433-5258

Hours: 8 a.m. to 4 p.m. Monday through Friday.

Treasurer’s Office

First Floor, A-Wing, Room 1A020A

After Hours: Weekends and holidays:

First Floor, A-Wing, Room 1A017

Normally, patients are discharged during normal duty hours and are processed through the hospital treasurer’s office. Patients or their sponsors must settle their accounts at the time of discharge or arrange for payment with the treasurer’s office. Payment may be made in cash or by check, money order, traveler's check, payroll deduction, MasterCard or Visa.

After normal duty hours, weekends and holidays, payment by check is the only form accepted from patients being discharged. Patients should process their discharge in the Admissions Office after duty hours only.

Active-duty patients must also process through their appropriate service liaison, during normal weekday duty hours, (see “Military Liaison Offices” on page 9) or after duty hours, with their unit’s personnel and administrative section.

Mail Distribution

Tripler Mail Distribution

Telephone 433-5827

First Floor, C-Wing, Room 1C027A

Hours: 10 a.m. to 4 p.m. Monday through Friday.

Tripler’s internal mail distribution system serves patients and departments. See page 25 for U.S. Postal Service mail service.

Medical Correspondence/ Release of Information

Tripler Medical Correspondence/ Release of Information

Telephone 433-2526
Fax 433-1551

Oceanside Basement Floor, A-Wing, GA 152

Hours: 8 a.m. to 4 p.m. Monday through Friday.

Patients requiring copies of their inpatient or outpatient medical records must complete a request form before the Medical Correspondence Office can release any medical information. Exceptions to this request requirement include release for treatment and payment for health care operations. Examples of release of information include temporary disability insurance, medical statements, lab or X-ray results to TRICARE or other outside physicians, retrieval of medical information from other hospitals or physicians, ETS and personal copies of medical records. The Medical Correspondence Office requires the patient to present an ID card with his or her signature on the request form or, if someone else is requesting the medical records, a medical power of attorney. Requests for information may take up to 30 days. Same-day requests will be filled for a physician request in the event that the patient is being seen at that moment.

Medical Records (Outpatient)

Tripler Medical Records (Outpatient)

Telephone 433-6076

Mountainside Entrance, 4G Lobby Area

Hours: 7:30 a.m. to 4 p.m. Monday through Friday.

Family Medicine Records

First Floor, D-Wing

Hours: 7:30 a.m. to 3 p.m. Monday through Friday.

Patients' Valuables

Tripler Patients' Valuables

Telephone 433-5258

Patients’ Trust Fund

Treasurer’s Office, First Floor

Oceanside Entrance, Room 1A020A

Hours: 8 a.m. to 4 p.m. Monday through Friday.

To protect and secure your monies and other valuables as an inpatient, you may deposit them in the patients’ trust fund when you are admitted to the hospital. If you are being discharged on the weekend or on a holiday, be sure to pick up your valuables on the Friday before that weekend or on the business day before the holiday.

Parking Areas

Tripler Parking Areas

See Tripler Facilities and Parking Areas Map, pages 104-105

Handicapped Parking: Handicapped parking stalls are marked and are located in parking lots nearest the Mountainside and Oceanside main hospital entrances. Vehicles without approved permits cannot park in handicapped stalls.

Patient/Visitor Parking Areas: Patients and visitors have priority in all Tripler parking lots, including the lots closest to the Mountainside and Oceanside entrances. The Tripler civilian police officers issue citations to Tripler employees not authorized to park in a patient lot.

For information about valet parking and shuttle van service to various Tripler locations, see page 11.

VA Garage: Veteran Affairs (VA) and Tripler patients may park their vehicles in the Veterans Affairs parking structure mountainside of the hospital, at P1, P2 and P3 levels.

Employee Parking: Tripler staff and contractor personnel should park on the lower level Oceanside parking lots. They may also park in the basement and rooftop (PB and P4) levels of the VA garage.

Additional paved parking stalls are located at the site of the old officer’s club on the hillside directly above Tripler’s Mountainside Entrance. This parking lot is open to patients and staff on a first-come, first-serve basis.

Parking Lot Security: Please lock your vehicles when parking anywhere at Tripler. Security personnel do patrol the parking areas and vehicles left there for extended periods attract their attention, but they may also attract the attention of vandals and burglars.

Overnight Parking: If you expect to be at Tripler for an extended stay, we recommend that you leave your vehicle at home. If you decide to park your vehicle at Tripler during an extended stay, you should:

  • Park in the Oceanside parking lot near the flagpole.
  • Ensure that all valuables are removed or are placed out of sight.
  • Ensure all windows are up and the vehicle doors and compartments are locked.
  • If your vehicle will be parked more than 72 hours, notify the Tripler Police by calling 433-1111.
  • Patients should be able to provide their vehicle’s make, model, year and license plate number. This will help to ensure the security of the vehicle and prevent it from being towed away as an abandoned vehicle.

Speed Limits: The maximum speed limit in any Tripler parking lot is 5 mph. The speed limit on Tripler roads is 25 mph. During posted PT hours, it is 10 mph. These limits are radar-enforced. Violators are issued summons, which require appearance at the U.S. District Court.

Drive Carefully: Be alert for pedestrians and vehicle movements in parking areas.

Police/Provost Marshal Office

Tripler Police Provost Marshal Office

ID Badge and Vehicle Registration

Aloha Center, First Floor, Oceanside Entrance
Hours: 8 a.m. to noon and 12:30 to 4 p.m. Monday through Friday.

Police Operations

Third Floor, B-Wing, Room 3B312
Lost and Found: 8 a.m. to 3 p.m. daily.

The Tripler Provost Marshal Office (PMO) provides patients, staff and visitors with identification badges, vehicle registration and other police information. Its administrative offices are Oceanside, Third Floor, B-Wing.

Police Service

The PMO provides the Army and the Veterans Affairs offices with 24-hour police services from its station near the Tripler Emergency Services Department. However, the officers on duty are frequently called away. For immediate assistance, call the information desk at 433-6661/2, 24/7, who can contact them immediately.

Safety Considerations

Tripler Safety Considerations

Tripler AMC Safety Office

Telephone 433-6078
Second Floor, A-Wing, Room 2A130

Diamond Head side of Blood Donor Center

Hours: 8 a.m. to 3:30 p.m. Monday through Friday.

Follow the safety precautions below and make your stay at Tripler pleasant and safe!

  • Ask for help if you need it. Don’t be afraid or embarrassed; we’re here to assist you.
  • Follow health care instructions from your physician or nurse about treatment, activities, diet, etc.
  • Before using wheelchairs, crutches and other medical equipment, take the time to learn how to use it properly.
  • When getting out of bed and moving about the hospital, use caution and ask for help when in doubt.
  • Before plugging in any electronic equipment from home, such as radios, computers, VCRs and DVD players, check with the hospital staff.
  • Take your time and plan for ample time in moving about and doing things you need to do. Do your part to make your hospital stay as pleasant and safe as possible.

If you have a question or concern about safety, please call the Safety Office at 433-6078, 8 a.m. to 3:30 p.m. Monday through Friday.

Tobacco-Free Campus

Tripler is now a tobacco-free campus. Use of any tobacco product, including e-cigarettes, is not permitted within the campus boundaries. Please feel free to ask staff for directions to the nearest smoking area.

Visitation Policies

Tripler Visitation Policies

Generally, visitation hours are intended to allow the greatest flexibility for your friends and family to support and visit with patients, while balancing the safety and health of all the patients on the unit.

Each inpatient unit may have specific requirements for visitors due to the type of unit (example: Intensive Care Unit or the Psychiatric Units), but generally visitation is allowed 8 a.m. to 10 p.m. daily. On the Labor and Delivery Unit, visitation is based on the patient’s condition, but may be at any time of the day or night. In units such as the Pediatric and Mother-Baby Units, a designated adult family member may remain to support the patient.

Before making arrangements for visitors, patients should consult with their primary nurse, who can address patient safety and unit-specific conditions that may affect number of visitors or hours of visitation.

Due to the size of rooms and equipment required to provide care, visitors are generally limited to two at a time. Each unit has a common visitation area where patients may come to visit with larger groups of visitors.

Children are especially at risk for infection and illnesses. Inpatient units may restrict visitation of children unless they are a sibling or child of the patient, and all children visitors must be supervised by an adult other than the patient.

Before deciding to visit a patient admitted to Tripler, visitors should assess their personal health. If visitors have symptoms that may indicate an illness, such as coughing, runny nose or open wounds that may transmit infections, the nurse will direct the visitor to depart the unit or wear appropriate protective equipment, such as a mask. The nurse’s primary concern is the safety and health care for all the patients on the unit.

Tripler is a military installation. Its security policies follow regulations established by U.S. Army Garrison-Hawaii. All visitors are checked at the Main Entrance to ensure the security of this military installation. Those without federal ID cards will be required to process through the visitor center and obtain a visitor pass. Please see Provost Marshal entry on page 18 for more information.

If you have any questions about visiting a patient at Tripler, please contact the nurse caring for the patient. Call the information desk at 433-6661 to be connected to the nurses’ station.

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