Services & Support
Quality of life means having fast and responsive services that meets the needs of Soldiers and family members.
Fort Hood Regional airport in Killeen is conveniently located. For more information, visit it online at www.flykilleen.net. Many major airlines offer services to the Fort Hood area. For official travel, visit Carlson Wagonlit SATO Travel at the Copeland Soldiers Service Center, Building 18010. For reservations and ticketing, call 800-627-3498 or 866-877-8483; for air and bus travel, call 254-287-7600; for overseas PCS travel arrangements, call 254-287-5255; for overseas PCS Family travel, call 254-287-6101; for group travel services (10 or more), call 254-287-4089. For calls after normal business hours and emergencies, call 800-468-2986. Another great way to travel is with the Information, Ticketing and Registration office. ITR is located near Military Clothing Sales store in Building 136. Unit/group tours are available too. Call ITR at 254-554-6800.
ARMY CAREER AND ALUMNI PROGRAM
The ACAP Center provides transition assistance to Soldiers who are separating from active duty, Department of Defense civilian employees in a reduction-in-force status or who are retiring, and their family members. All transitioning Soldiers receive pre-separation counseling no later than 90 days prior to separation from active duty. This includes benefits information, career guidance, job search skills development, job search assistance, veteran’s benefits counseling and other guidance relevant to a thorough transition. ACAP center staff members also conduct unit briefings about ACAPpolicies, procedures and services. ACAP also sponsors job fairs routinely. Call 254-288-ACAP (2227) or 254-288-JOBS (5627) for information and the location of services. The following website offers resources in preparation for separation from active duty: www.acap.army.mil.
ARMY COMMUNITY SERVICE (ACS)
The first place to stop for information on service and support is the Army Community Service in the Rivers Building 121, across from the Mega Food Court. Army Community Service is an empowered team that provides comprehensive, coordinated and responsive advocacy and prevention, information and referral, outreach, financial, employment, Soldier and family readiness, exceptional family member and relocation assistance services that support the readiness and well-being of Soldiers and their families, civilian employees and retirees. ACS sponsors free classes and workshops on a wide range of topics. To learn more, check out the full offerings at www.hoodmwr.com or call 254-287-4ACS.
ARMY EMERGENCY RELIEF
AER provides assistance to Soldiers and their family members in some emergency situations, such as paying rent to prevent eviction, paying utilities to prevent disconnection and buying food to prevent deprivation. For assistance with financial emergencies, contact your battalion Command Finance Specialist or call 254-288-5003.
ARMY VOLUNTEER CORPS PROGRAM
The Army Volunteer Corps is the center of volunteer recruitment, referral, recognition and advocacy efforts for Fort Hood. Volunteers are placed in a wide-variety of positions throughout the on- and off-post communities. The program is coordinated at the Lane Volunteer Center, Building 16005, Old Ironsides Avenue, call 254-287-VOLS (8657) or 254-286-5913.
BETTER OPPORTUNITY FOR SINGLE SOLDIERS
The BOSS program for single Soldiers focuses on recreation, community service and quality of life issues and serves as a liaison between the single Soldier, installation staff and command. BOSS offers trips such as cruises, ski trips and the Army-wide BOSS conference and competition. BOSSorganizes events from formal dances to volunteer opportunities at special events. Call 254-287-6116.
The Casualty Assistance Office provides support to Families after the death of a service member or retiree. The office trains casualty assistance officers and noncommissioned officers, provides counseling on rights and benefits and provides coordination for available funeral support. Call 254-288-5609.
Fort Hood’s two commissaries make satisfying the customer the top priority in providing a first-class military benefit for every military family and single Soldier. The Clear Creek Commissary is on Clear Creek and Tank Destroyer Road. The Warrior Way Commissary is on Warrior Way and 10th Street. Both are open six days a week but closed on different days to provide seven-day-a-week shopping. The Warrior Way Commissary is open on Monday and closed on Wednesday. The Clear Creek Commissary is open on Wednesday and closed on Monday. Additions and exceptions are announced several weeks in advance. Early bird shopping starts at 7 a.m. for those who need a few items. Express checkouts are provided throughout the day. For more information, visit your commissary website www.commissaries.com.
DRUG ABUSE PREVENTION
The Alcohol and Drug Abuse Prevention Program provides comprehensive education, prevention and counseling services for active-duty and retired military, civilian employees and their family members. For appointments, call 254-287-2501.
Fort Hood is an excellent place to further your education with associates, bachelor’s and master’s degree programs available both on post and nearby. Technical training and assistance with state licensing is available to Soldiers and Families. The first stop to begin or complete your education is the Education Center in the Soldier Development Center, Building 33009.
An added education benefit: Texas allows Soldiers, spouses and children to pay in-state tuition rates.
Services available for active-duty Soldiers, Reserve and National Guard include career guidance and testing. Program enrollment is available for Functional Academic Skills Training (FAST), Leader Skills Enhancement Program and college. Adult Family members and Department of Defense civilians may receive counseling, college credit-by-examination testing for a nominal charge, information about financial aid, local programs and enrollment in selected programs. Representatives from area colleges and universities are also available at the education center, to explain what programs and courses are offered locally. The education center can also help you determine your benefits for the Post-9/11 Veterans GI Bill, advise you on special Texas benefits and counsel you about other financial benefits. Schedules and other information are easily accessed via the Education Services Division homepage www.hood.army.mil/esd.
LOCAL COLLEGES AND UNIVERSITIES
Central Texas College
Central Texas College (CTC) main campus is adjacent to Fort Hood. The college offers associate degree and certificate programs in both academic and vocational/technical fields, along with noncredit continuing education classes. CTC, as a SOCAD college, has a liberal policy in awarding credit for military training and experience, CLEP examinations and DANTES Subject Standardized Tests and other nontraditional sources. In addition to the regular semester classes conducted on the main campus, CTC offers an extensive on-post, eight-week cycle program, open to military and Family members, which features courses offered at a variety of times, including lunch time and weekday evenings. CTC also offers over 180 online classes, including eight full degree and certificate programs, with monthly start dates. CTC has administrative and registration facilities on post in the Education Center. The phone number for the Fort Hood campus is 254-526-1907. Central Campus information may be reached at 254-526-7161, or you can visit the website at www.ctcd.edu.
On the CTC campus, you can enjoy The Mayborn Planetarium and Space Theater. The planetarium is a 184-seat theater that features planetarium shows, laser lights shows and large-format films. Public shows are hosted on weekends, and school and other groups visit during the week. For more information, call the 24-hour info line at 254-526-1800.
Texas A&M – Central Texas Campus
Bachelor’s and master’s degree programs in a variety of areas, such as nursing, education, history, psychology, business and criminal justice are available, to name a few. Texas A&M-Central Texas has also partnered with two of the local junior colleges to create the “Texas-Two-Step,” which ensures that students have a smooth transition from an associate degree program at Central Texas College and Temple College to a bachelor’s degree with Texas A&M-Central Texas. Contact the school at 254-532-9015 or 254-532-9016 or visit the website at www.tamuct.edu.
St. Mary’s University of San Antonio
St. Mary’s University of San Antonio offers graduate degree programs on post and online. The phone number on post is 254-532-8331.
Excelsior College and University of Maryland University College
Excelsior College and University of Maryland University College representatives are also located in the Education Services Division. Representatives can be reached at Excelsior College, 254-285-5553 and University of Maryland University College, 254-532-9890.
Colleges Within Driving Distance
The University of Mary Hardin-Baylor in Belton offers baccalaureate and graduate degree courses. The university was chartered in 1845 by the Republic of Texas and is currently ranked in Tier One of U.S. News & World Report as one of America’s Best Universities in the Master’s West Division. Visit its website at www.umhb.edu.
The University of Texas at Austin is a major research university, home to more than 48,000 students, 2,700 faculty and 17,000 staff members. The university offers a wide variety of degree programs.
Baylor University in nearby Waco offers a full range of academic studies and degree programs.
Temple College is one of the oldest two-year colleges in the state and is a comprehensive community college known for its strong academic program and technical education and health career programs. Temple College offers the associate of arts and associate of applied science degrees along with a variety of one- and two-year certificate programs. The college offers both day and evening classes. For more information, call 254-298-8282, 800-460-4636 (Texas only) or visit the website at www.templejc.edu.
Texas State Technical College in Waco is a two-year, state-supported institution offering vocational and technical programs. For more information, call 800-792-8784 or visit the website at www.waco.tstc.edu.
Employee Assistance Program
The Employee Assistance Program is a work site program designed to assist management/supervisors in addressing productivity issues. The program also assists employees in identifying and resolving personal concerns. The EAP is in Building 2241 on the corner of Support Avenue and 58th Street Training, and includes workplace violence prevention and anger management. For an appointment, call 254-287-6702.
ARMY COMMUNITY SERVICE EMPLOYMENT READINESS BRANCH
“Your Job Search Network,” the Employment Readiness Branch provides information and referral services in local employment, education, employment training, transition and volunteer opportunities. This program provides the competitive edge needed to secure employment and provides current, in-depth, timely information and other supportive services necessary to minimize the employment challenges associated with relocation. More than 75 percent of program participants secured employment. Program services are available to active-duty military, Reserves, retirees, Department of Defense civilian employees and their Family members. Located in Building 4220, S. 77th Street, phone 254-288-2089 or visit us on the web at http://hoodmwr.com/acs/erb. The office is open 7:30 a.m. to 4:30 p.m. Monday through Friday. Closed federal holidays.
CIVILIAN PERSONNEL ADVISORY CENTER
Individuals who are interested in civil service or nonappropriated fund (NAF) employment should visit the Job Information Center at 4820 Washington St. The center provides information about employment opportunities, special employment programs such as the program for individuals with disabilities and the Veterans Readjustment Appointment Program. For a current listing of appropriated fund jobs, access the internet at www.USAJOBS.gov. You may narrow your search to Texas and enter “Hood” as the installation. NAF employment information can be obtained at the Job Information Center from 7:30 a.m.to 4:30 p.m. Monday through Friday. You may visit the Job Information Center or call 254-288-2002 for specific information. The Nonappropriated Fund Human Resources office posts a list of open continuous and special announcements. Special announcements have specific opening and closing dates. Applications must be accepted by the closing date if the applicant wishes to be considered. Open continuous announcements will be used to fill current and future vacancies. There are no closing dates associated with open continuous announcements, and applications may be submitted at any time. You may also go to www.army.mil to obtain additional information about the Morale, Welfare and Recreation Referral Program.
FEDERAL CIVILIAN EMPLOYMENT FOR SPOUSES
Spouse Employment Preference
77th Street and Copperas Cove Road
(Recording — follow voice prompts)
Special Military Spouse Hiring Authority: Under a personnel hiring rule, some military spouses could be quickly hired for federal jobs without going through the usual competitive process. Eligible individuals include spouses of active-duty service members who have been called on to relocate. This includes spouses of Guardsmen or Reservists who’ve been called up for more than 180 days of active service other than training. Eligible spouses must be moving to another duty station accompanied by their service member husband or wife. Spouses of former service members listed as 100 percent disabled and separated or retired, as well as widows or widowers of service members who died on active duty and who have not remarried also are eligible. Applicants still must meet specific job-qualification criteria listed for individual positions. Visit www.USAjobs.gov for specific details.
PERMANENT EMPLOYMENT RESOURCES
Army Career and Alumni Program (ACAP)
Building 126 (behind 121, Rivers Building)
Phone 254-288-ACAP (2227)
Phone 254-288-JOBS (5627)
Reception services: 7:30 a.m. to 5 p.m. Monday through Friday; full services: 8 a.m. to 5 p.m.; closed 11:30 a.m. to 1:30 p.m. Friday for training.
The ACAP Center provides job search assistance for transitioning soldiers, eligible DOD civilian employees and Family members of both categories, including the three-day Transition Assistance Program Workshop, Business Seminars, Resume Assistance, 14 full-time counselors and two well-equippedcomputer labs. Visit www.acap.army.mil and view the Fort Hood Web page announcements for weekly employer visits and class schedules. There is a VA Services Coordinator available weekdays. ACAP is in the Copeland Soldiers Service Center, Building 18010, T.J. Mills Boulevard and Battalion Avenue.
WORKFORCE SOLUTIONS OF CENTRAL TEXAS
Workforce Solutions of Central Texas (WSCT) Career Center and Veterans Department has computers, printers, copiers and faxes to use free for job search purposes. The WSCT also offers Child Care Services, Business Resource Center and Jobs 4 Military Families programs. The center is a source of information for the many contractors on Fort Hood looking for employees. The center is at 300 Cheyenne Drive and is open 8 a.m. to 5 p.m. Monday through Friday. Career Center late night is 7 p.m. Tuesday.
FAMILY MEMBER EMPLOYMENT ASSISTANCE PROGRAM (FMEAP)
Building 4220, 77th Street and Copperas Cove Road
7:30 a.m. to 4:30 p.m. Monday through Friday.
The FMEAP assists eligible family members in locating employment on Fort Hood and in the surrounding communities.
79th Street and Copperas Cove Road
Taking applications 8:30 a.m. to noon Monday through Friday at http://odin.aafes.com/employment/default.asp.
NONPAID OR VOLUNTEER OPPORTUNITIES
Installation Volunteer Service Branch
T. J. Mills Boulevard and Central Avenue
Fort Hood holds youth career and job fairs annually usually in the spring. This free event is open to youth and young adult job seekers, ages 16 to 22. The fairs provide information and support to those searching for employment and training opportunities. The job fair is sponsored by the Army Community Service and Child, Youth and School Services. The partnership is meant to provide young adults professional insight on launching an effective career search. Employers from diverse fields, such as customer service, retail, administration, military service, automotive, financial, general labor, warehouse and food service usually participate.
Fort Hood also hosts an annual Career Launch seminar. Developed by the Boys and Girls Club of America, the program is designed to help job seekers review information about them in order to make informed decisions about a career path. For more information, call 254-286-6684/288-2089 for self-assessments that enable seekers to find job markets according to interests and aptitudes.
EQUAL OPPORTUNITY PROGRAMS
MILITARY EQUAL OPPORTUNITY
The Military Equal Opportunity Office assists and advises commanders, managers, supervisors and Soldiers about equal opportunity matters. Each Major Subordinate Command is assigned a trained EO advisor to assist and advise the commander. Military personnel requiring assistance should contact their chain of command, EO advisors or phone the III Corps and Fort Hood Equal Opportunity Office, Building 1001, 761st Tank Battalion Avenue at 254-287-6242.
FORT HOOD CIVILIAN EQUAL EMPLOYMENT OPPORTUNITY
The Fort Hood Civilian Equal Employment Opportunity Office is also in Building 1001, Room W209. This office provides services to approximately 5,500 civilians and reports directly to the Garrison Commander. This service includes appropriated and nonappropriated fund, permanent and temporary employees and several thousand applicants seeking employment at Fort Hood who feel they’ve been subjected to unfair treatment because of their race, color, gender, age (40+), national origin, religion or handicapping condition. The EEO Office is open 7:30 a.m. to 4:30 p.m. Monday through Friday. Individuals seeking service from this office should visit Room W209 of the Headquarters Building 1001 on 761st Tank Battalion Avenue or call 254-287-3602.
For the staff at Fort Hood’s Financial Readiness Branch, financially fit Soldiers and their families is their mission. Financial issues and problems affect all aspects of a Soldier’s life and can help lead to or exacerbate Family and personal problems. Divorce, Family violence and substance abuse problems can be linked to financial worries in many situations. Financial Readiness Branch representatives work proactively with Soldiers to prevent money and financial issues before they become problems. Classes, workshops, financial specialists and pamphlets are available at the Financial Readiness Branch office, which is in the Rivers Building and at the Comprehensive Soldier Fitness Training Facility, to assist Soldiers with budgeting and getting and staying on track with financial matters. They offer assistance in car and home buying and preventing identity theft, and work closely with the Better Business Bureau to advise on good consumer choices. Programs include the Consumer Affairs Office, Solicitation Office, Consumer Affairs and Financial Assistance Program, the Command Financial Specialist Program, Army Emergency Relief and the Commander’s Referral Program. For those who need assistance, booklets and referrals are available at the Financial Readiness Branch. To schedule an appointment with a financial specialist, call the office at 254-288-2862.
Gold Star Families Bereavement Support
GOLD STAR CENTER
Gold Star Families are those who have lost a family member during combat operations. Fort Hood provides the highest level of support to Gold Star Families. This support includes a recently-remodeled support center for Gold Star Families. The bereavement support center is in Building 11045 on Battalion Avenue. The center provides extended care for Gold Star Families (past what care teams can offer). The center offers help to provide a liaison between the Families and the Army and provide resources and programs, such as grief camps for children. The Gold Star Center is a warm place for survivors to meet and share their experiences, gain information and honor their fallen.
SURVIVOR OUTREACH SERVICES
Located next door to the Gold Star Center in Building 10043, Battalion Avenue (between 25th and 27th streets). The Survivor Outreach Services (SOS) program provides support services to survivors of Soldiers who have fallen in combat as well as support to the survivors of all Soldiers who have passed while on duty. The SOS program provides short-term and long-term case management, (network of providers); benefits counseling; financial planning; legal assistance; personalized and integrated web-based support; one-stop service provider; service delivery based on specific individual needs; support as long as the Family member wants/needs support. SOS works closely with the Tragedy Assistance Program for Survivors (TAPS). TAPS provides ongoing emotional help, hope and healing to all who are grieving the death of a loved one in military service to America, regardless of relationship to the deceased, geography or circumstance of the death. Seminars and camps for children are held in the Fort Hood area annually. For more information about SOS, call 254-288-3655.
Information, Referral and Outreach Readiness Branch
This branch of FMWR provides information regarding community resources to Soldiers and family members, with access to over 2,000 military and civilian resources. The branch is in the Rivers Building, Building 121, 761st Tank Battalion Avenue. For additional information, call 254-287-4ACS (4227).
The III Corps and Fort Hood Legal Assistance Office provide services to Soldiers and eligible family members in III Corps and non-divisional units, as well as all retirees and their eligible Family members. Personnel assigned to 1st Cavalry and 4th Infantry divisions can visit their unit SJA, located in division headquarters. Legal assistance services, provided by licensed attorneys, include almost all services rendered by civilian attorneys, except representation in civilian court. Services include legal counseling, draft letters, draft wills and powers of attorney, provide notary service, negotiate legal disputes with third parties, review and explain legal documents (sales contracts, leases, court papers, etc.), provide pro se assistance in limited situations or make referrals to civilian attorneys when appropriate. Office hours are 9 a.m. to 4 p.m. Monday through Thursday, closed during lunch. For information or appointments, call 254-287-7901/3199.
The Fort Hood Consolidated Claims Office processes the settlement of non-contractual claims against the Army filed at Fort Hood. The claims office processes claims for lost or damaged property, personal injury, death, disasters and other costs arising from Army operations. The Fort Hood Claims Division provides prompt, professional settlement of claims filed against the United States and asserts claims on behalf of the United States against responsible parties. Office hours are 9 a.m. to 4 p.m. Monday, Wednesday and Thursday.
TRIAL DEFENSE SERVICES
Those needing defense services should contact or walk in to any of the three Trial Defense Service Office locations on post: III Corps HQ at 254-287-4360; 1st Cavalry Division HQ at 254-287-9415; and 4th Infantry Division HQ at 254-287-1849. Criminal Law section gives legal advice to commanders and processes all chapters under the UCMJ. Phone number is 254-287-5413. The U.S. Magistrate section is in Building 5794. The Special United States Attorney who prosecutes cases before the U.S. Magistrate is also in Building 5794.
Mobilization and Deployment Support
The Mobilization and Deployment Support program provides guidance, resources and training for Family Readiness Group members and Rear Detachment Officers. It also supports deploying units by providing pre-deployment information and material to Soldiers and Family members and implements training, plans and oversight for the Fort Hood Family Assistance Center team members. The program also assists and supports mobilizing Reserve Component units and provides assistance and services to repatriated families. The Mobilization and Deployment Support program is located at the Lane Volunteer Center, Building 16005, Old Ironsides Avenue. For more information, call 254-288-7570/2794.
THE 1ST CAVALRY DIVISION MUSEUM
Stands off of 761st Tank Battalion Avenue
9 a.m. to 4 p.m. Monday through Friday, noon to 4 p.m. Saturday and Sunday
3RD CAVALRY REGIMENT MUSEUM
The museum is in Building 409 on 761st Tank Battalion Avenue, and is part of a campus that includes the Third Cavalry Association gift shop, as well as a children’s exhibit, a research room and classroom. The 3rd ACR Museum is open to the public 10 a.m. to 4 p.m. Monday through Friday, 9 a.m. to 4 p.m. Saturday, noon to 4 p.m. Sunday.
U.S. ARMY OPERATIONAL TESTERS’ HALL OF FAME
The Army’s only Hall of Fame that honors distinguished people in the operational test community is at the West Fort Hood Headquarters of the U.S. Army Operational Test Command. Located on the ground floor of Building 91012 (Stone Hall), this Hall of Fame is representative of the long and proud history of the military and civilians who have been prominent in the conduct of military tests and experimentation since 1856. A complete listing and individual citations of inductees are listed on the USAOTC web page: www.OTC.army.mil. Individuals are nominated by their peers and elected each year by a board of directors. Annual induction ceremonies are conducted in October.
The U.S. Army Noncommissioned Officers Academy, III Corps and Fort Hood, in Building 41002, implements the Army NCO education system at Fort Hood by conducting the primary level of NCO education for combat arms, combat support and combat service support Soldiers. The U.S. Army NCOAcademy is a fully accredited academy that conducts the Warrior Leader Course (WLC). The mission of WLC is to train junior NCOs or specialists in leadership techniques to enable them to perform their mission or job related duties. WLC helps to develop the skills and attributes necessary to train, lead and supervise Soldiers in the execution of assigned duties so that their unit can effectively perform its mission.
FORT HOOD HOMEPAGE
The first stop for information about Fort Hood, services and unit information is the internet. Check out all the information at www.hood.army.mil. In addition to providing information about Fort Hood, the homepage carries news and photos about Fort Hood Soldiers deployed to other areas of the world. It also provides entry into a variety of other websites of interest to Soldiers, civilians, retirees and their Families.
FORT HOOD PRESS CENTER
The Fort Hood Press Center supports high-volume media and public queries. Fort Hood Public Affairs uses the system to register, answer and monitor media agencies from around the world for coverage of media events. It is a one-stop, all-inclusive communication tool that sends updates via e-mail, voice, social media and RSS feeds to those who register. The site also includes news releases, high-resolution photos, broadcast quality video, media kits and event programs. The system is accessible to any product that can access the internet allowing for commander involvement no matter where they are in the world including forward deployed locations.
FORT HOOD SENTINEL
The Fort Hood Sentinel is a weekly Army newspaper published by the III Corps Public Affairs Office and its articles come from all levels of command. Distribution is made post-wide as well as to selected major shopping areas. The Fort Hood Sentinel is published every Thursday. The Sentinel is also available online at www.forthoodsentinel.com or from the link on the Fort Hood Homepage. For more information, call the Sentinel Editor at 254-287-9495.
III Corps and Fort Hood use a variety of social media to keep you up to date. Join the conversation. Some units across the installation also have their own social media sites.
- Facebook: www.facebook.com/forthood
- Flickr: www.flickr.com/photos/forthood
- Twitter: www.twitter.com/forthood
- YouTube: www.youtube.com/forthood
HOOD HAPPENINGS MAGAZINE
The Directorate of Family and Morale, Welfare and Recreation publishes Hood Happenings monthly. The publication contains detailed information on events, classes and recreational activities. Pick up your issue at any FMWR facility or selected locations throughout post. More information about FMWRprograms can be discovered at the FMWR website. The site features up-to-date, in-depth information on facilities and programs, prices, phone numbers, current events, links to other useful Army websites and much more. Explore the website at www.hoodmwr.com.
Fort Hood personnel have daily access to news from several television and radio stations in the Central Texas area. Newspapers from the surrounding communities may be purchased at many of the Post Exchange snack bars and some club facilities. The Killeen Daily Herald, the Copperas Cove Leader Press, the Temple Daily Telegram and the Fort Hood Sentinel are all available to Killeen subscribers.
Local television stations include Channel 6 KCEN (NBC), Channel 10 KWTX (CBS), Channel 25 KXXV (ABC) and Channel 46 KNCT (PBS).
The Fort Hood area is serviced by many radio stations offering a wide variety of formats.
Personal Property Service
The Personal Property Shipping Office is in the Copeland Soldiers Service Center, Room A104.
The counseling team arranges with commercial contractors for the movement and storage of household goods, Do-it-Yourself (DITY) moves and counsels personnel on shipping entitlements. Outbound shipments can be checked on by calling 254-287-0219. The Installation Transportation Office, Personal Property staff is available to assist with your inbound processing and facilitate your smooth transition into the Fort Hood community.
If you are expecting the arrival of household goods or unaccompanied baggage, call the Inbound Team at 254-288-9832 to obtain the status of your shipment. You may also go into the office.
If you have any problems with the carrier/contractor personnel contact the Quality Assurance Team at 254-287-6152 or the COC after-duty hours at 254-287-2520.
A Vehicle Processing Center is in Lewisville, Texas, for movement of privately owned vehicles worldwide. The center offers service and convenience for POV turn in and pick up to Department of Defense personnel departing for or returning from overseas assignments.
INSTALLATION MAIL MANAGEMENT CENTER
The Installation Mail Management Center is in Building 4231 on 78th Street and Sante Fe Road near the 79th Street Gate. Hours are 8 a.m. to 4 p.m. Monday through Friday. All military personnel will be added to the Installation Post Directory/Post Locator during in-processing. All incoming Soldiers should use the following address when forwarding mail to this installation:
General Delivery Mail Section
Fort Hood, TX 76544-5056
Reporting date should be written on the lower left-hand corner of mail. All Soldiers assigned to Fort Hood should use the following format on all correspondence, outgoing and incoming:
Unit (Company, Battalion, Brigade and Division)
Fort Hood, TX 76544 + 4 digits
All incoming Soldiers may stop by Building 4231 to see if there is any mail on hold pending their arrival.
MAIN POST OFFICE
The Main Post Office is in Building 332 on 761st Tank Battalion Avenue between 31st and 37th streets. Mail is delivered from the Main Post Office to on-post housing, Monday through Saturday (except holidays).
For store hours and additional information, go to www.shopmyexchange.com/exchange-stores/United%20States/TX/Ft%20Hood/Ft-Hood--1011301.
Building 49020, Santa Fe/80th Street
CLEAR CREEK MAIN EXCHANGE
Cellular Accessories 254-699-0311
Coast Dental 254-285-2014
Game Stop 254-519-1013
Great Clips 254-285-2066
H&R Block 254-200-2876
It’s Sugar 254-285-2064
Mobile Center 254-532-9733
Nail Salon 254-532-5600
Optical Center/Optometry 254-532-1540
Pacific Audio 254-501-2781
Patriot Outfitters 254-699-4411
Paul Mitchell 254-532-7384
Petals & Blooms 254-532-5066
Pro Image Sports 254-532-1999
Watch Repair 254-423-3505
Western Wear 254-532-9898
MAIN EXCHANGE RESTAURANTS
Boston Market 254-532-0052
Charley’s Grilled Subs 254-532-0052
Denny’s Fresh Express 254-532-0052
Sarku Japan 254-532-0057
Smoothie King 254-532-0060
TJ MILLS FOOD COURT
Burger King 254-532-9970
Captain D’s Seafood Kitchen 254-532-1426
Charley’s Grilled Subs 254-532-1321
Green Beans Coffee 254-532-9701
Wing Zone 254-532-1530
19TH STREET EXPRESS
Dunkin’ Donuts 254-532-9107
Jimmy John’s 254-213-1099
67TH STREET EXPRESS/DVD RENTALS
Pizza Hut with Wing Street 254-532-9990
HOSPITAL TROOP STORE/BARBERSHOP
CLEAR CREEK EXPRESS/FIRESTONE
MID POST MALL/CLOTHING SALES, SERVICES
The Cleaners 254-532-2502
H&R Block 254-532-8651
Military Clothing 254-532-3920
Name Tag Shop 254-532-6363
U-Haul Rental 254-532-3001
1ST CAV MINI MALL
Burger King 254-532-2016
The Cleaners 254-532-2551
37TH STREET EXPRESS
Jack in the Box 254-285-2017
Pacific Audio 254-258-6282
WARRIOR WAY SPECIALTY STORE
Specialty Store 254-532-8100
Charley’s Grilled Subs 254-532-1653
Mobile Center 254-285-2035
WEST FORT HOOD TROOP STORE
The Cleaners 254-532-2553
Pizza Hut 254-213-3881
Troop Store 254-539-5390
III CORPS HEADQUARTERS
North Ft. Hood Express
Pershing Park Express/Class Six
Building 5488, Hoover Hill Road
Building 33011, Battalion Avenue
24-Hour Movie Hotline
Online at www.shopmyexchange.com/reel-time-theatres/-1011301
1801 Exchange Parkway
Walker Village & Laundromat (coin-op)
Building 8314, Central Avenue
Laundromat 800-627-0280, ext. 105
The American Red Cross office is in Building 8640, the Reynolds House just behind the Warrior Way Commissary parking lot. Office hours are 8 a.m. to 4:30 p.m. Monday through Friday. For routine information about volunteering, classes or to initiate a Red Cross message, call 254-287-0400.
The Red Cross provides 24-hour emergency communications services to assist military personnel and their Families with messages regarding births, deaths or illnesses affecting the immediate Family, grandparents or persons who took the place of a parent; health and welfare reports; as well as reports on Family or financial problems. Call the 24-hour toll-free number at 877-272-7337 or local number 254-287-4745 for this assistance.
The Red Cross also provides access to emergency financial assistance when AER is unavailable. To access possible financial assistance, call the 24-hour toll-free number at 877-272-7337.
The Red Cross Volunteer Office is in Carl R. Darnall Army Medical Center. It is open 9 a.m. to 3 p.m. Monday through Friday. Volunteers serve in the various hospital clinics and wards, drive the Care mobile, assist Family members at the Fisher House and can obtain free volunteer dental assistant training. For information about volunteer opportunities, call the Volunteer Office at 254-288-8144 or the main office at 254-287-0400.
The Mid-Tex Chapter of the American Red Cross in Belton/Killeen provides classes in First Aid, CPR, Water Safety, Lifeguarding and Babysitting, Disaster Assistance due to a fire or other type of disaster, as well as Volunteer opportunities. For more information, call 800-497-4280.
Relocation Readiness Branch
FMWR’s Relocation Readiness Branch offers a variety of relocation assistance services and resources to eliminate the stress associated with relocating.
Programs include: Fort Hood Welcome CDs, The Lending Closet, Sponsor-A-Spouse, Unit Sponsorship, International Spouse Support, Group Waiting Families Program, Relocation Counseling World-Wide Welcome Packets and SITES and PCS Move on the Go. The branch is in the Rivers Building, Building 121, 761st Tank Battalion Avenue. For more information, call 254-287-4471.
The III Corps Reenlistment Officer is in the Copeland Soldiers Service Center, Building 18010. Each division and major subordinate command has its own Retention Services Office and staff of career counselors. They stand ready to provide reenlistment information and career counseling. For more information, call 254-287-0138/4401. III Corps Reserve Component transition can be reached at 254-287-7111.
The retirement services office provides counseling and assistance to retirees, widows, widowers, survivors and family members concerning rights, benefits and privileges and prepares the active-duty Soldier and Families for retirement. Fort Hood sponsors an annual Retiree Appreciation Day. For more information, call 254-287-5210.
Sexual Assault Prevention and Response Program
This program reinforces the Army’s commitment to eliminate incidents of sexual assault through a comprehensive program that centers on awareness and prevention, training and education, victim advocacy, responsible, reporting and follow-up.
A 24-hour Victim Services Hotline, 254-702-4953, is available for victim support and for reporting sexual assault incidents. The report may be restricted or unrestricted, based upon the victim selected option. For more information about this program, visit your unit Equal Opportunity Office or visit Rivers Building 121, 761st Tank Battalion Avenue, or call 254-288-3941.
Commercial Transportation: Taxi service between Fort Hood and the Killeen/Copperas Cove areas is available. Free shuttle bus service is available on post.
The Fort Hood Area Thrift Ship is a local nonprofit organization that donates funds back into the military and surrounding communities and is open to the public. Volunteers are always welcome.
The shop is in Building 50003 on Clear Creek Road between the Clear Creek Post Exchange and Fort Hood National Bank. Sales hours are 9 a.m. to 3 p.m. Tuesday and Thursday, 9 a.m. to 4 p.m. Wednesday and 9 a.m. to 2 p.m. the first and third Saturday of each month. Consignment hours are 10 a.m.to 12:45 p.m. Tuesday, Wednesday and Thursday; and 10 to 11:45 a.m. the first and third Saturday of each month. Call the Thrift Shop manager at 254-532-2948 for more details or to volunteer at the shop.
Fort Hood has some of the best training opportunities in the Army. The post has ranges to support armored and aviation training. Simulation centers on Fort Hood provide a cost-effective and realistic approach to train Soldiers for all contingencies. To learn more about training opportunities or schedule your training event, check out the training link on Fort Hood’s website.
Unit Funds/ Private Organizations/ Fundraising
Units may apply for unit funds and Army level requirement funds. Private organizations desiring approval from the Garrison Commander to operate on Fort Hood must submit their constitution and bylaws for review and approval. Any organization interested in conducting a fundraiser event (bake sales, car washes, etc.) outside its immediate organizational area must obtain approval from the manager of the proposed location and then request approval of the date/time from the Fundraising Event Office in Building 194, Room 114, 37th Street. For additional information, call 254-287-0014.
United Services Organization
The USO operates a full-service facility where Soldiers and families can enjoy multimedia entertainment, big-screen televisions, refreshments and historical display. The newly renovated USO facilities are directly across from the III Corps Headquarters.
Warrior Combat Stress Reset Program
The Warrior Combat Stress Reset Program is designed to help address these common and normal reactions to war experiences. The emphasis is on helping to calm your mind, body and spirit after returning from war. Combat puts Soldiers in an environment where a constant state of vigilance (hyper-arousal) is beneficial to saving one’s life. We are committed to the idea that with education, the development of new and effective coping and self-regulation skills, and time-limited intensive counseling, we can help provide initial emotional relief for many returning Soldiers and prepare them for full recovery.
This program is designed for those Soldiers who are committed to an intensive and structured program of treatment and whose goal is to further their careers with continued service in the U.S. Army. The program is structured as a three-week intensive program focused on reducing hyper-arousal and reactivity. Reducing these core symptoms of combat stress and post-traumatic stress disorder allows other treatments to be more effective. It also provides tools for preventing future trauma. Hours are 7:30 a.m. to 4:30 p.m. Monday through Friday. For more information, call 254-288-4746.
Women, Infants and Children (WIC)- Fort Hood
WIC is a nutrition program that helps pregnant women, new mothers and young children eat well, learn about nutrition and stay healthy. Nutrition education and counseling, nutritious foods and assistance with access to health care are provided to low-income women, infants and children through the special supplemental nutrition program, popularly known as WIC. Recent changes to the WIC program have improved the food and variety of items. For more information, visit the WIC office in Rivers Building, Building 121, 761st Tank Battalion Avenue, or call 254-532-8680.
The Tax Center is open Monday through Friday, from 9:30 a.m.-5p.m., with extended hours until 7 p.m. on Thursdays.
Tax services are provided by appointment only.