Checking in and Getting Started

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Checking In

Upon arrival at forts Wainwright, Richardson and Greely, Soldiers must sign in at the Welcome Center.

At Fort Wainwright, Soldiers sign in at Bldg. 3401. During duty hours (Monday through Friday 7:30 a.m. to 4:30 p.m.) report to the MPD Front Desk. After duty hours and holidays report to Bldg 1555, Staff Duty. If you arrive in Fairbanks by air, you should call the Welcome Center at (907) 353-2273. This line is manned 24 hours a day.

At Fort Richardson, Soldiers sign in at Bldg. 600, Room 103. The Welcome Center is open from 7 a.m. to 5 p.m. Monday through Friday for inprocessing. After 5 p.m., a Staff Duty is available to sign you in off leave only and to contact your unit for a sponsor. Soldiers arriving at the Anchorage airport can call the Welcome Center at 384-0425 for transportation to the Welcome Center. Soldiers arriving in Alaska from Oct. 1 to May 1 must arrive with their Gortex jacket, trousers and gloves due to possible extreme frigid temperatures.

At Fort Greely, go to Bldg. 556 during duty hours Monday through Friday and the Front Gate all other hours. The Welcome Center phone number is (907) 873-3663. Soldiers MUST have Concurrent Travel in order to be authorized to bring their family with them when initially arriving to Alaska and in order to be paid for the dependent travel. This travel decision MUST be processed through the losing installation Levy Section BEFORE PCSing to Alaska. If family members travel BEFORE they are authorized, YOU will NOT be reimbursed for their travel. If you are authorized to bring your family members to Alaska with you initially, their names must be listed on your orders.

If your family is with you in concurrent travel status, you will be sent to lodging, which is open 24 hours a day. Lodging is available on a space-available basis for Soldiers without reservations, arriving at or departing on permanent change of station orders.

All personnel traveling on PCS orders are required to check with the Lodging Office before seeking transient accommodations off post. Only Family Housing can authorize a Temporary Lodging Allowance; you must check in with them as soon as you are scheduled for in-processing. TLA is available for single Soldiers in the pay grade of E-6 and above, married Soldiers in all grades arriving without family members due to deferred travel and for all married Soldiers on concurrent travel who are accompanied by command-sponsored family members. TLA is authorized to partially offset the cost of temporary lodging for the first 20 days after arrival, unless government housing is immediately available. TLA can be extended on a case-by-case basis.


Reservation Information
To make reservations at Fort Richardson, call (907) 384-5660. At Fort Wainwright, call (907) 353-3800. Or call Army Central Reservations at (800) GOARMY1 for either installation. To make reservations at Fort Greely, call (907) 873-4311.

Reservation Policy
Reservation service is available 24 hours a day. Reservations are accepted on a first-come, first-served basis. Please call at the earliest possible eligibility for the best chance at confirming your reservation.

Official Visitors Official visitors are military, Department of Defense civilian employees, contractors and guests of the command on letters of authorization or TDY, PCS, annual training or other orders. There are other types of official guests, too, so if you are unsure, please call for clarification. Official visitors may make reservations 180 days in advance of check-in.

Unofficial Visitors
Unofficial visitors are usually military and family members not on orders, retirees, hospital visitors (unless on orders) and guests of permanent party. There are other types of unofficial visitors, too, so if you are unsure, please call for clarification. For unofficial reservations from June 1 to Aug. 31, call three days in advance of check-in date. For reservations from Sept. 1 to May 31: call 14 days in advance of check-in date.

Guaranteed Reservations
When making a reservation with a credit card, you can guarantee it for a late arrival after 6 p.m. Your card will only be charged if you do not arrive or cancel your reservation by 6 p.m. the day of your scheduled arrival date.

Non-Guaranteed Reservations
Non-guaranteed reservations are canceled daily at 6 p.m.

Walk-ins are welcome, especially when space is available. A good time to call to check for same-day space in the peak season is 6 p.m. when non-guaranteed reservations are canceled.

Check In, Check Out
Check-in is after 3 p.m. Check-out is 11 a.m. Exceptions to checkout time can be coordinated with the front desk when occupancy allows. A charge for late checkout may be added to your account.

Rates are subject to change. Please contact the reservation desk for current charges. A variety of payment types are accepted including cash, checks, money orders and credit cards.

Guest Services
The Front Office is available 24 hours daily to assist with your requests. From reservations to maintenance requests to accepting payments for other Alaskan Army Lodging organizations to providing transportation (if equipment and personnel are available), we will be glad to do it.

Other Services
• Continental breakfast is provided daily. Operating hours are posted in each building (with the exception of Fort Greely).
• Convenience sundry sales are available at front desks.
• Daily custodial service is provided.
• Message Service. Automated guest room voice mail is provided.
We will also gladly relay messages manually as requested.
• Storage is available through coordination with the front office (with exception of Fort Greely).
• Telephone service is provided through the on-post military system. You can make local, toll-free and DSN calls at no charge. You can use a calling card to make long-distance calls.
• FAX and copier services are available for official government business and for a fee for unofficial business.
• Newspaper machines are located in a variety of locations on each post.
• ATM machines are located in a variety of locations on each post.
• Facilities for those physically challenged are available at forts Richardson and Wainwright.
• Limited pet rooms are available to guests who meet policy parameters. There is a limitation of two pets per room and additional fees and deposits are associated with pets/pet rooms (with the exception of Fort Greely).
• A guest laundry is available in each lodging building. Soap vending machines are available for your laundry needs.
• Beverage vending and ice machines are located in most buildings.
• In-room amenities include clean, comfortable furnishings, cable television, hair dryer, microwave, small refrigerator, iron, ironing board, guest safe, coffee service and limited personal convenience items. In-room kitchens are available at Fort Wainwright.
• Available-upon-request items include bed-boards, movies, games, cribs, roll away beds and sofa sleepers.


Whether you are stationed at Fort Richardson or Fort Wainwright, there is a military finance office to assist you in resolving most of your financial arrangements during your in-processing.

C Detachment, 125th Finance, handles all the pay accounts for Soldiers stationed at forts Wainwright and Greely and the Defense Military Pay Office-Richardson does the same for Soldiers at Fort Richardson.

The DMPO-Richardson Finance Office is located in Bldg. 600, telephone 384-1174. Their hours of operation are Monday, Tuesday, Wednesday and Friday from 9 a.m. to noon and 1 p.m. to 4 p.m. The office is open Thursdays from 1 p.m. to 4 p.m. Fort Wainwright's C Det., 125th Finance, is located on the third floor of the Welcome Center in Bldg. 3401. The customer service telephone number is 353-CDET (2338). The hours of operation are 9:30 a.m. to noon and 1 to 4:30 p.m. Mondays, Tuesdays, Wednesdays and Fridays (closing at 2:45 p.m. on Friday). The office is closed on Thursday for Warrior Time Training. The Department of Defense authorizes a Cost of Living Allowance for all Soldiers stationed in Alaska. The amount of COLA a service member draws depends on their rank, years of service, duty location, barrack and non-barrack residency and the number of command-sponsored family members. Soldiers stationed at Fort Greely will receive hardship duty pay-location to compensate the member for austere living conditions. Basic Allowance for Housing is payable to Soldiers authorized to obtain quarters on the economy.

Family Separation Allowance is authorized while service members are on TCS/TDY orders and separated from their dependents. Housing Service members of all ranks on forts Wainwright, Richardson and Greely who elect to serve "with family members" (accompanied) tours and who receive command sponsorship, are eligible to apply for Family Housing. All service members, including all bachelor and/or unaccompanied officers and enlisted members, must check in at the Post Housing Office before making any arrangements for housing, including off-post housing. All Alaska posts participate in the "Army Housing One Stop" websitewhich provides direct access to selected family housing floor plans and photos of family housing in Alaska. AHOS also has links to off-post rental opportunities and other sources of information regarding community housing. Your best source for current information on housing availability and opportunities will be AHOS. An additional source of current information for community housing is the Automated Housing Referral Network.

For those who will be renting community housing on an interim or permanent basis, advance research and planning is essential for a successful move. Like most states, Alaska's landlord-tenant laws are based upon the Uniform Residential Landlord and Tenant Act. The total amount charged for all deposits and prepaid rent (except the first month's rent) cannot exceed two months rent. A rental lease is an important legal document and lays out responsibilities of both landlord and tenant. Soldiers should pay close attention to the presence of a military clause, required notice of termination, etc. Alaska posts follow the Amy-wide trend whereby the majority of families reside in the civilian community.

Tourism is one of the top three Alaska industries, leading to a very seasonal (i.e., high summer) demand for lodging and housing. This means that lodging books up early for the summer months and you are unlikely to find any suitable temporary accommodations in either Anchorage or Fairbanks if you do not plan ahead and reserve early. In Fairbanks, some apartment complexes even revert to daily and weekly temporary lodging customers during the summer to accommodate the influx of tourists and seasonal workers.

Use your sponsor for travel planning advice and assistance. Kennels fill up and most landlords do not accept pets. Use the links on AHOS to plan and confirm your accommodations (as well as those of family pets).

Single service members in grades staff sergeant and above can live in the bachelor quarters or off post. "Unaccompanied" Soldiers who are voluntarily separated are not authorized assignment to bachelor quarters; therefore, these service members must reside off post. Housing units on the Alaska posts are administered in compliance with AR 210-50, Army Housing Management, and local policies (which can be found on the appropriate AHOS link). Family and senior enlisted and officer bachelor quarters units are each equipped with a dishwasher, garbage disposal, washing machine, clothes dryer, electric range and refrigerator. All personnel authorized quarters are allowed shipment of their full household goods weight allowance.The doors, stairs and hallways of family housing may not accommodate oversized furniture or large freezers, so plan your move accordingly.

The Furnishings Management Office will provide "loaner issue" of furniture pending arrival of the member's personal household goods. The "loaner issue" includes such items as beds, dining table with chairs and couches, but does not include bed linens, pots and pans or curtains.

Cookware and dinnerware can be obtained from the Army Community Service "loan closet" on a first-come, first-served basis. Government furnished appliances are currently electric. While all housing constructed since 1994 have one- or two car attached garages, the majority of the housing inventory does not. Each set of quarters is normally assigned a minimum of one parking space equipped with an engine heater outlet. The outlets have a 1,000-watt-maximum capacity, but even for very large engines, 850-watt heaters are adequate.

Running extension cords from inside quarters to heat additional vehicles is not authorized. On-post housing consists of either two-, three- or four bedrooms, with some five-bedroom units available in the newer housing. Most units are two-story, four- and eight-plexes, with a full basement, while field-grade officer housing features duplexes (one floor with a basement) as well as newly constructed units which continue to come online at forts Richardson and Wainwright. Housing for families with exceptional family members is available. It is very important for inbound families to coordinate any specific Exceptional Family Member Program (EFMP) requirements with the housing office in advance of arrival. Personnel must have family members screened for the program before arriving. A copy of DA Form 5888 (Family Member Deployment Screening Sheet) must accompany a copy of DA Form 4787 (Reassignment Processing) for approved travel for family members. Ensure that any EFMP family members are enrolled in the program prior to your PCS to Alaska and notify the Family Housing Office of your needs on arrival. All maintenance and repair to family housing is accomplished by either self-help, which includes the occupant's own efforts to perform handyman-type work, or service calls on an individual job basis as requested by the occupant. Service calls cover jobs beyond the scope of self-help.

Fort Wainwright Housing

Fort Wainwright Family Housing Office
Bldg. 3401
Office hours: 7:30 a.m. to 4:30 p.m. Monday through Wednesday and Friday; 9 a.m. to 4:30 p.m. Thursday
DSN (317) 353-1190/1666, or commercial (907) 353-1190/1666.

Fort Wainwright has an inventory of approximately 1,619 family housing dwelling units. This includes 23 Domestic Leases of community rentals. Fort Wainwright neighborhoods are largely within walking distance of elementary schools, the Shoppette, child-care center and chapel.

Fort Wainwright has a variety of older and newer housing, with a mixture of units having garages. Projects are ongoing to renovate older style housing units as funds are available. There are garages for four-plex, triplex, and most duplex and single-family quarters.

Depending on the number of PCS rotations and size of families departing, the wait for family housing can be from two months to a year. Typically, more than one-third of families assigned to Fort Wainwright reside off post in the Fairbanks North Star Borough area for part of their tour of duty. The DoD policy of raising BAH rates to eliminate most out-of-pocket expenses for rental housing has greatly improved the ability of all ranks to obtain adequate, affordable, off-post housing. You should check current BAH rates for your grade as soon as you are alerted for PCS to Alaska. The vacancy rate is very seasonal and rental units become more expensive and difficult to obtain during the summer months. The winter rental vacancy rate is typically double that of the lowest summer rate.

Although assignment to government housing is not mandatory, all military members desiring to live off post must process through the Housing Services Office prior to entering into any rental or sales agreement.

HOS provides off-post housing services and is co-located in Bldg. 3401 with the Fort Wainwright Housing Office. HSO will assist both married and unaccompanied service members in locating affordable rental housing on the economy and may be contacted at 353-1660.

The Preferred Tenant Program is a service for Soldiers who need to reside off post for a period of one year or more while waiting for quarters, or who would prefer to reside off post permanently. PTP is specially designed for military personnel and offers a 3 percent below market rate for rentals and reduced security deposits. For information concerning this program, call 353-1642/1660.

In summer 2008, apartment rents averaged approximately $791 a month for one bedroom, $1,019 for two-bedroom units, and $1,807 for three-bedroom and larger apartments. Utilities will vary in cost, depending on location, type of utilities and time of year. It is recommended that inbound families obtain a letter of credit, showing their most recent one-year payment history, from their current utility providers. If your credit history is good (it is a good idea to bring a letter showing good credit history from your previous utility company), Fairbanks area utilities will generally waive the deposit requirement prior to initiating service. Very few rentals will accept pets of any kind and it is recommended that individuals with pets be prepared to make other arrangements for their care.

There is an absolute limit of two pets in Army Family Housing and individuals arriving with excess pets will not be allowed to apply for or occupy government housing. Rent for houses is higher than for apartments or duplexes with an accompanying higher utility rate, especially for all-electric homes. (Natural gas is not widely available in Fairbanks and oil is a common source of home heating.) There are a limited number of four- and five-bedroom houses available. Soldiers requiring four or five bedrooms should make sure that housing is waiting upon arrival prior to bringing their family members to Fort Wainwright. During 2008, Fort Wainwright began the transition to become a Residential Community Initiative post. The ownership and management of what is currently government housing will be privatized in early 2009. This will bring Fort Wainwright online with the majority (over 95 percent) of Army housing which has already been privatized. This will allow for the continuing renovation and replacement of the housing stock for years to come.

Fort Richardson Housing

Fort Richardson Family Housing Office
Bldg. 600, Welcome Center
Office hours: 8 a.m. to 4:30 p.m., Monday through Wednesday and Friday; 10 a.m. to 4:30 p.m. Thursday
DSN (317) 384-0309 or commercial (907) 384-0309

Checking In & Getting Started
At Fort Richardson, the housing inventory grew to 1,154 homes in 2008. By August 2009, that number will grow to 1,242. All neighborhoods are in the main post area and most provide a magnificent view of the Chugach Mountains. Housing units are located within walking distance of the mini-mall, schools and other services offered on post. Pets are limited to two per household by post policies.

Through an agreement with Elmendorf Air Force Base (adjacent to Fort Richardson), the Army has access to 250 newly constructed and new renovated homes which are managed by Aurora Military Housing. Soldiers may contact Aurora directly; however they must be referred through the Fort Richardson Housing Office to become tenants.

There are three major Army Family Housing construction projects underway at Fort Richardson. These will provide modern officer and enlisted housing by replacing the oldest units in the inventory.

Housing Services Office rental assistance is available for all members of the uniformed services (active and reserve), their families and DoD civilian employees. All military members desiring to live off post must process through the Fort Richardson Housing Office prior to entering into any rental lease or sales agreement. In this office you will find assistance with lease agreements, landlord-tenant law and other helpful information about the area or mediation for complaints and special programs available in the local area.

The Preferred Tenant Program is the local version of the Army's unofficial rental guarantee program with which you may be familiar. Participating landlords agree to waive security deposits (except pet deposits) and offer slightly below market rental rates in return for an agreement to pay the rent by allotment and to sign a one-year lease. There is a rental vacancy rate of approximately seven percent in Anchorage in 2007, which means that it is generally a "renter's market" and there is a wide range of available and affordable rental units. Rental listings and information may be found on the Automated Housing Referral Network Web site. This service is available for information on rental listings, such as address, price, amenities, size and locations of homes. Contact information for landlords may also be found at this same site. Median rental rates for unfurnished apartments are approximately $800-$899 for one-bedroom apartments, $900 to $999 for two bedrooms and $1,200 to $1,399 for three bedrooms.

Four-bedroom apartments start at $1,400. Apartments of this size are not common and you would typically have to rent a single detached home in order to obtain a rental of this size. The landlord usually pays all utilities except for electricity and gas, which together average about $340 per month. Security deposits range from $400 to $2,000. Very few landlords accept pets, particularly large dogs.

During 2009, Fort Richardson will be transitioning, under the Base Realignment and Closure statute, to Joint Base Elmendorf-Richardson, to be established under a new installation command, the 673rd Joint Base Command.
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